The Westin Lagunamar Ocean Resort Villas & Spa

Complejo hotelero

Rellenado 1555%

Información

	starwoodhotels.com
	+52 998 891 4200
	Km.12.5, Boulevard Kukulcan Lt 18, Zona Hotelera, 77500 Cancún, QROO, México
	4.6
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Ubicación

Comments 303

G

Gabriel Diaz De Leon

El lugar es excelente, asi como la ubicación justo enfrente del mall la isla, las habitaciones son comodas ya amplias sin tanto lujo, el servicio en el hotel es bueno, aunque me hospede 7 noches solo te incluyen un día de limpieza a la semana. La playa de las mejores de cancun. Me volveria hospedar aqui solo por la ubicación.
Z

Zaurus

Evítenlo, si quieren pasar unas vacaciones inolvidables, busquen otro hotel. El personal de recepción parece que te hace un favor al atenderte, no tienen ni la más mínima noción de lo que es atención al huesped, eso sin mencionar a los concierge que más bien parecen estudiantes haciendo su servicio social, se la pasan en gran fiesta sin importarles las necesidades de los huéspedes. Las instalaciones del hotel son buenas (a secas), en algunos lugares algo descuidadas pero en general están bien. Las habitaciones están bien. En resumen, el hotel está bien pero el servicio deja mucho que desear y por los precios que manejan, pueden encontrar hoteles con mucho mejor calidad y con personal capacitado y con verdadera actitud de servicio.
H

Homero Sanchez

Los recepcionista están distraídos a tu arribo, platicando de otras cosas y no prestan atención. Cuando por fin te prestan atención te piden identificaciones de cada persona que te acompaña, y dicen que si no dejan identificación no pueden hospedarse. Esto se me hace incongruente, deberían poner eso en su pagina de internet para que uno les pueda presentar hasta actas de nacimiento. Que horror de personas
M

Michelle Irene Barroso S

Excelente Resort y servicio de Concierge!
T

Thalía Oramas

Excelente hotel, infraestructura y servicio De calidad. Y con una ubicación excelente al estar frente a la plaza La Isla. Es de tipo europeo, ya que puedes introducir alimentos externos al lugar o consumir propiamente los que venden en su tienda, o consumir directamente del bar
O

Omar Montes

Muy buena la comida
D

Dan Tartakovski

La resepcion de propietarios y platino solo funciona hasta las 5 y aun que este el personal presente no te preocupes no te atenderan basando se que cierran a las 5 y no habra forma que saquen de ese argumento a los de respcion necesitaras que un gerente con criterio intervenga y llame a el lobby principal para que te ayuden ten cuidado con las cancelaciones tratatan de cobrarte todo el tiempl hagas lo que hagas asi trates de cancelar con72 hra de antisipacion te dan la salida a las 3 y el mismo dia de tu saluda the despiertan a las 9 35 para sacarte del cuarto a las 10am cuando uno habla a reclamar se disculpan y dicen que el hotel esta saturado y al bajar a resepcion veras que no hay ni un alma haciendo el che inn y si pides cuartos veras que hay disponivilidad ya que es temporadss media y cuando uno les recuerda que su habitacionestubo lista hasta las 4pm el dia de la entrega TE HACEN EL FAVOR de respetarte lo dicho en conclusion para mi fue terrible la visita a este seudo hotel donde importa mas venderte y acosarte que servirte
C

cesar hugo cansino velez

Muy bien todo bien gracias saludos me voy con un sabor de boca moy bueno
K

Kevin Puebla

No tenian la habitación que pedimos, nos dijeron que hasta el dia siguiente en la mañana y hasta en la tarde la liberaron. El hotel es muy bonito. El personal fue muy amable a pesar de la situación.
A

Abram Abreo

El lugar es perfecto tiene playa tan cerca de la piscina su borde infinito es lo mejor de lo mejor
J

Jos Icaza

Venimos a pasar el fin de semana a Cancun y el Westin tiene la mejor ubicación, justo enfrente de la Isla (centro comercial) y con una playa grande, una alberca gigante, un tobogán. El restaurante para desayunos sirve unos chiclaquiles muy recomendados y el servicio es educado y servicial. Recomendado quedarse aquí.
A

Andres Peña

Estuve hospedado durante siete días en este hotel, exelente lugar con un ambiente familiar, instalaciones en exelente estado y muy cómodas, en especial la cama. La playa es muy bella y con un gran espacio de camastros.
B

Brandon Javier Sanchez Polanco

Excelente atención
G

Guillermo Perez

Excelente lugar muy cómodo
C

Carlos León

Maravilloso. Exelente servicio al cliente...!!!
O

Omar Velazquez

Muy buen servicio..muy buen lugar
A

Angel Vargas

La comida es muy pero muy buena muy buen servicio al cuarto sobre todo en las bebidas
M

