Moon Palace

Complejo hotelero

Rellenado 5890%


Información

moonpalacecancun.com
+1 800-986-5632
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, 77500 Cancún, Q.R., México
4.5
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Ubicación


Comments 1170

  • M
    Mariceli Sordo
    El hotel espectacular! Enorme y con muchas opciones de restaurantes, bares y entretenimiento. Las habitaciones muy amplias, modernas y limpias. La comida y bebida excelente, y el servicio inmejorable! Todas las personas del hotel armables y atentas. En especial Miriam gerente de alimentos y bebidas se encargó de darnos experiencias inolvidables en los restaurantes. 100% recomendado!!!
  • D
    Daniel Arzate
    Excelente lugar para relajarse y disfrutar de un tiempo de calidad. Muy buena atención por parte de todos los empleados. Lo recomiendo al 100%
  • L
    Lucero Camarero
    Un hermoso hotel, instalaciones de primera como es de esperarse por el precio. La atención a grupos y el centro de convenciones excelente, sin embargo está en lugar muy aislado de la zona hotelera, limpieza deficiente en el cuarto donde dejaban pasar muchos detalles, la playa no es como se espera de un mar Caribe. La atención es buena sin embargo pudieran mejorar un poco más en algunos aspectos de servicio al cliente
  • A
    Arelis Torres
    Servicio excelente. Comodidad de espacio , limpieza e higiene. Lo único que sugiero colchones muy blandos, deben poner más firmes o tener esta opción al comprar el plan. Hay personas con problemas de columna.
  • C
    César Dubón
    Excelente hotel en todo el sentido de la palabra. El único punto a mejorar es el tema de la playa. Pero con tanta actividad ni tiempo da jajajaja.
  • I
    Isaac Miranda
    Excelente lugar. Todo pero todo fue excelente. Gran trato
  • N
    Nike Catalan
    Muy muy bueno el.lugar y el servicio
  • R
    Roberto Villalobos
    Asistí a un evento. El servicio de coffe break fue muy bueno y bien cuidado. La ubicación es privilegiada, tristemente destruyeron muchísima selva para construir el.complejo.
  • C
    Christian Rivas
    Super hermoso lugar. Gran atención por parte de sus trabajadores, hermosa vista. Altamente recomendable
  • B
    bernardo balderas garza
    Excelente hotel, imagínarte que fuera muy sencillo y al momento de mi llegada fue wow, lo mejor el detallito fue el mar que está en marea rojo pero sus habitaciones de lujo
  • M
    Miguel Vargas
    Hermoso lugar tienen que ir y el hotel excelente.... solo muy mala atención con la gente que te ofrece comprar menvresia con el hotel. Por lo demas maravilloso
  • G
    Genesis Cabrera Morillo
    El mejor Resort, la mejor experiencia, volveria a ir las veces que sea posible, excelente atencion, al ser huesped puedes disfrutar de los mismos beneficios en toda su cadena, servicio de aeropuerto-hotel-aeropuerto. Excelente y exclusivo.
  • M
    Miguel Ceja
    El hotel está en una locación alejada, lo cual complica moverse a la cuidad. En cuanto al hotel itself es muy bonito grande y elegante. Lo que son las facilities estaba todo muy apropiado pero alguien había vomitado en la alberca.
  • J
    Juan emilio almazan camacho
    Fui a una conferencia, les falto atender mejor
  • L
    L.C. Luis Alberto Rivera Tur
    Excelente hotel con más de 1300 habitaciones amplios espacios, cuentan con Campo de Golf y realizan eventos especiales al aire libre, excelente para ir con la familia y suficiente espacio para las empresas que quieran realizar sus eventos anuales ya que cuenta con la Moon Palace Arena!
  • S
    solangel bautista
    Es un sitio sencillamente espectacular
  • M
    Mau Hdez
    Un lugar agradable, sin embargo si tu color de piel y tu idioma no es el inglés nativo los empleados del hotel ni te pelan
  • E
    Eelizette Alvez
    Es muy amplio y son muchos huéspedes para trasladarse de un sitio a otro hay que tomar transporte el cual se abarrota muy rápido. La mitad del tiempo hay que estar en transporte el cual aburre
  • V
    Vanessa Segura
    Muy buen lugar para ir a descansar, inclusive sí van por conferencias! Hay varias actividades por hacer. Cuenta con una gran variedad de lugares para comer, sólo revisen en algunos es necesario hacer reservación, la calidad de los alimentos es muy buena. No en todos los bares tienen de todas las bebidas, sólo en los bares "premium" (los del lobby). Una nota el personal de "medios" del hotel es muy grosero, me toco que nos "corrieran" literal de un lugar porque iban a tomar unas fotos para sus redes sociales, deberían hacer esas tomas en un horario que no haya huéspedes, o de inicio no dejar que pase la gente.
  • J
    Jesus Sanchez
    Muy buen servicio
  • V
    Vanessa Rodriguez
    Nuestro bebé se accidentó en las instalaciones del hotel y no se hicieron responsables... Las distancias son larguísimas incluso ese día del accidente no había un guardavidas en ese lugar... room service muy mal servicio
  • M
    maho lpz
    Muy bueno, me gustó la hospitalidad y la calidad de todo
  • R
    Rafael Sanchez
    Un hotel muy hermoso y muy moderno con habitaciones amplias, super limpias, con juegos de todo tipo desde area de video juegos hasta parque acuatico de primer mundo. El principal problema es que todo esta muy retirado, muy tardado el servicio de transporte mas bien diria muy malo. Tambien el personal necesita mucha capacitacion de atencion al cliente. Para ser un centro turistico esta pesimo el servicio. Solamente puedo felicitar a david de la torre mesero de eventos excelente actitud y servicio . Tsmbien el capitan de meseros alain jimenez.
  • A
    Ariann Sanchez
    Cuidan cada detalle
  • F
    Finleza Inversiones
    Desilusión de un hotel que en temporada alta tienen el peor de los servicios y el traslado de un lugar a otro es caminar y caminar por qué lo carritos son insuficientes e ineficientes , si quieren vacacionar y no complicarse la vacaciones busquen otra opción , pésima limpieza y no puedo decir más !!! Maloooooooooo para un hotel que no te soluciona nada .......
  • E
    Eduardo Baron Rodriguez
    Lo unico malo es que hay que hacer fila una hora antes oara reservat el tempanyaki
  • M
    Marcelino Freixas
    La HISTORIA del ..... MOON Palace CANCUN Hotel . La AMISTAD y el buen SABOR siempre perdura en el TIEMPO Gràcias marcel
  • C
    Chely Rodriguez
    Muuy buena atención. Instalaciones super excelentes. Paraíso vacacional.
  • S
    Sophia Aguayo
    Excelente atención, el personal es muy amable y el lugar muy amplio, de cómodas instalaciones. El paisaje muy hermoso.
  • S
    Susana Marin
    Aunque es carísimo, valen la pena la extraordinaria comida, la bebida, las albercas y las habitaciones. Pero si lo que les interesa visitar son las playas caribeñas de Cancún, elijan cualquier otro más cerca de la zona hotelera (nosotros hemos ido cuatro veces al Fiesta Americana Coral Beach, aunque no es all inclusive). La playa es prácticamente inexistente: una franja estrecha de arena suave y blanca y una enorme zona de plantas marinas que hacen prácticamente imposible entrar al agua. El hotel tiene maquinaria para quitarla, pero por lo mismo puede ser muy ruidoso y desagradable. El mar no es azul Turquesa, sino café. Del aeropuerto al hotel (y a cualquier parte de Cancún) es más conveniente pedir un Uber, pero por el momento es necesario esperarlo del otro lado del parque, porque a los taxistas no les gusta la idea del ingreso de Uber a la ciudad. De regreso nosotros no encontramos Uber en los alrededores (el hotel está enmedio de la nada) y tuvimos que tomar un taxi que nos cobró más del doble de lo que nos costó el Uber a la llegada. Desde cualquier otro hotel se puede pedir un Uber, pero es mejor esperarlo en la calle, de preferencia en una parada de autobús, para que los taxistas no se den cuenta. En conclusión: nosotros no pagaríamos esos precios (íbamos de trabajo con gastos pagados), pero para quien puede darse esos lujos y simplemente quiere descansar, comer, beber y disfrutar sin visitar playa, es buena opción.
  • R
    Rafael Carreño
    Es otro nivel. Como cabe esperar por el precio, todo es excelente. La comida es muy buena. Lo único malo, como todo hotel en la zona, es la playa con mucho sargazo todo el año.
  • E
    Erik Ulises Rangel Hernández
    Es un hotel de primera. La atención es excelente. Las instalaciones son muy grandes y bastante hermosas. Hay una limpieza impecable sin mencionar la calidad de la comida
  • L
    Lisette Fernandez
    Muy buen hotel. Deliciosa comida. No les doy las 5 estrellas porque su playa no es muy linda
  • S
    Sergio Isidro Gonzalez Jacobo
    Excelente oportunidad para descansar y gozar del concepto todo incluído no hay comparativo con otros hoteles
  • D
    Dani Lescano
    Lugar ideal para pasar tus estancia de vacaciones sin pensar en mas que disfrutar y relajarte. Entretenimiento y atención de lujo. Gastronomía gourmet, diferentes rest dentro el mismo complejo hotelero.
  • V
    Vicente Gomez
    Wowwww es un hotel de lujo...ufff excelente
  • C
    Carlos Trujillo
    Hotel con todo lo necesario para pasar unas excelentes vacaciones! Muy buena atención del staff del hotele.
  • E
    Estudio Contable
    Pesimo el sistema de traslados de las habitaciones al lobby y playa, hotel grande con largos desplazamientos y a pleno sol hacer caminatas
  • C
    carlos guadalupe
    Es el mejor resort todo incluído de la riviera el trato es perfecto y la calides de la gente t hace sentir más que en casa
  • G
    GERARDO CONDE
    Excelente hotel, todo incluido, muy buena atención.
  • J
    Jose Luis Collado Zubillaga
    muy buena un hermoso lugar
  • L
    luis Machucho
    Muy bueno todo
  • N
    Nitza Alonso
    Amo este resort, un concepto único, alta calidad en sus alimentos, los restaurantes de especialidad son una delicia, se corrobora que los ingredientes que ocupan son de primera calidad. Sinceramente la atención es magnífica, te atienden como rey, siempre es mi primera opción. Lo único lamentable es la playa, siempre tiene algas, pero aún así ellos te ofrecen el servicio sin costo de visitar cualquiera de sus otros complejos a disfrutar de la playa.
  • A
    Alberto Van Ravensteyn
    Habitaciones confortables, buen servicio, gran variedad de comidas. Playa horrible
  • A
    Adriana Calderon
    El hotel es espectacular, el orden, aseo, las múltiples actividades que hay por hacer, la comida deliciosa en sus variados restaurantes, pero lo más importante la amabilidad de su gente, desde la camarera, los meseros, el personal administrativo, en fin. Sencillamente espectacular.
  • Y
    Yovany Napoleon Murrieta
    Exelente lugar
  • A
    Abraham Vargas
    Muy buen lugar lo recomiendo
  • C
    Cesáreo Gomez
    Altamente recomendable
  • A
    Alberto Robles Gil
    Pesimo servicio de check in y de atención al socio
  • S
    sandy deceano
    Esta genial visiten moon palace
  • S
    Silvia Bitia Medina
    Fue un muy buen lugar
  • A
    Alan Navarro
    Es un lugar gigante donde encontraras todo lo que necesitas pero si tu intención es conocer las playas tendrías que optar por otra opción ya que el resort ofeece todo restaurants playa piscina y bebidaa
  • C
    Cristina Castillo
    Excelente servicio
  • M
    Marcelo G Vaca
    Amplisimos lugares decoración de lujo atención personaluzada buena y variada comida
  • D
    Daniluz Arjona
    Todo excelente! Atención comida descanso en fin si deseas consentirte es el lugar indicado
  • H
    hazael ruiz
    Todo bien
  • E
    Edgar Bautista
    Excelente lugar
  • J
    Juan Jose Morales Vera
    Excelente!! De lo mejor y servicio de calidad.
  • J
    Jorge Gongora vara
    Miren la verdad, ya e venido al hotel en diferentes ocasiones y esta ves mi reservacion no la cotejaron bien, y recibí una mediocridad de servicio, pero de ahí en más creo que el hotel está bien.
  • D
    Diana Marcela Cardenas
    Súper buenísimo
  • L
    Lily Almzn
    Es muy bonito. Los cuartos siempre están limpios, son cómodos y agradables. La comida es muy rica y variada.
  • W
    wilson antonio gualteros
    Excelente..... Muy bueno servicio cliente y habitación de lujo.... El. Personal de lo mejor....
  • A
    Alicia Maria Calva R.