Moises1296 Rodríguez

Muy bueno
A

andres frank

Un lugar Espectacular, lástima que está en Obra, pero toda Refacción es Bienvenida, la Piscina Habilitada muy linda, el.Mar lo Mas
J

juan carlos lopez alcantara

Excelentes instalaciones y buen ambiente para quien quiere relajarse y desestresarse.
I

Ivan Llolistli Romero Mendoza

Muy bonito el hotel, limpio, pero como todo en cancun, caro
L

Luis Felipe Cadena

Excelente opción con villa, incluye lavadora, secadora, lavadora de platos, muy cómodo y además ministro cocina, es posible lavar la ropa uno mismo y cocinar algo rápido como cenas o desayunos. La comida de los restaurantes también es muy buena
N

Nathaniel Hernandez

La comida estaba muy buena pero los refrescos y bebidas alcolicas se pueden hacer mejor. Ultimamente, la experiencia era phenomenal!
A

Antonio Burelos

Todo muy bien
O

Omar Uriel Oramas

Me gusta que manejen el plan europeo , en general tiene una excelente vista y la estancia aquí es muy satisfactoria
F

Francisco Ramírez

Hotel de gran tamaño, muchas habitaciones con vista parcial al mar, única alberca dividida en partes. Comida buena, excelente buffets.
V

victor jesus chi

Uno de los mejores
J

josé Luis Nieto Romero

Muy bien ambientado
J

Josue Glez

Todo fue excelente
S

Sergio Luciano Fabro

las habitaciones estan equipadas con todo lo necesario para una estancia comoda, aun los estudios. La vista y la ubicación del hotel son magnificas. El personal es amable, atento y muy servicial. Hay actividades para todos los gustos.
M

Manuel Lopez

Es fabuloso pues esta ubicado frente a plaza la isla,la principal plaza de Cancun. Además cuenta con gran variedad de acondicionamientos, como amplia seguridad, gran estacionamiento,y calidad en su servicio. Tiene vista hacia el mar y es un complejo muy grande e increíble.
M

Mildred Velasco

Hermoso lugar
K

Kevin Alejandro Orellan Perez

Muy bien servicio y limpieza, solamente un poco caro por lo que ofrece
D

Dave E

Un resort a la altura, increíble servicio, atención esmerada, un verdadero 10 en todo!
J

Joaquin Unda

Tiene excelente ubicacion. Los cuartos limpios y espaciosos.
O

Olga Lidia Granados Espino

Excelente atención, en todos los sentidos lo super recomiendo
R

Rene Islas Mendez

Buen hotel,cuidado con los tipos de habitacion porq una cosa es vista al mar y otra frente al mar
M

marco antonio cazarin lopez

Un lugar simplemente encantador
D

David S. Flores

Excelentes Instalaciones
R

Rafa Dominguez

Hermosisimo lugar deben venir a conocerlo
M

Mitchel Torres

Lugar bastante bueno, la vista al mar es excelente.
C

Cristhyan Herrera Martínez

Muy buen lugar
I

ISAAC ALFILLE

Excelente Hotel vista y servicio Sin palabras
E

eddbraga2401

Muy buen lugar excelente servicio solo unos detalles q mejorar por eso les doy 4 estrellas
J

José Fuentes Hernández

Excelente servicio en el restaurant.
A

Angel Perez

Excelente hotel con excelente servicio. Y buen punto de referencia en a zona hotelera
A

ARNI Consulting Group

ya pasado de moda con tortugueros
D

Daniel Padilla

Excelente servicio y calidad. De 10 el hotel!
A

Antonio D Espinosa V

Pesima atencion, empleados especialmente salvavidas con nula educacion, no lo recomiendo a nadie.
I

Ivanciillo Muñoz

Excelente servicio
D

david caamal

Todo bien
B

bryan rojas

es un lugar espectacular! hay muchas cosas que se ofrezcan para divertirse con tu familia, los habitaciones son limpios y cómodos para quedarse.
Z

ZADQUIEL CANTERA

Excelente servicio
J

Julio Navas

Excelente hotel y ubicación, frente a Plaza La Isla y a 10 min caminando del Plaza Kukulcan. Cuenta con restaurants o la opción de hacer su propia comida en la cocina de la habitación o en grills a disposición en áreas comunes del hotel.
J

Jeronimo Fdez

Muy buena alberca y la gente agradable
T

Tincho

Excelente hotel
M

Martha Zarate

Es lindo el hotel y los empleados muy muy amables
N

Nathan McClellan

Es buena per le cobran mucho para Todo.
E

Enano Cancun

Resort de 5 Estrellas frente al mar a un costado de la laguna, catalogado por SPG como un hotel categoría 6, situado en el corazón de la Zona Hotelera de Cancún frente al centro comercial La Isla
J

Julian Romo

Muy buena opción para familias. Me encantó poder tener la opción de cocinar en la villa. Que por cierto tiene todo lo necesario y más! !! Y los restaurantes. Aunque a un precio alto y con horarios para estadounidenses. .. Excelente playa y servicios. . Óptima ubicación! !!
I

Irma Chamu

Excelente hotel, siempre atentos al turista y sus instalaciones de 1ra.
K

kike lara

Excelente lugar
Y

Yamila Patania

Súper nice! Excelente ubicación, instalaciones y atención
P

PCML GROUP

Excelente
I

Israel Méndez

Gran hotel. Algo caro pero con muy buenas amenidades.
M

MaFer Castira

La villa increíble!!, todo lo que necesitas para tus vacaciones
C

Carlos Mario Valenzuela Bolivar

Excelente hotel muy cómodo y cerca de todo
J

Jimena Malpica Cervantes

Muy buenos servicios e instalaciones muy bien cuidadas. Todos muy atentos
J

jeffrey Arias Céspedes

Un hotel todo incluido excelente con el.gym de lo mejor que he podido ver. Lujoso
P

Paloma Solis puga

Exelente lugar y el trato haci los huespedes de lo mejor !
E

Ernesto Ledesma

Súper locación excelente servicio los mejores conviertes de la ciudad
J

Joseph Bucay

José bucay
C

Cesar Guadian

Excelente ubicación frente a plaza la isla y cerca de otra plaza excelente servicio
D

Daniel Koh

Buen lugar
J

Jorge Armando

Es lo maximo..sobre todo la atencion e instalaciones
D

diego Padilla

Muy buena la estadia, servicio completo y una habitacion grande y bonita
E

Edwin Romero

Muy agusto!!
M

manuel tenorio

Pues es un lugar estable para descansar pequeño y muy buen servicio y muy buen lugar de zona de cancun
R

Rene Hernandez

Excelente ubicación. Ideal para descansar.
M

Mauricio Preston

Excelente servicio y bebidas buen ambiente
R

r fer

Excelente
B

brandon llaqui

Muy limpio servicio amable y sobre todo un hotel muy bonito
W

wilson rinza

Gran opcion
L

Luis Mota

100% recomendado, es la segunda vez que estoy acá y la atención es muy agradable..
R

Rigardo K Von Wilhelm

Bella vista, hermosas habitaciones, personal amable
A

Abraham Sanchez

Sólo fui a buscar pokemon y me aparecieron unos muy buenos
J

Jona Neri

Me encanto un buen lugar para estar con la familia es muy agradable
G

George Miguel

El mejor hotel
C

Christian Ravichagua Inga

Excelente Resort caribeño, una hermosa vista a la playa y tiene amplias instalaciones
U

Ubyquit

Excelente
M

Manuel Alejandro

Faltan más paquetes para la comida y bebida pero esta bien
O

Omarcin Gonzalez

El servicio excelente
R

Ricardo López

Excelente
L

la odiosa castillo

Increíble lugar, conviene comer afuera .
A

alberto jose uribe

la atención muy buena, excelentes habitaciones, muy bonito el hotel así como su decoración y lo mejor de todo un mar espectacular
I

Irving Leonardo Chavez Estrada

Excelente hotel, servicios de primera. Recomiendo visiten el spa del hotel, ahi se puede disfrutar de cuartos de vapor y sauna, asi como de un jacuzzi de hidromasaje con aromaterapia.
K

Kevin Wal

Ver Bun Shil H20
A

Angel Piña

Gran atención
M

Moriz Velazquez

Es un lugar muy exelente
B

Bertrand Producciones

El mejor Hotel en Cancún; Mi Experiencia en todo momento fue extraordinaria y cada vez que regrese a Cancún estaré hospedado en este hotel. Atención de primera tanto en el Lobby como por todo el personal. Mi calificación para este hotel es de 11 excelente todo desde la comida , paisajes , diversión. Lo recomiendo ampliamente.
K

Karla SD

Me encanta la calidad del servicio.
H

Héctor Ayala Blanco

Excelente
J

Josfer Sc

Buen servicio excelente y comida sabrosa
J

juan minaya

Excelente
I

Isauro Perez Cruz

Mejorar servicios al huésped
S

sebastián paredes

Muy bonito hotel Gran lugar de trabajo
E

Ester Velez

Maravillosa, la atención al turista es excelente y los apartamentos tienen dotación muy completa
F

fabian HIDALGO

Mejor servicio y calidad este es el lugar
U

Ubarm Elcano

Hotel diseñado con gusto, buenos servicios y excelentes vistas al mar caribe
W

Wilmag Arteaga

Me gusto
R

Rosa Guevara

Es un extraordinario hotel, los servicios son excelentes, los precios son accesibles, lo recomiendo ampliamente
A

alondra nathalia

EXCELENTE
J

Jessica Lerner

All rooms have a view of the turquoise sea. One pool flows into the next. Attentive staff. A real vacation! We had a kitchenette so we could make breakfast and have it on our terrace before starting the day. The room also has a washing machine and dryer if you want to use it on vacation. There is a sliding door between the tub and room. You can have a bath with a view of the sea. We loved our relaxing vacation at the Westin!
E