    Encantador lugar
  • G
    Gustavo Ortiz
    EXCELENTE Y LUJOSO
  • J
    Jesús Marrufo
    Esta todo bien
  • J
    Juanca Vergara
    Espectacular! Un poco alejado de la zona turística Pero el hotel en si es hermoso
  • D
    Dan Tartakovski
    Un lugar impresionante la gente muy amable los salones de convencion tienen una 3ple altura
  • F
    Fausto Joseph
    Comida deliciosa. Habitaciones super comodas. Atencion exelente
  • J
    Juan Carlos Gómez Rivera
    Excelente cadena hotelera, increíble su plan para visitar otros hoteles de la misma cadena sin costo, excelentes y amplias instalaciones
  • F
    Francisco Davila
    Un gran hotel con diversidad de opciones y ambientes al mas alto nivel
  • L
    Lilyana Prieto
    Hotel 5 estrellas muy muy bonito! Recomendable 100!
  • A
    Alexis Meduzz
    Experiencias únicas
  • E
    Eduardo Cruz Diaz
    Increible hotel, excelente servicio y alimentos, muchas actividades para todos dentro de un all inclusive.
  • C
    Cesar Ely Esponda Palacios
    Excelente Hotel Ambiente Muy Agradable, Muy Buenas Instalaciones y Eventos...
  • R
    ruben ramos carrillo
    Feliz cumple
  • J
    Jose Reyes
    Muy accesible incluye todos los veneficios ena bebidas show de la noche y asta discoteca tiene parkes para niños una pekeña reserva ecologica exelentes instalaciones y muy buen servicio
  • A
    Alex Salinas
    Excelente hotel categoría 5 estrellas con un plan todo incluído fabuloso, pues incluye comida y bebida 24 horas, shows de noche, marina, mini-golf, club de videojuegos, todo en un mismo precio.
  • F
    Felipe Hernandez
    Muy bonito y much que acer
  • M
    Montserrat Avalos
    Estuve en una cena show, el servicio excelente, rica cena y el show de primera. Esxcelente!!
  • M
    Marcos Aguilar
    Servicio de lujo
  • M
    Milton Nicolas Gutierrez Charris
    Muy buen lugar
  • C
    Cristhian Ortega
    El mejor servicio
  • P
    Pablo Vargas
    Excelente hotel para la familia.
  • D
    daniel lara
    Increíble lugar y servicio de lujo, vale cada dólar que pagas
  • D
    Daniel Garcia
    Excelente servicio lo mejor son las habitaciones, el único detalle es que no tiene una playa bonita
  • A
    Agustin Hernandez
    Y tú un
  • E
    El Justiciero Toppo
    Excelente hotel, ambiente y servicio
  • G
    Guillermo Daniel RAMOS
    Este Hotel es de **** diamantes aquí es realizan eventos como reuniones de la ONU o Sudamericana, Exelente.
  • R
    Rosa Maria Lopez Llerenas
    Hotel con tres lobbies, majestuoso. Ubicado en puerto Morelos son hoteles de alta calidad y prestigio.
  • V
    Violeta Rosales
    Maravilloso me encanta JAFRA como nos apapacha
  • A
    Alicia Velez
    La atención, amenidades e instalaciones que presenta el hotel, son excelentes!! Lo único que falta es que carece de una buena Playa!!!
  • L
    Luz Nieto
    Fabuloso Hotel. El servicio excelente!!! Todos los servicios excelentes!!!! Con gusto regreso!!
  • J
    Jennifer Gabriela Hernandez Vazquez
    Instalaciones perfectas, el servicio igual todos muy atento y amables, la comida también es deliciosa, solo hay que checar los restaurantes que requieren reservación, porque se cancelan inmediatamente cuando llegas y si no llegaron todos los que iban a cenar el que falto ya no entra, cuidado con los cocodrilos, hay cruces marcados para tener precaución
  • J
    Josemaria Garcia
    Buenísima atención durante la Asamblea General de la OEA
  • O
    Oscar Lois
    Este lugar es espectacular tiene un sólo defecto es mala la playa estuvo lleno de algas y el agua es oscura hay que ir a otro lugar Cancún, playa del Carmen, etc.
  • M
    Mario Medina
    La cena en la palapa "barracuda" fue excelente.
  • M
    Mark Delgado
    Excelente hotel en la Riviera Maya, stupendo servicio y magnificas instalaciones.
  • J
    Jose Antonio Zavala
    Excelente atención, una completa tranquilidad y diversión, definitivamente un lugar para descansar y divertirte.
  • J
    Joaquin Hernandez
    Tuve la fortuna de ir en plan de trabajo hace algunos años y el servicio y sus instalaciones son adecuadas y cómodas, la atención de su personal es magnífica.
  • J
    José Ramón Bracamonte
    Fui para el concierto de la banda Cheap Trick, una experiencia increible. El evento muy bien organizado, todo perfecto.
  • Y
    YAMILE CESPEDES PEREZ
    Excelente atención, instalaciones en pulcritud, comida maravillosa, gente amable, paisajes hermosos.
  • J
    Juan Castro
    Un resort muy bonito, grande, las habitaciones están excelente... Buen servicio...
  • A
    Axel Enrique Barrera Soriano
    Es un hotel ideal para grandes eventos de grupos. A sólo 10 minutos del aeropuerto internacional de Cancún. Cuenta con varios salones inmensos para eventos masivos y mas de 5000 habitaciones para hospedaje. Excelentes restaurantes, albercas, bares y accesos a la playa. Habitaciones muy cómodas y servicios al cuarto. Todo es perfecto.
  • L
    Luis Alberto Rivera Tur
    Muy recomendable, buen trato y atención personalizada de todo el personal.
  • M
    Maria Torres
    Excelente, un hotel de primera. Lo recomiendo para unas vacaciones de descanso y de compartir en familia.
  • J
    Jose Fonseca
    Excelente lugar. Hermosas instalaciones. Muy buen servicio a nivel general.
  • O
    Orlando Carrillo
    Es uj lugar hermoso, con buen servicio y gran calidad
  • J
    Jonathan Martínez Cazares
    Magnífico lugar
  • V
    Vic Cervantes
    Muy caro no vale la pena esta mejor xcaret
  • R
    Rosario Cazarez
    Exelenteeeee lugar...tiene lo que las personas busquen...ya sea descanso.diversiin.negocios. placer etc....aventura...cielo mar tierra y albercas y buena comida..todo mut bien y un spa..rico...
  • E
    Ernesto Sorver Portugal
    Primera visita y estoy encantado de haber llegado.
  • S
    Santiago Herrera
    Buen servicio
  • A
    Aldo Carreon
    Su centro de convenciones es increíble, alojó la Plataforma Global en Reducción de Riesgo con un excelente servicio.
  • A
    Angel Perez
    Super hotel. Con excelente comodidades y excelente instalaciones
  • G
    Gustavo Salas
    Yo creía que los burócratas eran personas con mentes cerradas hasta que trate con el personal de este hotel, además de que es un all inclusive y por todo te quieren sacar dinero. El lugar es bonito
  • V
    Vasti Ruiz
    Muy buen servicio y espacios en perfectas condiciones para eventos con mucha gente
  • G
    Gerhard Hohmann
    Excelente, impresionante hotel. Si quieres variedad en todos los sentidos y una estadía suprema debes hospedarte en éste hotel. Sus instalaciones son impresionantes, puedes disfrutar 17 restaurantes de especialidades, poolbar de primera con bebidas internacionales. El personal es súper atento y de primer nivel. Sentarte a disfrutar una bebida y botana frente al mar caribe con un impresionante hotel detrás es una experiencia inolvidable. Altamente recomendable.
  • A
    Adriana Koehn
    el moon palace resort a sido el mejor hotel que e visitado en toda mi vida las habitaciones increibles los niños se divierten hay restaurantes de muchos tipos de carne marisco japones tambien hay un bufe de 3 metros y todo es incluido
  • N
    Nilza Rojas
    Muy lindo
  • A
    Aldo Esparza
    Excelente servicio
  • J
    Jorge Flores Rosas
    Estuvo muy entretenida la noche de feria con excelentes bebidas y comida con una buena música y gran hambiente y el servicio bastante bien
  • J
    Jacobo Zepeda
    De los mejores
  • M
    Mauricio Garduño Ortega
    Perfecto todo !
  • R
    Ruben Cauich Kuk
    Es un hermoso lugar
  • A
    Adan Garcia
    Una experiencia muy agradable, muy cómodo y limpio, excelente servicio, felicidades!
  • D
    Diana Carolina Gorocica Pastrana
    Esta excelente el hotel, una Grand experiencia para mi esposo y para mi!!
  • E
    Edgar Madrigal
    Excelentes instalaciones
  • G
    Gerardo Moreno
    Un lugar muyv agradable
  • L
    luis alberto paredes bernabe
    El servicio es muy bueno, el hotel es algo privado y da esa comodidad ya que esta fuera de la ciudad de cancun. La comida excelente y personal igual
  • D
    Daniel Balto
    Excelente servicio, ambiente cálido de clase mundial.
  • F
    fredy Acevedo villa
    Espectacular hotel a 15 kilómetros de la zona Hotelera en Cancún, de resaltar su tamaño, el todo incluido y los más de 15 restaurantes y muchos snacks para escoger durante toda su estadía, gran atención de sus empleados en bares, restaurantes y demás, el simulador de surf, espectacular
  • A
    Alejandro Cervantes Perez
    Un lugar de ensueño hermoso, lujoso, lo mejor la comida y la atención muy amable, además de bastante y variado entretenimiento, super recomendable.
  • L
    Leo dan Lopez garcia
    Es d lo mejor d cancun
  • D
    Darwin Cervantes
    Super excelente complejo!
  • T
    Teofilo Abadi
    Lugar precioso. Molesta la desesperación por sacarte dinero. No cumplen cabalmente las condiciones contractuales
  • X
    xchel guillermo
    El servicio es increible y las instalaciones son de primera, hay muchas cosas para hacer en la propiedad, espectaculos, discoteca, tiendas, muchos restaurantes, flowrider, etc.
  • J
    Jorge Ramirez Pech
    Primera vez que voy a un concierto, aunque el estacionamiento es suficiente y bién, deben guiar o mostrar cómo llegar al lugar, están grande que uno se pierde, pero todo lo demás bien y excelente
  • M
    Myriam Santos
    Es un Resort muy elegante, comida deliciosa, pero muy lejos de la ciudad y de la zona hotelera. El transporte para salir es muy costoso
  • R
    Richy contreras
    quieres dar la mejor experiencia a tu pareja o esa luna de miel sea única este lugar es ideal lo tiene todo y créeme cuando digo que lo tiene TODO
  • C
    Cesar Alcaraz
    Excelente servicio, muy buenas instalaciones, comida rica , albercas grandes
  • K
    Kevin E.
    Un hotel bastante recomendable y cómodo, con staff capacitado y amable.
  • A
    Alejandro Gonzalez
    Un lugar magico muy buen ambiente y excelente servicio, instalaciones comodas en la playa.
  • J
    Jose Ortiz
    Excelente servicio
  • D
    Dpto. Comercial Imampar
    Hermoso hotel, deliciosas comidas y tragos, personal amable, pendientes de ti en todo momento. Instalaciones impecables, todo el dia pendientes de cada pinturita, de cada detalle, limpieza impecable. Desde que llegas te sientas como una reina, al final ya no quieres volver. Totalmente recomendable.
  • E
    Eduardo Angeles
    Exelente lugar!
  • J
    j alberto hernandez pelaiz
    Excelente lugar
  • E
    Eduardo Torres
    Excelente lugar
  • E
    Efrain Sandoval
    Excelente servicio y atención del personal, así como sus instalaciones y amenidades
  • Y
    Yessica Caamal
    Todo excelente
  • A
    Albin Olmos
    Muy buen servicio
  • C
    Charo Marquez
    Magnífico
  • I
    Irene Montoya
    Maravilloso
  • J
    Juan Carlos Calix
    Exelente
  • C
    claudio emmanuel Perez olazaran
    Es el mejor hotel donde me e hospedado,las atenciones son exelentes,la comida deliciosa,los shows nocturnos son espectaculares,muy cool.
  • R
    Romina Marh
    Excelente Hotel, Gran Turismo. Puedes visitar sin costo sus otras propiedades
  • A
    Avelar Gonzales
    Excelente para pasar días divertidos con la familia
  • A
    Angel Petrikowski
    Excelente lugar para descanso..buen trato
  • X
    XCA Tours & Transfers Transfers USA
    Cuenta con ampleas áreas verdes el lugar muy tranquilo para relajarse y disfrutar de un buen día en la playa
  • L
    Luis Duarte
    El lugar es impresionante, el aroma al entrar ea una grata experiencia, misma que se desvanece con el Buffet, la comida no es muy buena. La atención de pocos meseros es agradable.
  • D
    Diego Trinado
    Excelente lugar para realizar eventos profesionales
  • K
    Kike Carballito
    Exelente
  • O
    Osqui Bahena
    Exelente servicio y comodidad
  • Y
    Yeik MORALES
    Muy hermoso el hotel la hospitalidad de lo mejor
  • C
    Carlos Manuel Be Tuz
    Es un lugar muy hermoso con entretenimiento de día y noche
  • S
    Sandy Copete
    Fui al concierto de the cranberries y todo muy bien, buen servicio y muy buen espectáculo
  • J
    John Jairo Hernandez
    Excelente
  • L
    Lic. Luis Alfonso Dominguez
    El hotel es maravilloso y tiene un gran terreno que se disfruta en los carritos de golf o en bicicletas.