EDWINP

Great service from excellent staff. Good value and safe place for couples n families alike. Very well maintained and beach is right here as well as shopping. Sea turtles are coming on beach right outside room balcony nightly to lay and bury their eggs. Buses are abundant and cost $1 US dollar per person to go any where on bus route.
K

Katty Overcash

The Executive Assistant Manager is so customer driven Mariana Herrera! She helped me with my accommodations well before my trip and she was so kind to welcome me and my husband on our 2nd Anniversary. The view of all rooms have the gorgeous turquoise ocean view and the concierge staff are very accommodating. The infinity pool is superb!
M

Marla Ware

I would highly recommend this resort. Westin is known for its incredible service and modern furnishings. It has two swim up pool bars and beautiful beach. The location is perfect. It is directly across the street from high end shopping (LV, Salvatore Ferragamo, Gucci, etc) and many restaurants. Other tourist areas are only a short bus ride away (only $12 pesos).
C

Craig Durr

We were invited as a part of a Westin vacation preview. 4 nights, 5 days (why do they always have one extra day??) the resort was great. People very nice, and the time of year was quiet. (September) with perfect weather.
J

Jeff Kralik

Fantastic resort . . Great rooms with full kitchens and amazing staff . . Get your own transportation to and from the hotel. The in house group (one transport i think) is a rip off and will lie to you
B

bleesdo

This place is amazing.We have been coming here for 4 years. Staff very accommodating and property is classic Weston class. Large rooms with kitchens and dining and living rooms. Best beach in Cancun. Across the street from an outdoor mall. Close to restaurants and shopping.
J

Jalal Greene

The rooms were very nice with a well stocked kitchenett. service was excellent. Great pool and very nice beach.
M

Mike Jones

The hotel was very nice. Beautiful pool area and great location across the street from the mall. Rooms have full kitchens and big bathrooms.
B

Brandi Patterson

Every room had a great view. Customer service was great. Lots to do in the area.
C

Chef Rodi

Excellent, attentive staff; homeaway from home w/a whole lot of luxury for a reasonable price. Endless pool plus 3 other regular pool n Jacuzzis; restaurants onsite | Oceana the best, seranading mariachi; Mayan dance n dinner & a grilled red snapper...kiss the fingertips. Only downside the 4 hour pitch to become a member, longer than it should be for a rehearsed script.
E

Eric Hammond

Wonderful location, just outside of the party district. Quite and family friendly. The staff is wash and helpful. There is alwaysa can do attitude with the staff. Food at the resort is good for resort food, but not good enough to stay and eat all meals there.
D

Donald Snyder

Beautiful resort with great access to the beach. The staff are very friendly and the service is great. There are a few large pools overlooking the ocean. There are tennis courts, exercise equipment, and good dining options. It is a short walk and directly across the street from La Isla shopping center with shopping, aquarium, and additional dining options.
C

Caspar van der Sar

Very nice resort. Modern studio and 1 bedroom apartments with stunning ocean view and a huge pool. All is perfect for an amazing break.
J

Jack Sippel

World class infinity pool. Nice SPA. 3 good restaurants on property. Dedicated kids pool. Quiet pool. Beach huts and beach chairs.
A

Atek Pandya

Great staff, accommodations, and location. Some interesting amenitieson site but lots to do right across the street and beyond.
N

Nicholas cundari

Rooms are beautiful and spacious, resort is beautiful and clean, food is above average but not stellar, alcohol is varied although mixed drinks are a little light for the price and the draft beer could be colder. Very nice place, not over the top amazing but a very nice place
R

Rythem Devine

The location is right in the middle in the hotel area. Easy access to beach, nice pools, clean rooms, prompt attention to maintenance issues. overall, it is pleasant experience.
J

Jennifer Penchas

Nice resort with a lot of accommodations for kids. Resort is clean and staff is very nice. Loved listening to the waves and wind blowing on the beach vs blaring music elsewhere. Thanks Westin!
J

Jerry Lee

Fantastic place! The staff is friendly, knowledgeable and always willing to help. The restaurants have very good quality food, the on location market has smoothies and coffee drinks along with the necessitates for grilling, breakfast or a late night snack. The beach and pool are outstanding, the beach or pool are a great place to order a beverage and or meal which is brought to you so you do not miss the rays of the sun. Right across from a wonderful mall for shopping. The exchange rate has been great the last few years ranging from 13 to 21 pesos to a dollar. Live like a king or queen. Be sure to go downtown Cancun and enjoy the benefit of a strong dollar. Visit the Maya Museum and other cultural spots while in Mexico! You will love it.
C

Carl Weaver

I love this place, warm sunny friendly hotel. The beach is beautiful here.
R

R.D. Garay

Great location and nice property. The service was friendly and welcoming.
T

Topsocal Realtor

There is chaos and many people competing for business trying to sell your or sight seeing packages and others just trying to rip you off
W

Wendy Wetherbee

its amazing! it has nice rooms, great service, and amazing restaurants!
A

Andrew Thompson

Great service, the grounds are amazing! Multiple pools, walking access to the beach. The staff are focused on making this a fantastic experience.
S

Stephen Carr

I just got here but the pool is beautiful with a swim up bar and the beach is only a few feet away. Good amenities for relaxing and cooking out. Friendly staff but the westin management makes them wear their passions on a badge like Nazi flare.
S

Shrey Pandya

The Westin Lagunamar Redort is very nice. The staff are very nice and friendly and the unique design of the building adds to the experience. The infinity pool has a very nice design being in front of all hotel rooms and allowing you to order bar drinks while in it. The beach is nice with white sands and calm currents. All in all, a great hotel.
G

Gregory Doty

Very clean but cold and stark. Needs more ambiance. Beach was a disappointment.
R

rohan patel

Excellent drinks, great service from the bartenders
A

Alyssa Clements

The beach is beautiful and very clean. We had lunch at the poolside restaurant. The fish fillet tacos were delicious.
T

Tyler Cicairos

Very good service from all staff members including bell hop and concierge. Beautiful location and the rooms are very spacious and clean
A

Amanda Nguyen

The staff are extremely attentive and very kind. The hotel is clean and very easy to stay in. I would highly recommend staying at this establishment.
E

Eileen Doyle

Excellent pools. Friendly staff. The room was clean and tidy when we arrived. It felt like a home away from home.
T

Tamar Reznik

Awesome Resort! Great food, rooms, beach & Staff. Highly recommend
P

Patrick Griffin

Right in the middle of the strip. Close to the mall and restaurants. Staff and service is impeccable.
R

Raj Eidnani

Good hotel, nice location, rooms have good amenities, great services
A

Arthur Davies

The food is amazing. You definitely have to try the Salmon pizza. Some of the rooms have no view. The Mexican theme night is great. The Live music comes straight to your table to play.
W

Wendell DaCosta

Great location, right across from la Isla Shopping Center. The staff is amazing, great people family oriented activities. A home away from home!
A

Andrew Clements

Nice place, gorgeous views of the ocean from every room very clean. The hard sales pitch to buy into the timeshare is a bit much though
N

Niki Goward

We were treated like criminals the moment we walked in the door! We were staying with a group of four couples. 2 couples were supposed to stay in each room we had already reserved. ONE of the couples is the owner of a timeshare onsite. Two couples arrived together. Me and my husband arrived a few hours after and our room was reserved under our friends name who was still traveling. We arrived and our friends tried to add us as a guest to their room until our other friends arrived from the airport. We were denied and we could not reach the other couple because their flight was delayed several hours. We provided the name of our friends who were still traveling to the front desk, the name clearly matched. The front desk told us we could not leave the lobby until our friends arrived. We could not go hang out as a guest with the other couples who had already arrived, we could only sit in the lobby and wait. We told them they could keep our passports and luggage, they refused to accommodate us. My husband was followed to the restroom by security, security kept trolling around us. We waited several hours and had still not heard from our friends who were travelling. We arrived around 1pm, they did not arrive until almost 5pm. We found a room online and booked it around 4pm so we no longer had to remain in the lobby, as we had no idea when our friends would arrive. I have NEVER been treated like this in my life. The hospitality was horrible. NO APOLOGY WAS EVER OFFERED, NO REFUND WAS EVER GIVEN, this hotel is degrading the WESTIN name. I will be sure to post everywhere I can and have already informed several of our friends to NEVER stay there again. As a matter of fact one of our friends had just left Cancun the previous week Staying at the Royal Solaris hotel, they spent far less than we did and their hospitality was great. I have read numerous posts so far about the poor hospitality at this hotel so you should actually do something about your poor hotel. You will lose more customers, I assure you. When we come back in August, we will definitely not stay at either of the Westin hotels in or around Cancun.
T

Terrie LG

We are spend a week here. Love everything about it. The rooms are very nice. The view from our room is amazing. Great customer service. Need I say more?
A

Amy Padilla

We absolutely loved this hotel! I loved that every room was ocean view and we had a kitchenette. The views were gorgeous, the food was amazing and delicious and the staff was phenomenal! They went above and beyond for us and our kids! The pool area was great and easy access to the beach and the shopping center. I would definitely recommend this hotel and look forward to visiting again!
I

Ivan Franco Ferreira

A piscina é aquecida e com borda infinita na frente da praia
M

Michael Espitia

Great location and staff. Ana is a great concierge!
N

Nicholas Dittmar

We had a great time here. The place has friendly staff and the keep it clean.
M

Michael Surapine

Excellent clean resort with a most respectful, courteous staff
L

Louis Irizarry

The location is 15 minutes from the nightlife but good if you want to be secluded. However beautiful mall sits right across the street with plenty of food options. Rooms were very beautiful and the property is gorgeous. The infinity pool and swim up bar are great.
S