  • J
    Jorge Rojo
    Muy buebo
  • O
    Oscar De La O
    Me encanta asistir en familia a este hotel pues las actividades y variedades que tiene en ningún otro hotel las puedes encontrar.
  • F
    felipe soza
    Simplemente fantástico
  • W
    W Bermudez
    Variedad de alimentos. Amabilidad de colaboradores. Opciones de entretenimiento
  • U
    Uriel Loria
    Un lugar genial para estar un fin de semana y gosar de eventos exclusivos
  • J
    Javier Carballo
    El evento fue muy bueno. Excelente organización.
  • D
    Daniel Escobedo
    Excelente lugar para vacacionar y pasarla muy bien
  • S
    Santiago Cantón
    Excelente
  • C
    Cesar David Felix Cardenas
    Excelente lugar para vacacionar o convenciones, magnífico hotel!!!
  • S
    Santiago Silverio García
    Muy Buena Estancia la que tuve aquí
  • M
    Manuel Dobarro
    Todo lo que se requiere en un solo lugar y con el mejor gusto
  • A
    Angel Torres
    Excelente lugar todo incluido. Algo lejos de la zona de antros.
  • D
    Daniel Velasco
    La arena moon palace está increible, grandes y muy buenas instalaciones!!!
  • X
    XxWAFFELxX1
    Buen hotel y comida
  • I
    Ismael López
    Hotel premium con todos los servicios imaginables incluídos. Súper equipo de atención a grupos. Instalaciones paradisíacas.
  • A
    Andiber Chan
    Es mi lugar favorito
  • G
    Giovanni Francisco Gómez Vielman
    Buenisimo
  • S
    Santiago López
    Lujoso, moderno, bonito, excelente para unas vacaciones familiares
  • I
    Ivan Ordoñez
    Acudí a un evento el fin de semana. El servicio es muy bueno. El lugar es muy amplio, desde las habitaciones hasta los salones de conferencias. El aire acondicionado es excelente en todo el lugar y siempre puedes dar una buena caminata
  • C
    Cristian Mera
    Todo excelente
  • M
    Maria Veronica Bartolo
    Súper hotel no necesitas nada más hay restaurantes para todos los gustos ,albercas las habitaciones muy confortables ideal para toda la familia y a quien quiera parar una vacaciones extraordinaria
  • C
    Cynthia Arias
    Fantástico
  • M
    Megan Martinez Zugasti
    Simplemente genial!!!
  • G
    Gabriel Gasca
    Buen servicio en todas las áreas en general,buen servicio de habitación y excelente comida
  • J
    Jonathan lopez cauich
    Esta bien genial.
  • J
    Jose Luis Rojas Sanchez
    Lamentablemente proporcionan un mejor servício a los extranjeros
  • A
    Alejandro sandoval
    Muy bueno
  • A
    Ana Gomez
    Increíble!
  • B
    BEN Espinoza
    Genial hotel. Toda la gente que en el trabaja es súper amable. 100% recomendado para luna de miel, o la familia
  • R
    RENE ALVARADO PEREZ
    Excelente servicio
  • P
    Pedro Bejarano
    El servicio es genial.
  • B
    Blanca stephani e Belén Aguilar burguete
    Me encanto todo....
  • D
    Daniel Saucedo
    Hermoso y excelente atención.
  • C
    Carlos Mendoza Alvarez
    Un lugar increíble para vacacional
  • M
    Myrna Bejar
    Hermosa playas de Cancun paraiso
  • F
    Fernando Rangel
    aunque fue day pass,fue maravillosa la estancia,muy buen servicio,la comida deliciosa y solo puedo decir que me encantaria vivir ahi
  • G
    Giovanni Medrano
    El mejor hotel al que e ido ! Grande , lujoso , todo incluido Excelente servicio , muy limpio y hermosas vistas
  • E
    Elian Canto Cetina
    Muy buen servicio
  • E
    efrain marcos
    Bonito y renovado lo único malo es que es muy grande y hay que esperar mucho tiempo para transportarse de lobby a lobby
  • C
    Carlos Peet
    Elegante y amplio.
  • L
    Laura Arciniega
    Es.un lugar espectacular!!!!
  • N
    Nancy Falcon
    Excelente
  • A
    Ayn CourtS
    Una experiencia única
  • C
    Clara Aurora Padilla
    Muy tranquilo
  • N
    Nabor Cruz
    Excelente servicio
  • H
    Hanako Shizen
    Asisti a un concierto en la arena Moon palace, sin duda me encanto <3
  • W
    Wendy RL
    Me gustó, sólo es que es un hotel inmediatamente grande y te pierdes muy fácilmente pues todos los edificios se parecen
  • C
    Cristian Juan
    Un lugar muy hermosa y limpio para vacacionar
  • D
    D4nB0rSw3pt26 xd
    Asombrozo hotel la sala de convenciones es enorme esta genial todo muy lujoso y a 10 minutos de aeropuerto muy accesible ame este hotel demaciado recomendable
  • M
    mitsu guerrero
    El mejor lugar para hospedarse en cancun!!!
  • Y
    yael hernandez
    Excelente lugar para visitar y buen ambiente de trabajo
  • N
    Namjo 1
    Excelente lugar
  • E
    Erika Peralta
    Excelente hotel dividido en 3 yo me hospede en sunrise puedes ir a comer al los restaurantes de nizuc y moon caminando , en bicicleta o el autobus que es de lobby a lobby , play room para niños bastante grande con minicine y en el area del del lobby video juegos magnifico albecas grandes
  • M
    Miguel angel Rodriguez guerrero
    Excelente lugar
  • Z
    Zachary Simonsen
    Esta bien
  • T
    Tomas Herrera Jaime
    Excelente lugar
  • P
    Pablo Gomez Estrategia Digital
    Maravilloso lugar
  • J
    Jesus Homs
    Excelentes instalaciones, kidzania excelente evento, muy bien desarrollado la atención de los muchachos de verdad que muy buena a excepción de una muchacha grosera que hizo llorar a Mi hija pero de ahí en fuera todos Super amables
  • R
    Ricardo Moreno
    Es un gran hotel, la comida y el trato es maravilloso
  • D
    David Brenes
    Servicio de excelencia y esmero en la atención a clientes y proveedores. Gran cuidado en desarrollar y mejorar el talento de sus colaboradores.
  • R
    rocio arceo diaz
    La atención de primera. El único detalle fue que extravie un abrigo y nadie lo devolvió fue en un restaurate todo lo demás de lujo
  • A
    ANGEL GUZMAN VILLEDA
    Excelente!!
  • L
    Liliana Jiménez
    Maravilloso!!
  • W
    Walter Cahun
    Todo Excelente!!
  • J
    Jorge Bozada
    Habitaciones muy comodas con jacuzzy y excelente servicio en restaurantes... El oriental es el mejor... El area de alberca muy limpia y las meseras muy serviciales... Cuentan con una alberca de surf muy divertida y un minigolf.. La verdad la pase increible... Lo recomiendo para un day pass y es un yodo incluido muy completo
  • R
    Rodrigo Perezalonso
    Hotel demasiado grande. Pedir cualquier cosa es todo un proceso burocrático y como es All Inclusive la gente que brinda servicios no tiene el incentivo para hacer las cosas bien. El hotel es enorme y las distancias por ende muy largas. Si se te olvidó algo en el cuarto olvídalo. Bastante mala administración (me deben un reembolso y dos semanas después no me lo han depositado), recepción (cuando llegamos había una fila larga y la gente de la recepción estaban en plática de amigos entre ellos sin atender a los huéspedes).
  • J
    Javier Barbosa
    Excelente
  • C
    Carlos Azcuaga
    Playas limpias y atención personalizada
  • G
    G ANDABLO
    Increíble!!
  • L
    Luis Fuentes
    Está super el servicio y lugar.
  • D
    david gallardo
    excelente servicio
  • P
    Pepito Ruiz
    Es un hotel de lujo que cuenta con unas instalaciones y servicios exelentes, así como de actividades recreativas como liberación de tortugas marinas las cuales son dirigidas por personal capacitado profecionalmente.
  • J
    Jaziz Juárez
    Una experiencia excepciónal!!! Toda la gente muy amable y servicial, todos los servicios de lujo, me enamoré de este lugar
  • D
    David Tejero
    Hermoso hotel y servicio excelente, un bonito lugar para vacacionar
  • C
    Carlos Ramos
    Excelente hotel. Las habitaciones, restaurantes, alberca, bar y el servicio de todo el personal muy bueno.
  • J
    Jonathan Castillo
    Muy buen servicio por parte de los botones. El hotel es enorme.
  • K
    Key González
    El mejor servicio, todo cerca y eventos nocturnos
  • P
    Pablo Diez
    Excelente lugar. El mejor hotel de Cancún excepto la playa es bastante fea
  • P
    Paola Aleman
    Super recomendado, muy buen hotel servicio al 100, excelente comida, hermosas y limpias instalaciones, Excelente si buscan calidad esta es la opción, cuartos super amplios todo excelente.
  • G
    guicho córner
    Es un lugar excelente para vacacionar
  • G
    Guillermo Guzman
    Muy bueno
  • E
    Enrique Borjas Villalobos
    Un excelente hotel con el plan todo incluido
  • M
    Maria Antonia San Martin Bautista
    es un hermoso hotel...
  • G
    Gustavo Pool Bazan
    Él moon palace cuanto con unas magníficas instalaciones, todo muy amplio y en orden con personal capacitado.
  • M
    manuel ramirez
    increibles campos . buena variedad de escenarios y la atencion muy buena.
  • O
    Oscar AlexDelarge
    Excelente lugar
  • J
    Jorge Antonio Alvarez
    Estupendo hotel, la atención es de primera, el personal muy amable y atento, la comida también es excelente, el hotel es muy grande, no necesitas salir
  • R
    Raul Rosales
    Perfecto para pasar un buen rato en familia y en compañia de los amigos, un hotel especializado para cada tipo de personas, calidad en el servicio de alimentos, de limpieza e incluso de transporte, recomendado al 100%, habitacion confortable para descansar de un dia largo de actividades, espectaculos en las noches todos los dias
  • O
    Oscar Aaron Gutierrez Barona
    Exelente lugar recomendaciones amplías
  • O
    oscar eduardo
    Es un lugar de super lujo, no puedo creer el nivel de lujo
  • R
    Rudy Chavez
    Demora en entregar habitaciones.
  • O
    Omar Huang Escobar Franco
    Un hotel grande con variedad de atracciones, espacios, buena atención al consumidor.. Muy insistentes en el tiempo compartido
  • B
    beker alvaperez
    Bien
  • I
    Ivan Martinez
    De los mejores hoteles que he visitado. Es un hotel hermoso y su servicio es increíble
  • S
    Sandra Perez
    Agradable
  • M
    Mª Francisca Silva
    Espectacular
  • C
    Christian Lopez Mora
    Excelente
  • E
    Eduardo Sanchez
    Excelente lugar..con su servicio All Inclusive todo el lugar es de una calidad superior...
  • J
    Jesus Livio Jimenez Santos
    Mucha preferencia por los extranjeros
  • R
    Rolando Garcia
    Muy bonito y buena atención!
  • E
    Eduardo Salas Pérez
    Lujo, buen servicio y una propiedad muy grande complementada con un Expo - Center de primer nivel hacen que este lugar sea mágico para grupos o individuales
  • M
    María del Carmen Vizcaíno Sánchez
    Tiene todo para vacacionar con toda la familia o amigos!!
  • M
    Manuel Martinez
    Me parece una muy buena zona para vacacionar y para disfrutar de los servicios que ofrece el hotel
  • Z
    Zury Morales
    Una súper experiencia inolvidable
  • J
    José Luis Flores
    El mejor servicio que he recibido en un hotel
  • V
    victor miranda
    Excelente día
  • G
    guido pinares
    Un gran Resort
  • E
    Ernesto Ibarra
    Muy lujoso y con un excelente servicio y amabilidad
  • I
    Ivii Mon
    Lindo campo de golf!
  • P
    Pedro marquez
    Excelente !!!
  • P
    Pablo DA
    Excelente atención e instalaciones
  • J
    JBL
    Me encanta la cadena y sobre todo Moon Palace, desde hace más de 10 años los visito recién remodelaron habitaciones, restaurantes, lobby y estancias principales del resort. Restaurante Bugambilias ha bajado mucho si calidad y variedad en alimentos, en cambio La Góndola, actualizó su carta y les quedó excelente. En su departamento de Vacation Planer su ejecutivo Lucía, desanima al más optimista, pésimo servicio, la cuestión de los créditos, para un turista nacional no es tan conveniente por el tipo de cambio, ya que están tasados en dólares los costos.