Stacey Hectus

This place is an absolute beautiful paradise. The grounds are spotless. The choices endless. The food is OK.
E

Emilio C.V

Real nice place nice service and food
H

Hunter Tolison

Clean rooms, and welcoming staff.
P

Peggy Sellers

Amazing ocean view. Staff is exceptional. Room is awesome.
R

Richard Timberwolf

Beautiful beach, great service, nice rooms.
S

Shahriar Firoz

We went there for a dinner. It was lovely. Loved the food and the place. Will definitely recommend to a friend.
R

roy tonnessen

Is a fantastic Westin Villa with beautiful everything, beautiful pools, beautiful Shores, beautiful surroundings and very close to cross the street to all different stores and shops and food
B

Brian League

This is a very nice property. Food and drinks are reasonable. The only issue we have had so far was the check in. The room was not ready on time and they kept telling us, come back in 20 minutes. This went on for 2 hours. I wish they would have been up front with us an said the room would take be ready on time.
M

Morris Antebi

Clean, great service all around. Easy, close parking. Food and drinks not a bust out. Hot tubs Max out at 90 degreed Fahrenheit. :(
L

Larry Halaska

Quality hotel and amenities with access to wide variety of restaurants in short walking distance or cheap bus ride. Very clean and well kept facility. High end shopping and lots of adventure attractions.
M

Mark Stephens

The rooms are in great shape. The views are amazing and the staff is incredibly helpful. With the exchange rate right now, even hotel bar prices are very reasonable. The location being right across from the outdoor mall is very convenient.
K

Karla Sánchez Aldana

Really awesome resort. The beach looks amazing! The service is great!
S

S B

I had my wallet/cellphone stolen from a private wedding reception. I was incredibly disappointed by the way the hotel staff handled my situation. The communication was poor and this was not due to a language barrier. Only when I called the Starwood customer service number did the managers of the resort actually reach out to me, but this was almost 1 week after the incident. The theft could have been handled a better way.
E

Erik Valenta

Beautiful resort with a great location. The infinity pool provided spectacular views. Service was professional. If you needed something, all you had to do is ask. If you arrive before the 4pm check in be prepared to wait until 4pm for your room.
B

Brian Gonas

Beautiful property, incredibly friendly and helpful staff, well-appointed rooms with ocean views.
B

bruce deviney

Great resort, friendly and across from a mall with abundance of restaurants and shopping.
R

Ray Choi

Has the largest pool in this area and has a great view as well
K

Kyatt Spessert

The rooms were well designed and spacious, the service was great, and the location right along the beach was fantastic.
R

Roberto Vega

This is the second time we stay here, every time they have treated us like royalty, the place is very elegant and extremely clean, security is very good. Location is excellent. There is a shopping center across the street, there they have an aquarium where you can swim with the dolphins. there are many restaurant options in that mall.
R

Ryan Grisham

Nice spacious rooms. Beautiful Resort. Excellent pools. Decent restaurants. Decent sercvice.
J

Judie Sico

Perfect location. . Great service, friendly people that work there. . Beautiful place
G

Gabe Rodriguez

Wonderful, warm and friendly place to have fun in the sun!
J

Joshua Nicholson

We loved it so much we became owners.
S

Sergio Delfanti

Structure delivers a microclimate perfect to live in almost without AC
D

Diane Campbell

We are resort owners. We love Lagunamar. We appreciate the consistency, great beach scene, amazing pools and attentive staff.
R

Richard Buch

Worth the stay. Beautiful grounds with infinity pool overlooking the beach.
E

Edward Lautch

Good overall, everything went smoothly during my stay there
A

alec benavides

Best pools in cancun, friendly staff, good food around
S

Sandi Bonsell

Impeccable service. Very clean.
I

Inova Ingegneria

posto soleggiato
T

Trevor Harper

The staff here is outstanding.
M

Mason Helseth

The rooms are beautiful with a great view and the service is great
C

Caroline Quinhones

Atendimento ótimo e estrutura digna de 5 estrelas. Em frente a um mar azul perfeito.
A

Aldo Dévora

The hotel has a ver good location and an excellent view. The villages are amazing. Service is formidable. I highly recommend this hotel.
V

Victor Brazon

For our first time in Cancun, this resort is perfectly located. Great staff and beautiful beach. Perfect for families.
A

angel gonzalez

One of they most confortable expiriences
N

Nyema Boyd

Everything was nice until our last 2 days. Our ac started to act up. So Maintaince came in to fix it. After that there was bugs in our room.
M

Maria Nelson

Absolutely awesome hotel, very clean with many amenities. The ocean views are breathtaking and the beach is very well kept. Conveniently located 2 blocks from a grocery store (Soreana), the mall across the street, and within 5 min from Playa Caracol and the Ferry Pier. Will definitely be back!
E