  • J
    Juan Pablo Plummer
    Fui a un evento y la verdad estuvo muy agradable la temperatura, todo limpio, ordenado y muy bonito en general :)
  • A
    alfredo macias
    A mi gusto el mejor hotel de Cancun y Riviera maya, la locación magnífica los servicios que ofrece como restaurantes, áreas comunes, eventos en su arens extraordinario hotel!!
  • L
    Lucio Mar Luna
    EXCELENTE HOTEL PARA EVENTOS Y CONVENCIONES
  • J
    Jhonny Gump
    Cercania al airopuerto , servicio de calidad y las habitaciones un poco pequeñas para el precio
  • O
    Orlando Pardave
    The personal in the hotel was not nice at all, so rude besides we had our money stold inside our room and it seems the security personal is involucrated. Terrible el trato por parte de la mayor parte del personal, NOS ROBARON TODO NUESTRO DINERO EN LA HABITACIÓN, parece que estuvieran organizados para esta actividad ilícita
  • A
    Armando Sánchez
    El mejor hotel todo incluido de México un placer el estar ahí y poder recibir el mejor trato, te sientes mejor que en casa.
  • L
    Laura RS
    Buen lugar
  • V
    Victor Manuel Vilarreal Torcuato
    Un gran lugar
  • L
    Luis Hernandez
    Excelente hotel
  • D
    Dina Gutierrez
    Excelente
  • N
    Nicolas Bortolotti
    Un opción con todo el glamour que se puede encontrar en Cancún. El transporte hasta el lugar es para evaluar pero el resto muy bueno!
  • M
    Marcos Arroyo Gonzalez
    La atención es muy buena y tiene buenos lugares
  • E
    Emiliano Mayo
    Todo fue genial
  • I
    Israel Caamal
    Excelente
  • S
    Salvador Espinosa
    Relajante
  • E
    En las manos del Alfarero
    El mejor resort de Riviera Maya, sin lugar a dudas la mejor opción
  • J
    Julio Ruiz B
    Es maravilloso un paraíso en el mar caribe
  • J
    Juana Loyo Martinez
    Todo está hermoso por su colores
  • B
    BOLSAS Y PLÁSTICOS JANPAX
    Vacaciones maravillosas!!!
  • C
    Carlocho
    Espectacular. Grande y cómodo, cerca del aeropuerto. La comida es un área de mejora.
  • R
    Rodrigo Moreno
    Uno de los mejores hoteles de la zona, es inmenso y hay que caminar bastante pero fuera de eso tiene muchas actividades para entretenerse así como gran variedad en restaurantes para comer rico.
  • L
    Leonardo Josr Riart Martinez
    Excelente lugar para poder vacacional a gusto con tu familia!
  • A
    Arturo Garcia
    Hermoso lugar y la atención es excelente!
  • D
    Denny Ruth Escolero
    Precioso!!!
  • C
    Carmen Garcés
    Marivilloso e inolvidable
  • J
    Juan Carlos Rayon R
    Muy bien todo
  • C
    Claudia Gual
    No tienen playa cuidada
  • R
    RICARDO GARZA
    Bonito limpio y buena atencion
  • H
    Hugo Man
    Acudí al evento y de kidzania go y la atención para darnos las instrucciones fue adecuada y el personal amable
  • G
    Gen X
    COP13, interesante evento
  • N
    Neftalí Héctor Gómez Gil Guzmán
    Hotel muy exclusivo y caro en Cancún
  • M
    Maria Elena Garcia Arce
    Porque es un maravilloso lugar para descansar, por todos los servicios que tiene, y la atencion de todo su personal...
  • O
    Oscar Soler
    Muy buen servicio
  • A
    Adrian Hernandez
    Excelente lugar
  • C
    Carlos Moo
    Increíble todo el personal muy amable excelente
  • T
    Tomás Castro
    Cerca del aeropuerto buen servicio y muchas actividades
  • Z
    Zeltzin Rodriguez
    Excelente lugar para descansar. La calidad es buenísima y encuentras todo lo necesario para pasarla bien.
  • G
    Gerardo Gonzalez
    Es un complejo hotelero muy grande
  • J
    Juan Tenorio Correa
    Todo perfecto solo con el motivo que esta muy lejos de tiendas y demás.
  • F
    Fabian Caballero
    Mucha variedad de comidas y bebidas, todo esta delicioso y el hotel es muy lujoso, las albercas cuentan con varias actividades y mucho espacio.
  • A
    Alvis Bastidas
    es tu pendo ya yo fui para aya
  • M
    Marco Vinicio Saborio
    Extraordinario lugar, todo lujo
  • E
    Elpro777nofeik Papuh
    Simplemente perfecto uno de los mejores hoteles que he visitado se nota que es de 4 diamantes sobre todo los empleados muy amables y serviciales
  • A
    Alfonso Perez
    Excelente hotel
  • J
    jema sfi
    Muy tranquilo y con gran paz
  • J
    Jorge Garcia Morales
    Hermoso lugar
  • S
    Sergio Antonio Cervera Loeza
    Excelente hotel, restaurantes y centro de convenciones
  • E
    Edurne Terrones
    Tiene detalles de servicio hacia los clientes, instalaciones de calisad. Una recomendación sería nos que los controles de entrada fueran mucho mas automatizados.
  • J
    Jalil Rashid
    Esta bien el hotel. El personal muy atento
  • E
    erick meza
    Experiencia inolvidable
  • L
    Leandro Martinez A
    Excelente lugar para vacacional en familia.
  • S
    Sergio Pérez Otamendi
    Muy buenas instalaciones, excelente servicio, así como una muy buena localización, altamente recomendable
  • A
    angel miguel
    Buena atención , pero demasiada gente, solo para spring breakers
  • L
    Luis Demetrio Perez
    Excelentes instalaciones y muy buen servicio, la comida riquísima.
  • M
    Marcos Silva
    Simplemente lo mejor de los mejor !!! En instalaciones , playas, albercas, comida exquisita y talento para saber consentir el más exigente paladar . Doblemente el mejor .
  • Z
    Zein Huerta
    Uno de los mejores Resort todo incluído, bastante grande, de lujo, limpio y muy agradable.
  • Y
    Yuliii Garcia
    Todo Excelente el trato inigualable
  • U
    Uriel Perez Torres
    El ambiente es muy bueno
  • C
    Christian Ravichagua Inga
    Excelente Resort Caribeño, el ambiente es inmenso y tiene unas hermosas instalaciones
  • C
    cesarin hv
    Muy bien todo el hotel excelente
  • E
    Ernesto Yunez
    Excelente lugar
  • A
    Alejandro Reyes
    Esta bien chingon
  • U
    Un usuario de Google
    Bien
  • M
    Miguel Aguilar
    Excelente lugar y servicio
  • F
    Francisco Yanez
    Excelente servicio
  • M
    Manuel Lopez
    Es un hotel completamente hermoso, con unos servicios premiun,todos te ayudan sin pensarlo y el servicio es de primera
  • A
    alan martinez
    En el evento hubo muy buen servicio de recepción , fácil acceso y sin tanta perdida
  • O
    Omarcin Gonzalez
    Todo muy bien, siempre son bien amables
  • J
    Jorge Luis Angulo Chable
    Muy bonito
  • L
    Luiz Mendoza
    El mejor lugar, la mejor atencion. 100% recomendable, sin duda regreso
  • C
    Carlos Gomez
    Excelente atención
  • A
    Anuar Arias
    El servicio es excelente, super limpio, diversión garantizada.
  • G
    Gabriel Ochoa
    Excelente complejo vale cada peso
  • J
    Jorge Medina
    El mejor hotel en el que eh estado y el servicios todo incluido el mejor
  • I
    Israel harry
    Un excelente servicio personal muy amable y tiene unas excelente instalación
  • J
    Juan Carlos Rivera Gómez
    Un paraíso tropical
  • M
    miguel delgado delgado diana
    Definitivamente. Algo que vale la pena
  • E
    Enrique yañez
    Un lugar espectacular para vacacionar
  • J
    Jimmy García
    Un hotel excelente para pasar las vacaciones o asistir a un evento profesional
  • A
    Antonio Acevedo
    Espectacular lugar!! Buenas vacaciones.
  • D
    Diego Gtz
    Es un hotel bueno, las instalaciones y amenidades son buenas tambien. He vistado este hotel una vez al año durante los 3 últimos años y he de decir que la calidad de los alimentos así como el mantenimiento de las instalaciones ha decaído. Sinceramente de 3 años a la fecha ha perdido su encanto. No vale su precio por noche a menos de conseguir una buena promoción.
  • S
    Santiago Alonzo Ibarrola
    Sin duda uno de los mejores hoteles donde me he hospedado, es gigantesco, las albercas excelentes y su centro de convenciones es impresionante, el personal siempre muy amable a pesar de que estaba abarrotado y las bebidas de muy buena calidad, algo negativo es el tiempo que tardan en pasar los camiones que te transportan entre los distintos lobbys, creo que deberían pasar con más frecuencia.
  • A
    Adolfo Canto Cetina
    Fui para un show y estuvo muy bien el servicio.
  • B
    Brian Gonzalez
    Necesita mejorar
  • S
    santiago acuña diaz
    espectacular, pasamos una semana aquí y ninguna queja, el personal muy atento, la comida exquisita, muy tranquilo y relajante.
  • S
    shava rodriguez
    Muy bonito todo incluido
  • D
    Dissrune Neos
    Excelente
  • S
    slash 1155
    Muy buen servicio y de lujo la estadia
  • V
    Veva Raigosa
    Excelente
  • A
    Alberto Augusto Manzanilla Hernández
    Para el precio del lugar la comida ers mediocre y un ambiente lleno de borrachos
  • A
    Alex Parra
    De lujo el hotel
  • R
    ROBERTO HERRERA ORTIZ
    Hermoso lugar
  • D
    Dr Jose Gpe Rodriguez
    Los días de relax mas tranquilos que recuerdo , un excelente servicio....
  • J
    JessicaAdelein
    El hotel está de lujo y el servicio es de primera.
  • J
    Javier Sosa
    Un hermoso e increible hotel
  • J
    Jaime Rodriguez Garcia
    Los recepcionistas no son los más atentos
  • L
    Luis Barrera Jimenez
    Excelente hotel
  • A
    Agus tin
    Es un lugar amplio con muchos distintos restaurantes
  • M
    MIGUEL HERNANDEZ
    Súper!!!
  • A
    Alejandro Zanello
    Excelente lugar, ambiente y servicio, para en lo laboral como en lo personal, el mejor lugar para estar
  • A
    Andre Guzman
    Perfecro pero el servicio a cuarto le falta variedad
  • C
    Charles Morton
    Un gran hotel con una magnífica atención
  • A
    Alexis Lesama Viruel
    Todo muy bien
  • G
    Gerardo Bustelo
    Hermoso lugar de primera categoría.
  • C
    Chaka Virgo
    Espectacular
  • E
    Emmanuel González Pacheco Aguirre
    Excelente servicio, toda la gente muy atenta y dispuesta a ayudarte en lo que necesites
  • E
    Eduardo Alcantara
    Un buen hotel con una infraestructura impresionante.
  • E
    Eugenia Olan
    Excelente concierto de cranberries
  • A
    Alexander T
    Muy bien.
  • L
    Luzma Mendez
    De las mejores vacaciones, lo mejor en servicio intalaciones y benficios
  • N
    Naye Pulido
    MI EXPERIENCIA FUE DE TERROR! LAS PEORES VACACIONES DE MI VIDA, PRIMERO LLEGAMOS Y UN PESIMO SERVICIO, LA HABITACION QUE ME ASIGNARON EL BAÑO TENIA RESIDUOS DE POPO Y PIPI, EN EL PASILLO UNA CUCARACHA, TE VENDEN TOURS Y NO TE DEJAN COMER EN EL LUGAR DEL PASEO POR EL TIEMPO, Y REGRESAS Y EN EL HOTEL NO TE DAN DE COMER PORQUE NO SIRVEN DE 4 A 6. Y DE LA PLAYA NI HABLAR UNA COSA HORRENDA Y APESTOSA.... AH Y DEL PERSONAL DE RELACIONES PUBLICAS TE TRATAN COMO LIMOSNEROS Y NO SE VALE PORQUE TU PAGAS EL TODO INCLUIDO Y BIEN CARO QUE ESTA PARA LA CALIDAD DEL SERVICIO Y DE LA PLAYA...... JAMAS EN MI VIDA REGRESARE AL MOON PALACE Y TAMBIEN LES RECOMIENDO A MIS FAMILIARES Y AMIGOS QUE NI SE LES OCURRA VISITAR ESA CADENA!
  • A
    Adrian Hinojos
    Hay que hacer colas para todo en temporada vacacional. Es muy tedioso y tardado el check inn y check out el todo incluido no es de 5 estrellas ya que no hay bebidas premium. Fue muy caro para el servicio, atencion, instalaciones y comidad recibidas. No regresare
  • R
    Ricardo Flores
    Una maravilla de hotel, la atención inmejorable del staff, altamente recomendable
  • J
    Jorge Pérez
    Excente lugar para disfrutar las vacaciones con tus seres queridos
  • R
    roy ayala
    Genial
  • D
    Daniel Colato
    Excelente
  • C
    Cesar Vera
    Excelente hotel! No elegiría otro más!