Eric Anderson

My wife and I stayed here for a week for our first trip to Cancún and we were extremely impressed by this Westin. The view from almost every single room balcony is incredible, and it is a short walk to the well -maintained beach from anywhere in the resort. Other amenities were impressive including the Duna restaurant and the pools. We almost bought a time share during our visit - maybe next time!
S

Sandro Dias

Hotel ótimo na melhor localização de Cancun
A

Andrew Omstead

Amazing view, service, and food is pretty good.
D

David Washington

Absloutly gorgeoua view, not alot of veggiterrian options for food though
H

Hunter Modisett

Beautiful hotel with great views, great pools, great beach, and good food and drink. Everything is a little slow here but the quality of everything else mostly makes up for it.
E

Edison Alarcon

Best hotel in the area, nice location, nice staff, stunning view and awesome experience!
R

Robert Abbott

We were here a year ago... Great pools, great beach, and they offer 1 bedrooms with full kitchens and laundry!
P

Piers Platt

Great beach, a couple big pools with hot tubs, clean and well-appointed rooms, and friendly staff. Dining options are solid and reasonably-priced for resort food, but the rooms come with kitchenettes so cost-conscious travelers can make their own meals.
O

Oscar de la Rosa

The best location, amazing staff and installations
T

Trey Quiller

Very beautiful area with lots to do. All of the employees are great to work with and very helpful
E

Eddie Arango

Excellent hotel resort in Mexican Riviera
J

John Dotson

Absolutely gorgeous views and so accommodating
R

Ron unknown

Stay in westin laguanamar between Feb14 and Feb20, 2016. Very well maintained resort. The infinity pool is breath taking, although water is cold during our stay. Across street from the La Isla mall. You can find all kinds of good restaurant in the mall. My favorite is La Madonna. Swimming with dolphin in the aquarium is worth of the ticket price.
B

Bushra Hussain

Lovely resort
J

Jake C

Nice hotel
I

Isaac Feldman

Beautiful resort. Friendly staff. Most everyone is multilingual so language barrier is a non issue.
M

Michael Tritthart

One of our favorite resorts. Staff is super helpful and nice.
A

Amit Kumar

Nice beach and villas
A

Adhishesh Kondi

A nice starwood property by the sea.
P

Phil Galer

Awesome views and an accommodating staff.
V

Van Rude

Beautiful view and property!
D

Dennis Sedlacko

Lots of amenities, very good service, nice rooms.
N

Nick Games

Paradise is here....
L

Lupita Ku

Super bn
J

Johnny C

Loved our stay here. Being an elite member gets you room upgrades. Rooms have laundry units included!
A

Abhilash Reddy

Ok
A

andrew masters

Wonderful hotel, highly recommend
A

alec miller

The staff is what makes this place amazing. Everyone is so friendly and helpful!
M

Marcello Grycajuk

Excellent.
H

Hangover Players

bien
M

Matt McClure

Outstanding resort with nice people (both hotel employees and fellow guests), a relaxing atmosphere, and two excellent malls within walking distance.
G

google user

we really love it! My wife and I had a great time at Sandos Resort. The staff was so polite and helpful. They went out of their way to make sure we were all having a great time! And we truly did have a wonderful experience. If I go back to Cancun I would stay here, and would recommend to friends.will start with the positive. The rooms were very nice, spacious and had great views. The beach is pretty nice as well. They do a good job of keeping it clean. The staff is very friendly and seem like good people. The spa is simply amazing and I have many upper class spas to compare this place to and Sandos spa stands above. The WiFi was pretty fast as well.
M

Malcolm Flores

as good as it gets
C

Cheonica Jordan

The resort is beautiful
A

Andrew Boxer

Great infinity pool. Large grounds with grills to use. Beach is well kept.
C

CURVEZ Shaun

Great Resort
B

Barbara Evans-Sanchez

Incredible.
A

Adan Bautista

Nice service
J

Jeff White

Great rooms, great view.
P

Pablo Torres Villarreal

Great place, had the suite which was amazing, balcony overlooking the sea, the hotel is across the shopping mall, but really with the pool, beach, you dont need to go out of the hotel. bus stop also just outside the hotel just in case... service was top notch like in all Westins and the price/benefit relation is very high! would go back anytime, in fact i would move in if it was possible! congrats to the hotel!
V

Volkan Demirkaya

Nice hotel, good location., friendly staff, reasonable prices, good value, clean, updated rooms with all kinds of utilities (kitchen, washer, dryer, detergent, fridge, etc) and ocean view The only thing that was annoying was the fact that there is no food or room service between 11PM and 7AM. Keep that in mind if your flight comes to Cancun during that weird time frame, especially if you are hungry and thirsty.
S