  • E
    eduardo estrada
    Los snack son muy caros
  • A
    Alicia Vilaseca
    limpieza servicio atencion vistas
  • J
    Jorge Gonza
    Me gusto mucho.
  • L
    luis loredo
    Las instalaciones geniales. La playa no tanto, esta un poco turbia.
  • A
    Ana Castillo Santos
    Hermoso Hotel
  • S
    Serge Jasso
    El servicio y la atención son de primera. Las instalaciones son de lujo vale cada peso pagado.
  • C
    Carlos Eduardo Jordán Arballo
    Servicio deficiente. Poco personal a mi parecer o preferencia por la gente extranjera
  • L
    luis garnica fuentes
    Precioso lugar
  • G
    Gabriel Regalado
    Excelente lugar para pasarla bien en cualquier ambiente, un evento social, vacaciones, conferencias, etc.
  • L
    Luis Lemus
    El mejor
  • H
    Héctor Beristain
    El mejor lugar, a sólo 5 minutos del aeropuerto internacional de cancun.
  • R
    Ricardo Alberto Rodriguez Herrera
    De lujo
  • U
    Uriel Ariad
    Espectacular! El personal es número uno.
  • J
    Juan Julias Bascoy
    Maravilloso lugar....fantástico y espectacular hotel y gran servicio. ....volveremos.
  • G
    Genaro Sanchez Merlin
    Exelente
  • J
    Javier Cornejo
    Super atención!!
  • R
    Roman Vazquez
    Buen lugar, pero mucha gente en el evento
  • A
    Andrés Aguilar
    Muy bien
  • P
    Percy Bloomfield
    Excelente lugar para vacaciones y eventos de clase
  • C
    citlalli rocha
    Que bonito estoy aqui pero ya regreso a toluca esta bonito
  • V
    Victor Huerta
    Excelente servicio, un lugar de descanso inimaginable.
  • R
    romagnoli17
    Es un hotel de lujo, demasiado grande y con el mejor personal de la zona.
  • F
    Francisco Leon Morales
    All inclusive es la mejor opción!!
  • E
    eduardo agustin
    Excelente
  • R
    Roberto Rodriguez
    Servicio de primera, excelente lugar
  • M
    Marco Antonio Cazares
    Sensacional en los alimentos!!
  • H
    Hanna Campos
    Hermoso Hotel
  • R
    Ricardo Rodriguez
    Excelente
  • A
    Abel Gonzalez
    Inmenso!!
  • A
    Alex Bacmeister
    Increíble hotel, tiene de todo para todos, todo incluido inmejorable en cuanto a calidad y opciones.
  • O
    Oscar Gomez
    La verdad muy buen hotel, el servicio y las instalaciones excelentes
  • G
    Guillermo Noble
    Buen servicio y muy buena calidad de hotel
  • F
    Fando Stroke
    De lujo las nuevas habitaciones e instalaciones.
  • L
    Lalo Aguilar
    Excelente comida y muchas opciones nocturnas sin salir del hotel.
  • L
    Lucho Buono
    Gran hotel con increíble variedad de actividades. El único problema es que carece de una playa bella en el mismo hotel. Ya que sé encuentra lleno de algas allí el mar. Sin embargo posee gran cantidad de piletas muy grandes.
  • O
    Oscar Ceron
    Excelente
  • P
    Pancho Mtz
    Excelente
  • C
    Charly Robledo
    Fui a pasar el 24 de dic con mi familia. Me toco quedarme en la sección Nizuc. Las instalaciones son excelentes. Las habitaciones son enormes. La comida muy buena. Es un todo incluido así que adentro del hotel no se gasta un solo peso. También, puedes moverte entre los diferentes hoteles de la cadena Palace para usar las instalaciones y comer, y todo eso va incluido. Hay en Cozumel, playa del Carmen y Cancun, y puedes ir a cualquiera de estos si te encuentras cerca aunque no estés hospedado en ellos. Como se imaginarán, el costo por noche es muy muy muy muuuuuy alto. Así que deben decidir si lo que quieren es ir a Cancun a relajarse, para lo cual este hotel es excelente, o si van a turistear y a andar de pata de perro, y en ese caso no conviene pagar un hotel tan caro.
  • O
    Omar Iván Mancilla Ibarria
    Excelente
  • R
    Raul Valdez
    De lujo, descansaras
  • I
    Iván Nogales
    Es un lugar muy bonito
  • S
    Sergio Gutiérrez
    Servicio de excelencia!
  • P
    Patricio Rojas
    Elegante, excelentes instalaciones y atención
  • I
    Isai Sanchez Rocha
    Excelentes instalaciones, atención y servicio
  • H
    Hector Gordillo
    Te atienden de maravilla,la comida muy buena
  • A
    addid lopez
    Muy bueno recomendable
  • E
    erik padron
    Muy buen servicio, atentos y amables.
  • B
    brandon may
    Me encanta el hotel, lo recomiendo, todos son buena persona
  • G
    Gabriel Trava
    Excelente hotel para relajarse
  • A
    Albino Nonato
    Es un hotel maravilloso, muy completo ami que me gusta caminar por la mañana y noche en la playa tiene una vista hermosa,el andar en bicicleta y recorrer sus jardines y entrar ala reserva ecologica y encontrarte con tejones-mapaches -venados una gran variedad de aves , su campo de golf es enorme y bonito,el entrar al spa muy limpio unos baños de vapor y masaje q te purifica tu cuerpo. sus restaurantes muy elegantes y muy buena comida, sus habitaciones amplias y muy limpias para un buen descanso,el area de juegos para los niños muy completo . sin lugar a duda es una buena eleccion el hospadarme en este hotel.
  • J
    Jacqueline Ojeda
    Excelente
  • A
    ALEX LOZANO
    De las mejores instalaciones, solo un pequeño detalle la playa no tiene el color turquesa
  • L
    Luis Humberto Valles Ibarra
    Excelente estancia, servicio de primera
  • I
    Iliana Ibanez
    Un hotel maravilloso excelentes instalaciones . lo mejor
  • W
    William Martin
    Excelente
  • N
    Nacho González Vázquez
    es un fraude me engañaron con unas promociones y contrato membrecía el cual no me da ningún beneficio fui timado por el personal de ventas
  • E
    Eduardo Pina
    Excelente
  • E
    Edith Acosta
    Hola
  • A
    Arq. Gabriel Murillo
    Muy bonito y suaves jardines
  • I
    Ignacio Martinez
    Excelente servicio, instalaciones de primera, y personal muy atento
  • A
    Aldana Bordon
    Un lugar maravilloso
  • A
    Angel Carrillo
    Es un lugar excelente, fino y paradisíaco inmejorable
  • O
    Oscar Dragan
    Lugar para pasarla excelente
  • V
    virginia hermosillo
    Ubicarse en este hotel es muy complejo, muy confuso
  • I
    Ivan Californias
    El lugar está increíble y la gente es muy servicial y amable
  • R
    Ramona Chavez
    Esta muy lindo además es el único hotel en Cancun que tiene todo incluido. La verdad todos los hoteles de su cadena son los mas grandes y lindos de Cancun y del mundo. Por ejemplo el Beach Palace y El Lee Black están hermosos el beach tiene una playa tan linda. En fin lo recomiendo es una experiencia muy bonita
  • S
    Sebastian Giles
    Los precios son muy altos y no hay nada cerca
  • S
    Sergio Flores
    Muy a gusto el ligar
  • R
    Renato ravelo rodríguez
    Excelente!
  • S
    Servicios MK
    Es un bonito hotel, sin embargo no regresaría, por dos importantes razones, 1.- carece de playa como la que uno espera ver en cancún, pues la playa de hotel es oscura, llena de algas y y con mal olor por la acumulación de algas que se pudren en la orilla; y 2.- a pesar de tener 8 restaurantes aprox., estos son notoriamente insuficientes para abastecer la capacidad de huéspedes del hotel, debes esperar un promedio de una hora y media para que te den mesa en cualquiera de los restaurantes, solo en dos puedes reservar pero es con 4 días de anticipación. yo fui en el mes de julio de 2014.
  • S
    Susy Hernandez
    De los mejores en Cancún, plan todo incluido.
  • F
    Fernanda Buenrostro
    Pésimo servicio, mal trato de parte del personal y además de todo, entraron a mi habitación y se robaron más de 50 mil pesos.
  • B
    Benito Ruiz
    Realmente el problema que he tenido ha sido que cuando llegamos mi familia y yo no tuvimos la habitación adecuada luego cuando nos cambiaron de habitación, tuvimos que perder como tres horas en dicho cambio. Luego como tomamos varias actividades, no nos tenían actualizados de habitación ya se imaginaran los problemas que tuvimos y las horas que malgastamo en ello. Creo que aquí no son las máquinas sino la Actitud de ciertas personas que colaboran en Palace Lastima del entorno e instalaciones
  • D
    Daniel Zapata
    La atención,la vista al mar, la comida y el lugar son exelentes
  • L
    Lalo Fdz
    Ver y gud
  • P
    Pax Gonzalez
    Excelente hotel! Muy amplio y gran servicio
  • C
    César Núñez
  • B
    Benjamin Ramirez
    Excelente servicio, un gran espectáculo
  • A
    Alejandra Suárez
    Vale la pena el servicio increible Es el pariso
  • F
    Fernando Valle G.
    Súper buen resort! Vale la pena el gasto! Excelente servicio
  • E
    Eliez Muñoz
    Excelente
  • O
    Oscar Luis Vazquez Valadez
    Es lo mejor del mundo vengan a conocer
  • E
    Eduardo Vaugier
    El servicio es increíble, la comida deliciosa y las instalaciones de primera
  • M
    Melina Reyes
    Excelente
  • C
    Claudia Yza
    Todos lis empleados muy amables!!!
  • C
    Carlos Herrera
    Esta increíble el evento!
  • M
    Moi y los 10
    Sifei presente en ONEXPO CANCUN en exclusiva. La expo mas grande a nivel nacional para el sector Gasolinero.
  • D
    David Enrique Caamal Noh
    Un buen cervicio
  • M
    Marco Tobar
    Muy buenas instalaciones, buen servicio amables y siempre atentos a tus necesidades. zona adolescentes apropiada para nuestros tiempos.
  • A
    aldo volpi
    Excelentes instalaciones..comida excelente...muy amables. A pesar de estar con ocupacion al 100% la calidad no decae.
  • R
    rawito márquez
    Excelente lugar en general.
  • A
    Azhael Manzon
    Excelente
  • M
    Mauricio Lara Soberanis
    Buen servicio y una sala de conferencias de talla internacional
  • R
    Rodrigo Jara
    Excelente servicio , muy buenas instalaciones y lo pasamos excelente
  • D
    Diana Gtz
    Mi experiencia en el hotel fue muy bonita, la comida esta deliciosa y el cuarto esta muy comodo. En pocas palabras me encanto
  • A
    Angel Soto
    Hotel gigante con todos los servicios.
  • D
    Daniel Dabbah
    Toda una experiencia, un hotel enorme, buena atención, alimentos y habitaciones muy confortables, vale lo que cueste!
  • C
    Cesar Del Rio
    es una experiencia inolvidable
  • G
    Gerardo Musi Navarro
    El mejor hotel en Cancún
  • J
    JOSE WALTER Falcone
    Servicios. Atención
  • A
    Alan Romero
    Excelente
  • J
    Jose Aguilar
    Centro de convenciones amplió
  • E
    EMMANUEL BLANCO
    FUE UNA EXPERIENCIA INOLVIDABLE EN HERBALIFE NOS GANAMOS UNAS VACACIONES Y NOS MANDARON A ESTE HOTEL ES DE LO MEJOR
  • J
    Jorge Mauricio Tamayo Ríos
    Excelente servicio 10/10
  • O
    omar leon
    Muy buen servicio
  • C
    carlos hernandez
    Un excelente lugar
  • G
    Gaby Maruri
    Como siempre, excelente lugar y excelente servicio.
  • A
    Alejandro Balam
    :D :D :D
  • J
    Juan Diego Flores Mendez
    Esta muy bonito
  • W
    Walter Aguilar
    Todo lo que tu cuerpo adora
  • J
    Juan Morales
    Muy bonito hotel
  • F
    frajediz osorio
    Simple mente encantador lo tienen todo en en un solo lugar
  • M
    Marco Butrón
    Impresionante
  • S
    Sergio Sanchez
    Voy muy recomendado ya valorare al llegar...
  • I
    Isabel Castro Rojas
    Un hotel de lujo en todos los sentidos. Habitación. Alimentación. Trato de los colaboradores. Una experiencia 100
  • X
    Xavier Alexandro
    Excelente
  • J
    José Luis Cadena Segura
    Excelentes instalaciones y perfecto trato.
  • H
    Hugo Portocarrero Contreras
    Tiene de todo, excelentes intalaciones
  • J
    Juan Carlos Couoh Olivera
    Todo!
  • D
    Daniel Segura
    Buen lugar para visitar
  • J
    jorge ruiz
    excelente lugar
  • O
    Oscar Londoño
    El mejor
  • W
    Wilmag Arteaga
    Exelente hotel
  • H
    Heriberto Alvarez
    Un verdadero paraíso, el café maya, superior al café irlandés, pide que te lo preparen en la mesa, Restaurante Maya.
  • L
    lina 1304
    Los jardines,picinas y la playa!!!?
  • G
    Giovanni Lopes Grisolia
    Excelentes instalaciones , el ambiente, la gerencia . Ampliamente recomendado , es un paraíso . Cuando vayan , digan que van de mi parte y serán premiados .
  • E
    EKKUZ STR3 TORRENTERA
    Cede de la COP13
  • S
    Samantha Bello
    Mejor hotel de la Riviera
  • F
    Francisco Quiñones
    Es impresionante este hotel en todos los sentidos!
  • J
    Jorge Navarrete
    Genial buena atención
  • M
    Miguel Eliezer Pacheco López
    Excelentes instalaciones y alimentos
  • D
    Dra. Tasia Beatriz Bucio
    Excelente en todos los aspectos
  • Y
    Yeshua Roberto Cruz Ordaz
    Excelente servicio
  • H
    Hugo Olivares
    El mejor servicio todo incluido de Cancun
  • A
    alejandra miranda
    Todo excelente!
  • E
    Edwin Fernando ayerbe jara
    Muy bueno. Lo recomiendo sencillamente espectacular !!
  • R
    Raymundo Cabrera
    Esta algo lejos pero tiene de todo lo que necesita un hotel 4 diamantes
  • J
    Jesús Mogollón
    Super completo... se los recomiendo.
  • A
    Antonio Viera
    Lugar de primer mundo.
  • J
    Juan Sanchez lozano
    Gran complejo, calidad muy buena, atencion excelente de su personal.
  • A
    Alexandra Dz
    Excelente lugar, un paradisíaco destino, tienes que visitar Cancún, Quintana Roo
  • R
    Robert Juarez
    Excelente lugar para relajarte
  • G
    Gonzalo Iván Pradere
    Todo en general, es excelente.
  • E
    Eithel May B.
    Muy comodo y en presentación de lujo
  • F
    fernanda Pech
    La neta es un lugar fantaastico hasta parece k estoy en el paraíso un aplauso
  • M
    miguel hdez macip
    Por mucho de los mejores hoteles de cancun y el mundo, excelente servicio e instalaciones
  • J
    Juan Guillermo Chan Avila
    Excelente cultura de servicio por los colaboradores
  • J
    Jorge Leonardo Morales
    Excelente instalaciones buen trató muy buen colaboradores .te tratan como en casa
  • E
    Eloisa Castillo falmoir
    Pesimo servicio en todos los aspectos
  • J
    Julio Cesar Cruz
    Restaurante bugambilias
  • R
    Ricardo Contreras Martinez
    De lujo
  • D
    David Poot
    La mejor cadena de hoteles en México
  • A
    Amílcar De León
    Hotel Categoría Especial
  • B
    Brandon Ramirez
    El servicio es bueno, pero algunos alimentos de mala calidad
  • D
    Dario Bruno
    Increíbles los servicios
  • G
    Genaro A G
    Enorme
  • M
    Manuel Angel Pech Mex
    Muy amable el personal
  • T
    Tania Canedo
    Excelentes conciertos!!!
  • A
    Adrian Vazquez
    Único, hay otro hotel??
  • G
    Gustavo Rkm
    El mejor hotel que he visitado
  • L
    Luis Sánchez
    El aire acondicionado podría funcionar mejor
  • E
    Elvia Velazquez velazquez
    Ya me hopede
  • Y
    Yoram Melgoza
    Muy bonito hotel
  • J
    Jairoa Espinoza
    Exelente
  • G
    Gilberto Gómez
    Bueno
  • D
    DARIO PONCE DE LEON
    sin palabras
  • C
    CARLOS MOLINA
    El mejor hotel todo incluido que he visitado
  • A
    Armando Oliver Cortez
    Excelente instalaciones
  • D
    DIEGO CENTURION
    SUPER WOW!!!!
  • I
    Ivannas Ortega
    Experiencia inolvidable gente amable
  • J
    Jorge Lopez Sanchez
    Aprendiendo!!! Con Moodevents...
  • O
    oscar carmona
    Atención excelente
  • R
    rocio guadalupe hernandez lópez
    Excelente hotel, todos muy amables
  • I
    Israel Gutierrez
    Buenas Instalaciones
  • R
    Ramon Islas
    Excelentes vacaciones, las estamos disfrutando!
  • R
    Rafael Chacon
    Una de las mejores opciones en la zona
  • F
    Fernando Riveroll
    <3
  • U
    Un usuario de Google
    Es uno de los mejores hoteles para trabajar y para vacacionar de verdad les recomiendo el restaurante la gondola att.daniel
  • U
    Un usuario de Google
    Excelente atencion con todo y que el hotel estaba casi al 100% de ocupacion.
  • U
    Un usuario de Google
    Estoy en Gran Palladium Resort
  • U
    Un usuario de Google
    Excelente para convenciones o vacaciones
  • L
    LYNN CORNELIUS
    I always have a great time at Moon Palace I have been there many times - with friend and the whole family sometimes just my husband. The kids have a great time too. Lots of activities or just relax the choice is yours. The rooms are deluxe and food is delicious. Truly all inclusive - drinks room service mini bar in room manicure massage pedicure day trips ALL included
  • T
    teresea johnson
    (Traducido por Google) Me invitaron a la salida del complejo, mientras que en la zona para mi aniversario. Me dijeron que me gustaría para el los 2 pases de un día iba a recibir comidas y 2 tratamientos de spa. He pagado por los pases de un día tomaron un taxi una hora de distancia sólo me dijeron que no podían satisfacer mis tratamientos de spa. Podía programar para otro día y pagar por otro pase de un día para mi esposa y yo. Pero no dude en tomar el tour y disfrutar de una comida. Nos reímos.
  • H
    Hannah Stephens
    SUCH A WONDERFUL PLACE! The only downside is the point system. My husband and I kept trying to use our points to go and do things, such as jet skiing, but we had to pay a bunch more when we had points available. Other than that the staff was super helpful and friendly. The food was good and I definitely miss being there!
  • T
    Tammy Demeree-Lindhorst
    We stayed in the golf villas in a family 2 room suite. They give you golf carts to travel around the resort. It is beautiful!! The food was amazing with many restaurants to choose from. The wait staff was truly outstanding and we loved the special treatment we received. Everything was 5* quality. Bring bug spray if you are outside much at the golf course because there are mosquitos. Otherwise enjoy every second!!
  • M
    Marc Shaffer
    Wonderful resort to go to. If fully inclusive then so much choice. Staff all very friendly and attentive. Cannot fault the place.
  • D
    David Flynn
    Looking forward to going back...Clean, safe, friendly.. great facilities, good choices in eateries.. polite staff. Overall a lovely family vacation
  • C
    Carrie Norris
    This place is gorgeous! The staff is so friendly and accommodating and the grounds are impeccably maintained. I still daydream about my stay here 5 years later. I feel very fortunate to have been able to stay at this lovely resort
  • T
    Tario Sultan
    I spent one of my best weekends here at Moon Palace Resort. Loved the food and hotel service. The staff members are all very nice and professional. Will definitely come back at least once a year with family. Thank you.
  • R
    Ricky Mills
    Love this place, took my family here for 5 days and we had a blast. My only regret is not having more days. The staff were friendly and probably the best part. The beach could use some clean up from the seaweed but the huge number of pools more than makes up for it. I would recommend this place to any family. Hands down the best place I have been in Csncun.
  • J
    Jim Marlowe
    Used to go there all the time, stayed there three times and loved it it was beautiful fresh Flower Arrangements in the lobby beautiful at Christmas time. Went for a visit just a day stay in February 2017 and it looked horrible plastic flowers in the lobby Beach was unswimmable the place looked run down compared to what I was used to. I was shocked and sad because I had so many nice times there previously.
  • J
    Jarrod Gow
    Exceptional place to spend 2 weeks holiday. Friendly staff excellent food. Great rooms
  • A
    Ahmad Siddiqui
    Truly an amazing experience. Great beach and overall experience. I managed to get 20% off on top of the lowest advertised price on the web. Reach out to me if you need more info.
  • D
    Dr Stephen Metcalf
    Excellent resort with immaculate grounds and rooms Lovely staff, brilliant food Great gym and facilities. Overall superb
  • N
    Nilesh Patel
    Really great resort. Lots of activities for all ages. Lots of good food. Service is great. You can send a whole week here without going outside.
  • K
    Kaps Gta
    Wrapping up our trip at the grand moon palace. Truly a touch of luxury. Restaurant reservations are a big problem, aside from that.. Highly recommended.
  • A
    Aaron
    Everything is exceptional except the reception and guest services. They have no clue about anything. Amazing if you avoid them.
  • J
    Joe Favreau
    The service has been pretty great. There have been some key waiters and bell service and greeter people who have made our trip so much better. That being said the resport is beautiful as well and i have really enjoyed that our room has a hammoc
  • J
    Jason Fox
    This all makes sense now. I was married in 2009 at Moon Palace. My guests and myself were served tainted alcohol. Nobody passed out or ended up in the hospital however what was served out of a very authentic looking bottle was not what we ordered. I remember clearly ordering a sky vodka and redbull. I was served something that tasted like battery acid and redbull. I can remember a friend ordering a Jack and Coke. The Jack was not Jack and the drink was disgusting. Even though the news recently broke this story.... this has been going on for sometime. These resorts are trying to save money at our expense. Thankfully myself, friends and family did not take the drinking too far. Who knows what could have been. I have emailed the resort looking for an explanation.
  • T
    Tommy Cottrell
    Best resort I have ever been in, the service is amazing and everyone is so kind. There are so many activities to keep you and your children busy, but is also beautiful and exceedingly peaceful. I hope to come back here again and suggest this place as a great vacation destination.
  • K
    Kalvin Misquith
    Nice resort. Food is good and staff are friendly. There was a lot of seaweed on the beach as well as the red flag up (due to sea urchins, jelly fish, etc). Great selection of alcohol. Rooms were pretty good. The resort is pretty big so be prepared for a lot of walking. Try to get a room close to the main lobby
  • J
    Jake Boland
    Food is excellent! Staff are very accommodating. Lots of activities such as water parks, game rooms, pools ect
  • M
    michael staudinger
    The Hotel itself is ok, although you have to like mass tourism to really enjoy it. Be careful when paying your bill, as you might end paying your deposit (in my case 400 USD) additionally to your bill and might not get any answer when writing to them afterwards. Michael
  • R
    Ruby De La Rosa
    The customer service at this resort is the worst I have ever received. I would describe it as disgusting and disgraceful. During check out, Amy at Nizuc, charged me $1000 even though I had already payed my required $1500 for three days. She made my husband and I run and return to our room to find my receipt, she did nothing to try to resolve the problem on her end. My family and I nearly missed our flight, and she only stood there saying we must give her the next payment. She then proceeded to call security as if we were thieves. When I asked her to find the receipt she finally called someone. She was heard telling them that even though the transaction was done manually she could not find and did not have the receipt in her paperwork. I showed her my bank account that had already been charged and she refused to believe that. She refused to remove the resort bracelets from my families wrists. I was considering making this my location of vacation but not after this awful service. My family and I have decided to never return to any of the Palace resorts.
  • A
    Albert Le
    Stay at the sunrise hotel, was pretty good, 4 large buffets to eat at and 2 sit down style restaurants, not the best Asian cuisine. Lobby is on the darker side compared to nizuc hotel lobby. Sunrise has a lot of meeting/conference rooms. Beach is really dirty because of seaweed overgrowth.
  • K
    Karanveer Jayaswal
    The pools are very crowded but the water is a great temperature. There are restaurants from all cuisine​s except Indian. The people that work there are very particular about timing gs but there waits for getting a table.
  • S
    Stefanie Sun
    Amazing place! The rooms were nice and the food was really good . Only problem was the resort credit you had to pay a 16% tax with cash/card
  • D
    david horrocks
    the Moon Palace Cancun is an amazing place the staff are a credit to the hotel, my wife and i stayed between 03/07/2017 and 16/07/2017 in room 5221 which had a garden and sea view which was fantastic, we would recommend the Moon Palace to everyone thinking of going to Cancun and we can not wait to return next year
  • A
    Aaron Cheng
    Had a wonderful breakfast at the Riviera Maya. Great food and amazing service. A nice reprieve from their noise and crowds at the main resort at Sunrise and Nizuc
  • C
    Chan Lu
    Nice rooms, food, drinks, pool, and staff. But the beach is full of seaweed and nobody goes to it because of the smell and seaweed. Quite crowded resort though. However, over all a very good resort.