Spirit Journeys Worldwide

Fantastic hotel Great location. Fantastic friendly staff
R

Rob Chang

Awesome facility and very helpful staff. They even have in-unit washer-dryer to keep your swimwear from stinking. :-)
J

Jessica Golden

The views and hotel rooms are as amazing as the pictures look.
J

Jacob White

Great pools, great beach access, great activities for the kids.
C

Cristian Blanco

Whadetful
M

MERRITT ISLAND WOODWERX LLC

love to stay here
C

Craig Saunders

Beautiful and the staff is extremely nice
R

Robert Hacker

Had a great time. Property was on PAR with Westin Maui. Service was better!
T

Tristan Brown

Great hotel but would be perfect if it was all inclusive.
G

Guilherme do Prado Barroso

Muito bom, recomendo sempre. Apartamentos com mini cozinha muito bom p brasileiro se virar no quarto.
S

Steve Meeks

Beautiful, frendly, near everything
T

Tim Hunter

The staff was fantastic, the facility was what you can expect from a Starwood resort and the location was perfect. Easy to get around town and to remote attractions. The network infrastructure was the only thing that was awful. Very difficult to get WiFi.
W

Wing Leung

Good location
M

michael laferriere

Excellent everything
S

Sergio Yupit Delgado

Genial
R

Rafael Vazquez

Coll plays
J

jay elliott

Amazing
K

K. G.M

First day at the resort, will write a full review later.
A

angel claudio

Beautiful place only needs to be all inclusive
A

Acquire Currency

Great hotel room with kitchen as well as the food and staff.
P

pepe cortes

Biem
T

Tiến Nguyễn

Great place to stay, helpful staffs...we had a great time there. If you enjoy SCUBA diving, ask for Alex, Carlos or Daniel at the dive shop.
K

Kia Poe

Beautiful views
L

Luis Villuendas

Amazing resort
C

Carlos Segura

Perfect suites and location nice for events
D

Danieli Coiado

ahhhhhhh Cancun... Lugar incrível, resort de primeira classe! Excelentes instalações, mercado dentro do hotel, piscina com borda infinita perfeita, tudo maravilhoso! Voltaria sem pensar!
V

Von Verbanic

Typical Westin, outstanding.
B

Ben Honer

Wonderful location, amazing room and friendly helpful service.
G

Geoffrey Culbertson

I read some reviews that the service here was not the best but I did not find that to be true. We had a great time at the resort and the location is ideal. If you eat in the resort it is a bit expensive but the food is very good.
D

Daniel Dubien

Stunning location, beautiful beaches.
D

Deborah Jayne Montgomery

Spent good time with husband Chip.
D

Dan Smith

Prefect location, prefect views, come on down!
E

Erik

Great location
M

Martin Titus

Good beach vacation
M

mandy jacobs

Nice hotel but could be better
M

M Aris

My favourite non all inclusive resort
M

melanie ramos

Beautiful hotel, staff very friendly
D

Dan Kwon

Amazing
K

Kate McGrath

Amazing !! Went here for our honeymoon in 2014, absolutely magical!
M

Michael Walsh

Awesome resort.
Y

Yaniel Hernandez

It Was Great
A

Alberto Graniel Hernandez

meh
J

Jacob McClelland

Impeccable service!
S

Santos X Castillo F

Ok
M

marcelo adolfo

Hotel muito bonito e confortável.
J

Jorge Devora

Best villas in town
V

Varunee Flores

Friendly staff
S

stan hohmann

we loved it feels like home thats why i got a membership there i love it and my kids did too
L

Luiza Rejane Müller Moraes

Visitei, achei bárbaro, maravilhoso, incrível, indescritível, gostaria de me hospedar.
D

Dmitry Zaripov

Great hotel
T

Ted Fryzlewicz

Our go to Cancun Hotel
J

Jared Rayman

Worst run, worst maintained, worst customer service of any Westin I have stayed at in the past 15 years.
C

Carlos Carneiro Jr.

We only took some drinks by the pool
A

Alexandra graterol

Confort
D

dominique hasan

Beautiful
J

James Tennent

Trying very hard to up sell / timeshare etc
L

Leonardo Rubalcaba

The place was great as well as the staff
E

EVNY Gaming

Q1
M

Mohanad AJ

Cheep one
J

Justin Teixeira

On
U

Un usuario de Google

Old, in need of paint. Now I know why it is so quiet.....no one is there! This is not the place for kids, or if you are looking for something to do. LOTS of other palces nearby.
U

Un usuario de Google

This hotel is where the Sheraton used to be till 2005. The location on the map is incorrect. The westin lagunamar is on the hotel zone, on the beach and across the street from La Isla shopping center
U

Un usuario de Google

Great Hotel, this address is incorrect
U

Un usuario de Google

Water is perfect.
U

Un usuario de Google

Everything is good enough

The Westin Lagunamar Ocean Resort Villas & Spa

The Westin Lagunamar Ocean Resort Villas & Spa

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