  • C
    Carlos Valadez
    Amazing one of the greatest places I have been good place for vacations and very nice hotel excellent services and good place for conventions
  • C
    Chasity Bogard
    Amazing resort!!! The pool is amazing! Staff was very kind and eager to help.
  • A
    Alberto Pimentel
    Very nice always clean, everybody nice willing to help you. The Dancing Chef was great made our day at the pool most memorable
  • S
    SonicNite Last
    Amazing amazing service. All the staff are helpful and friendly. The rooms are phenominal.
  • A
    Alyssa Saran
    I visited the resort for a East Indian wedding. I think the resort had amazing decor options and tonnes of venues for weddings. This is a great pick for a destination wedding. The wedding ceremony was in a open air gazebo on the grass but close to the beach. I forgot to take pics but I do have pictures of the indoor reception, they had a photo booth as well. The East Indian food was surprisingly tasty but the rest of the resort food was quite greasy and salty. The resort is very big so it is easy to get lost during your first couple days. All in all, I would say this place is great for weddings but I would not go for a vacation.
  • A
    Anthony Krogh
    Lovely quite place to relax and chill and work on you tan staff are very helpful and polite would live here if I could
  • H
    Hannah C.
    The facilities and service are unparalleled. Highly recommend, and would love to go again.
  • J
    JoAnn Favitta
    We never have a bad time at the Moon Palace. There is so much to do and take in. You can be at the pool or relax on the beach or find the new private tiki bar by the old grand heated pool. It has something for everyone. Great for families or couples. The service is wonderful and the food is very good.
  • T
    Tracy Huebner
    Everything was laid out well within the resort. Staff was always very helpful and courteous. The food in the all of the restaurants was an acceptable 3.5 out of 5. It is still all inclusive resort food. The food/eating experience in and around Minneapolis, where I live, is exceptional and my judgement might be quite critical. We had a great time.
  • A
    Alan Nguyen
    This is a really nice place to stay for the whole family. Lots of things to do for the kids. The food is fairly decent and there are plenty of it. If you are planning to eat outside at sunset make sure you bring along a bug spray for the mosquitos.
  • G
    Guillermo G
    The rooms are quite comfortable, clean and well preserved. The complex is quite big, using the golf cars is advised. The restaurants have good quality but not extraordinary.
  • C
    CLMSQ2
    Everything you want on vacation all in one resort... Pools, restaurants, bars, dance clubs, golf course and beaches. get out and enjoy a tour, family favorite was Selvatica
  • P
    Paula Orjuela
    the best resort I have ever been to. great service and accommodations.
  • K
    Kathryn Wood
    Fantastic resort. Friendly staff, great food and awesome drinks!
  • P
    Pauline Chau
    Great accommodations and pool. Variety of activities. Staff are friendly and efficient.
  • R
    Rich Osborne
    Excellent resort great facilities and spa. Great activities
  • P
    PixelatedDogGamer 101
    This place was ok not the best it just was ok but too many animals like racoons and cats
  • H
    Hu Zhang
    酒店太棒了。硬件一流 服务超一流。食物无比精美 种类无限
  • D
    David Ainsworth
    The staff here is responsive, professional and friendly. The rooms are comfortable and well appointed. There is a great variety of restaurant experiences. I stayed here for a conference for over 2 weeks and the staff was exceptional. Impeccable service. Comfortable and effortless. The variety in the buffets was impressive. The pools were a fun mix of party and intimate relaxation. Great experience.
  • P
    Petra Unander
    (Traducido por Google) Muy contentos con nuestra estancia. Nuestro hijo se enfermó y el médico en el complejo se cuidó mucho de él. Muchas gracias Dr. Sánchez. sin duda alguna volveremos. A pesar de que nuestro hijo se enfermó terminamos teniendo un buen momento. Esperemos que la próxima visita todos seremos healthy.
  • N
    Nancy McCoubrey
    Was a last minute vacation decision only Mom and son (age 11). Thought I was done with all inclusive trips but Moon Palace Mexico "had me at hello". Beautiful room with balcony, lots to do for children of ALL ages, the rooms are luxuries and large, staff actually attentive to customers (even around the pool, they come to you to ask if you need anything), love the café, lots of restaurant choices!!! Especially impressed with the kindness of staff (felt genuine), Mario and others at the flowrider, barmen and especially that of the mini golf gentlemen and Daniel the Entertainment Manager. Looking forward to coming back with the rest of the family and friends! ❤
  • E
    Eduardo Ituarte
    The Beach is too dirty. Cancun has a wonderful beaches much better than this one.
  • G
    Grace Ramirez
    Attended event everything fine except the conference facilities. Extremely cold air condition room temperature too low. Please some advice about this to be prepared
  • B
    bruce howell
    Great service lots to do lots of things to do to make your visit one to remember
  • P
    Patrick Brown
    Great experience, decent staff, nice resort and great amenities. Would recommend
  • M
    Madan Ankapura
    Welcome experience was nice, and got checked in almost immediately. Stay away from the timeshare presentation which is very painful. Resort credits are good but vacation planners sell hard to buy alternatives and avoid using resort credits. In room service is fantastic, try all the restaurants and they are all great. The food portions are small but we can always order again. Most of the stuff within the resort can be covered in 5 days, unsure if we will come to the same location and might try other locations.
  • P
    Petugraph - Manny Wilson
    Wonderful resort lots to do great food
  • K
    k -
    Stellar service, food and facilities. Extremely well thought out, detailed experience. Beds are very comfortable,
  • P
    Persio Luiz Trindade
    Mil... lugar lindo limpo quarto grande atendimento perfeito somente cerveja quente...mas amei
  • G
    GeorgeDina Hanna
    Great place for a vacation, the falsity is very well maintained with great service. The food is good but the same every day so it can get boring. also the beach there does not have the best water conditions.
  • C
    Clint Cerro
    Nice place, but if you want a good beach to hang out on and enjoy, this is not the best choice. This does not have the crystal clear water, brown the whole time and not too inviting to swim in.
  • J
    John Steiner
    Love this resort. Come back every year. Excellent staff, good food, great weather. Lobby to lobby bus service as well as golf cart service if desired. Great golf course and spa. 8km from airport and only 19 km to Cancun. Can eat free at Palace resorts in Playa, Cancun, and Cozumel.
  • J
    Jordan Hyde
    Amazing resort. On day 4 of 7 so I will write a full review when the trip is over. But so far everything has been impeccable.
  • M
    Michael Goss
    Good rooms, excellent food, great service, medicore beach at best.
  • L
    Lanice Wilson
    Great resort, great spa - do the all inclusive - you get a lot of bang for your buck!!
  • M
    Mohit Vatsa
    Resort was ok. Too many people and service was not that great. Food options are not that exciting too.
  • A
    Amira Aariane
    Wow magnifique meilleur voyage ever je vous le conseille sérieusement
  • C
    Charly Vs
    Very beautiful place. Take advantage of eating the best seafood in the area.
  • D
    David Dellavalle
    Great staff and great food. Esp crepes
  • J
    Joseph Yoon
    Had far rooms in the Sunrise resort, but talked the front desk into providing us with closer accommodations. They were very helpful with us as we traveled with senior members of our family.
  • T
    Tate Spitters
    Stayed at moon palace about 7 times in the past this trip however was a family vacation and we had a blast. Stayed in a presidential suit at sunrise side and it was beautiful. The staff everywhere were outstanding very attentive and have fun with the guests. Could not have asked for a better vacation. The most relaxing, fun and inventive all inclusive resort you could ask for.
  • S
    Sean McGinnis
    Beautiful and relaxing resort, right on the beach. Staff were all very friendly and helpful.
  • B
    Baby Cakes
    The reason for the rating in because of how terrible the food is in the restaurants...nothing else negative to say really...but food is important. Good tasting food n drink matters.
  • K
    Karla Hernandez
    I love Moon Palace Golf & Spa, the food, the rooms, and the service is excelent :)
  • P
    Play Mutiso
    Excellent attention to the little things. Wonderful resort with always smiling staff that helpful and friendly. Rooms are modern and clean. Awesome collection of restaurants and cuisines.
  • E
    Emil Ostberg
    Very plain looking resort... Food was pretty good though
  • A
    Andrew Scott
    We were worried about the resort being too large but that is what made the resort. Plenty of restaurants, pools, activities and staff. The staff always kept the resort spotless and my drink full. We stayed in the Nuzic building which was a little less busy than the Sunrise. Sunrise was bit too busy at night. There is no shortage of activities such as pool games, mini golf, biking, shows and walking.
  • M
    Michael Cole
    Played Golf, hard course bring your own balls or get charged 80 to 120 for for 20 Golf balls
  • N
    Nancy Peterson
    Awesome staff, relaxing atmosphere, beautiful scenery, nice rooms, cleanliness is A+, nice variety of restaurants, wonderful overall experience!!!
  • M
    Manuel Frausto
    Lack of customer service and room service was horrible !!! I really enjoied my family vacations! But I am not going to come back!!!
  • A
    alvin mena
    We enjoyed this hotel and costuner service. Nice views and near the beach. Very quiet and pleasant fotr guests.
  • A
    Andrew Prete
    We have been coming to palace resorts for the past 7 years and always feel welcome and taken care of while we are here. Great place to visit and stay.
  • D
    Daryl Fojtik
    The hotel is wonderful. Still under construction but everything was great.
  • T
    Trushar Patel
    Excellent resort, beautiful, great service
  • M
    Mike Todd
    Fantastic resort. This is our 2nd time. Excellent service,rooms and food. Great place for kids. Lots of restaurants and activities. Very close to airport - about 15min.
  • R
    Rosanna Herrera
    Such an amazing experience!!! 10 days was not enough!
  • A
    Asha Samuel
    It is luxurious, clean, provides you with many items. Has an teen arcade, and many restaurants.
  • J
    Jean Huang
    Mediocre food as expected of an all inclusive resort but the staff here is so nice and accommodating so it was very pleasant overall
  • A
    Amanda Szarmack
    This place is the best! The rooms are so nice, the resort is clean, the food is delicious and the staff is incredible! They take such good care of you and make you feel right at home. There is always something to do, eat, and drink. It is the best vacation I have ever been on and I will for sure be back soon.
  • D
    Drew Tamakuwala
    Great resort!!! Found that some of the management staff was rude, but everyone else was amazing!
  • N
    Nikita Sadovnikov
    It is very enjoyable almost exactly like the grand but they are still doing construction
  • R
    Rick Sanchez
    Beautiful place with great service, food and drinks!
  • T
    Tim Owens
    Beautiful scenery, good food, very pleasant staff. GREAT PLACE
  • V
    Vance Gorke
    Feels like vegas.. not a good thing. Buy kids had a blast
  • J
    Joshua Drake
    Fun golf course, super friendly staff
  • C
    Chandra S Ganne
    We had a wonderful time. Nice rooms, great restaurants, fantastic pools, awesome shows. Nice and friendly staff.
  • T
    Taeha Park
    Me and my family had a great time here. Totally recommended !
  • J
    Jasmine cui
    The service was nice
  • K
    Kaden Stoll
    Very nice buildings and all inclusive restaurants with fun activities at the pool and beach
  • P
    Paul Williams
    Great location and amenities. Staff were very friendly and helpful. Rooms were clean and spacious. Beds were quite comfortable.
  • D
    derrick fitzgerald
    Great looking and very big resort
  • E
    Eddie Atter
    Very polite and beautiful place. A little crowded.
  • K
    Kevin Wilkins
    Its a great place, rooms are spacious, ample restaurants and pools, but it is the staff that really make this a special holiday.
  • J
    Johnny Purcell
    MOON PALACE GRAND Was incredible for our honeymoon Extremely memorable and the food service and view was incredible Really did love spa experience the facial was great A + Hopefully will visit again x
  • S
    Sam Dixon
    Good spot very nice staff and good food
  • E
    Eric Bond
    Great location, good food, and great service
  • K
    Kyle Wolff
    Great all inclusive. So huge you need carts and buses to get around. People are friendly. Food is hit or miss depending on where you eat. Overall a good time.
  • P
    Paul K
    The room was small, but only spent time in it sleeping. The restaurants and bars and cafes were delicious and wide variety of foods. The staff were very helpful and friendly. They were also quite well spoken in English, which was a big help.
  • C
    Charles Milioto
    clean polite just unbelievable
  • A
    André Blanc
    The food is great and the service even better. Great place to spend some time.
  • S
    Samraj Mahal
    The rooms are amazing . It all you can eat but food is above average and the staff are amazing.
  • D
    DeAnn Motter
    Over the top! Absolutely wonderful!
  • C
    Christopher Newville
    Great venue, awesome staff, tons of restaurants and food options. Great place for kids
  • B
    Brandon Koprowski
    Firstly the wrist band system is a drag and gets annoying. But also if you happen to lose it they make you pay $110. The restaurants are always booked and have a 2 hour wait for dinner unless you want to go at 4. The staff can be unprofessional and rude, barging into your room and giving terrible service at the various restaurants. The amenities are decent but take your money elsewhere it is not worth it.
  • K
    Kevin Bui
    Very nice resort. Very good for vacations and activities.
  • M
    Manpreet Johal
    Rooms are good. Service is very friendly however it can be very slow. The food is good , but could be better. Resort is very big and beautiful.
  • B
    Blake Reagan
    Room service takes to long most of the time later at night and need to allow more items from the menu after 10:30pm
  • J
    Janice Wang
    It Was sooooooo beautiful and nice at the pools and the view from the hotel was great
  • R
    Ryan Dinesman
    Absolutely gorgeous grounds and great service. Only ate at the buffet, but it was delicious.
  • L
    L Cormier
    A great place to visit. The staff is very friendly and professional. Lots of restaurants with great food. Our favorite was El Manglar (Nizuc Section) because our servers were awesome and made dining there an enjoyable experience. For this reason we always asked to be in the section of Amando, Alexanjro and Nelson. When eating at the Bugambilias (Sunrise Section) an excellent and fun waiter was Jesus.
  • B
    Bailey Fontaine
    Very nice place. Lots of room, lots of things to do & great food. Loved it
  • D
    Daniel Grageda
    My room was justo infront of there sea. Goodwood and service was resolución excelent.
  • D
    Drew Hayes
    The hotel is amazing. All staff is super friendly and helpful. The rooms are huge and the balconies have a beautiful view. Highly recommend
  • D
    Dillon Nord
    The quality of service is unbeatable! Food is amazing and there are so many activities that the whole family is happy!
  • J
    James Flynn
    Awesome place to get pampered simply amazing and the golf course is second to none.
  • C
    Cara Hodgson
    Great property, amenities, food and service. Very family friendly.
  • J
    Jonathan Sacco
    One of the best all inclusive resorts I have ever been to with some of the hardest working and friendliest staff around.
  • B
    Beth Kowalski
    Large 3 resorts together. All activities on site along with off site tours that are staffed with knowledgeable staff members. Large pools with daily activities.
  • E
    Eric D
    Awsome location and accommodations. Staff helpful, friendly, and make sure you have anything you may need. If there were 6 stars that would not be enough.
  • D
    David Devin
    Room service, pool service and restaurant service are wonderful. Plenty of activities for the whole family.
  • J
    June R
    The food here is absolute garbage... Not to mention that even when you complain to the chefs, they refuse to make you fresh food. I wont trust a place that i spend this much money at and they cant even do the simplest task of serving me fresh food.. And its extremely hard to navigate. There are no maps to where our room was, so good luck finding your way without ANY HELP.
  • A
    AP Bands
    Nice place, good updates
  • C
    Cijo Mathews
    Awesome place.....alot of variety of activities and great food
  • L
    lauren russ
    Our experience here was absolutely amazing!!!! Best vacay ever
  • G
    Gerardo Sosa
    There is nothing more to say about this Hotel, it wonderfull in every aspect, the treat of the employees, forniture, cakes and cookies, even your waitress will make you smile!
  • A
    Adrian Martinez
    Uuuffff.....
  • R
    richey leamer
    All inclusive, very professional and courteous staff, great value.
  • K
    kenny godbout
    Moon palace is a great place to stay not only as a couple but definitely a family too. Moon palace offers something for everyone with only the best hospitality. I would recommend anyone to go here if they are looking for a great ask inclusive beautiful place to vacation.
  • Y
    Yuvraaj Somal
    A very good experience and what can be said about the staff they are one of the best things about the resort, they are always polite and always like to help. There are quite a few restaurants and a lot of activities to be done. Sunrise is very very busy however nizuc is not do much.
  • S
    Summer Ellington
    This resort is very very large. Staff is very very good! Property is beautiful. Too big for my liking. Food definitely has room to improve.
  • M
    Miles Burkholder
    Good vacation overall but the sales pitch is too aggressive and annoying. Great environment and amazing pools. The hot dog/burger stand by the main pool is amazing with kids.
  • C
    Chad Sanders
    Great experience. Good value for the cost. Pools are wonderful. Only downfall is how big the place is. Very long walks.
  • M
    Marcus Smith
    Absolutely dank. Huge too
  • K
    Karen Wong
    Very nice resort with lots of amenities. Staff are very friendly
  • K
    Kim Wainscott
    A little disorganized. Not much direction. Great services
  • M
    maikoolo mendez
    Huge resort for families very good food and all inclusive
  • V
    Valerie Whiteman
    What a fabulous visit! Even in the rain, something to do every day!
  • M
    Mike Middlestead
    Great resort. Good food good drinks great service
  • J
    Juan Carlos Peláez
    Pretty nice but to big
  • A
    Assad Rasool
    This place is HUGE there is quite a bit to do. There are 3 actual hotels in one with different areas. They have a good mix of activities for young people and old. Personally I feel it is a place for couples who want to stay away from the mele of central Cancoon. If you want a place to get drunk party until the early hours then this is NOT the place for you.
  • M
    Maria Rosa Molina
    It is too big for my taste. The gardens are beautiful. The food is ok, not good.
  • R
    Rian Mistry
    This hotel is great with lots to eat and plenty of entertainment
  • D
    Daniel Maingi
    Fantastic views and cheap
  • M
    Martin Lee
    Beautiful place and excellent service, would go again.
  • A
    Aurelio Ferrari
    Apenas uma noite! Estou para uma convenção de trabalho, o Ju nico problema até o momento foi a qualidade dá cama, muito ruim
  • R
    Ryan Sword
    The resort is clean/well kept and the staff very accommodating. We had stayed at the resort last year and had a stay worthy of 5 stars, however upon arriving this time around they had lost our reservation, moved us to the Grande from the Sunrise, told us twice that there were no rooms available, and even tried to move us to some of their partner hotels on the main strip. The whole process was very disappointing. When we finally did get a room after moving our luggage around and going back and forth with the concierge, the room was located at the furthest possible location with respect to the pools and restaurants; plus as an added bonus... there was construction going on across the path from our room.
  • P
    Paul Rivard
    First day is okay. Good drinks HUGE compound. Super friendly staff.
  • C
    Colin de Leeuw
    Best time of my life crazy good
  • K
    Kevin Tang
    Absolutely gorgeous resort with a really nice and kind staff for your needs!
  • H
    Hemang Shah
    Lots of activities. Large area. Good service. Well maintained greenary.
  • S
    stephen miazga
    Cest tres bon
  • E
    Eric Lake
    Great all inclusive resort VERY large and spread out
  • R
    Robbie Sharda
    Great service great amenities
  • H
    Henrique Brisola
    Hotel muito bom, fui bem atendido, a comida e os quartos sao otimos, mas esta em manutenção e de um lado ao outro e muito longe
  • A
    Anna Anwender
    Been here a week. First time out of Canada. Love it. Better then what I expected!!!
  • H
    Heriberto Garcia
    Very good place. Food excellent and several style options. Kids area for parents relaxing
  • A
    Aaron Wells
    Service is great
  • R
    Ryan Desrochers
    Trattoria was delicious, I would highly recommend making reservations.
  • D
    Day Ball
    Lovely place to stay, freindly staff are always looking to help you
  • D
    David Gibson
    One of the greatest vacation destinations ever! Staff is over the top nice... rooms are nice, pools and food are amazing!
  • C
    Cynthia Lowther
    Stunning views, comfortable rooms, delectible food, and wonderful staff.
  • K
    Kiran Kalsi
    The hotel is massive and the staff are very friendly
  • A
    Ana Hoffman
    Amazing place, HUGE! Lots to do, right on the beach. Beds are comfortable, lots of places to choose from for eating. Very friendly staff. Did I mention this place is Huge!
  • F
    Fernando Roberto da Silva
    Great place with an infrastructure perfect to hold big events. Good restaurants and options for entertainment.
  • E
    EP Munhoes
    Totalmente alto padrão
  • S
    Shashikant Kale
    One of the best resorts we visited across the world. With all inclusive deals, you are live without having to worry about anything else but your fun time. They have several restaurants and almost a dozen cuisines across the world. Rooms are spacious and have ocean front options. Staff is very pleasant and makes sure every guest is attended to.
  • A
    Andrea Frahm
    Rooms are nice but the grand side is too far away from everything and there construction right now. Also do not like the food in Grand area.
  • J
    Jay Kline
    Beautiful layout and pools, and lots of great activities (the flow rider was the best!!!)
  • M
    Matt Brooks
    The rooms, the views, the pools, and the restaurants are all wonderful. I would definitely consider coming here again.
  • B
    Bel Puertas
    Amazing place. Amazing food. Great people!
  • D
    Daniel Salazar
    Fantastic time drinking by the pool at the all inclusive (open) bar.
  • R
    Roy Ang
    Attended a sales presentation. Very professional. Bought the package.
  • R
    Roland Alvares
    Currently staying at this resort for a family wedding. So for it has been nice blue the hotel is not without its faults. The property is beautiful. The restaurants have been great and there is not shortage of food options for even the most picky eaters in our group. The check in process was a bit of a disaster. It too us over an hour to get checked in and some in our group (with young children) found there rooms were not ready. (We arrived late to the resort due to a delay in our flight) The rooms are a decent size and comfortable. There is a well stocked mini bar as well. Our balcony has a hammock and 2 chairs and a table for loungeing. One thing to note is this is a LARGE resort. More on this in a bit. I will update this review after my trip.
  • K
    Kristys Mood
    (Traducido por Google) super vacaciones. place
  • A
    Andres Gonzalez
    Very Friendly, Food is good, No! WAIT!!! VERY GOOD!!!
  • R
    Randy Cade
    Great food
  • J
    Joe Correia
    Beautiful large Resort. The pools are clean feel like you are in bath water. There is amazing food and drinks everywhere. The hotel staff work hard to make you stay memorable.
  • B
    Barbara McIntyre
    The people make this a uniquely special experience. Every detail is attended to. The smells, the colors, the sounds all soothing and add to the experience but the open hearted, beautiful people make it what it is, a healing experience.
  • K
    Kushal Patel
    It has great food and lots of nice facilities but there are often long queues and waits and the hotel is quite big.
  • Y
    Yabneel Marrero
    Beautiful resort with plenty of amenities and entertainment. The scenery is amazing and gorgeous. Highly recommended for honeymoon and vacation.
  • J
    Julia Hammond
    Disappointing service. Inattentive management. Inefficient activities. Slow to respond to complaints and incapable of fixing problems when they are brought to the attention of management.
  • P
    Preet Tank
    Moon palace is a really good and fun resort. It has a lot of activities and you will never get bored.
  • T
    Thiago Lins
    Paraíso...
  • P
    Parmeet Somal
    The rooms are immaculate and the service is brilliant however the beach was a bit of a let down. Overall the stay was brilliant and there was a lot of entertainment.
  • R
    Retrogamerfan
    Been to the other Moon Palaces and this one was no different
  • S
    Sam Argote
    All the staff work very hard to make sure your stay is memorable, and they succeed. Everything from the rooms to the food to the pool and the views is great.
  • F
    Florian Bezault
    Went to the Arena for the Gloria Gaynor and Kool and the gang concert. Excellent experience!
  • L
    Li Ma
    Steak at the Maya restaurant is the best. Michael Jackson show is the best I have ever seen.
  • R
    Ryusei Kanheki
    I think everything is excellent. Great venues, great rooms, great service but the food could definitely be better
  • D
    Dora Mobley
    So fun ! Great food ! Great bands...lots of excursions to go on
  • D
    Devin Bunnell
    This was our 3rd time going to the Moon Palace and absolutely love the experience, environment, and location. It is only 15 minutes from the airport and they provided transportation to and from. They have tons of activities, bars, and restaurants. We had the option to leave the resort for day trips or to go to the hotel strip, but never wanted to. The service was amazing with extremely nice staff. We plan on going again and again!
  • V
    Vincent Welch Jr
    The resort is HUGE the restaurants are good, but really spread out. Good kids club. Pools are really spread out, too.
  • O
    Okto Lawi
    Very clean and very professional staff
  • F
    FERRARISCUDERIA16M
    Went here for my honeymoon and it was amazing the restaurants are top notch, service was great and dolphins were great. There is plenty of activities to do nearby and the shows were fun very relaxing atmosphere made everything a breeze.
  • R
    Rishi Adatia
    Big. Could do with more vegetarian options at the buffets.
  • D
    D0b32m4n1a Mμ171pl4
    Wir waren im Oktober 2014 dort und waren begeistert. 99% aller Gäste sind Amerikaner und das merkt man am 5-Sterne-Standard - alles super, vom Essen bis zum Service. Sehr empfehlenswert.
  • B
    Barry Stark
    The service is first class. The food is excellent. The staff are friendly and willing to serve. Excellent resort. The entertainment staff at Nizuc are first class.
  • K
    Katherine Liu
    I think Moon Palace is pretty much the best hotel/resort in Cancun. I liked how the resort is spread out over a huge area of land, instead of a tall building that occupies very little land. I also liked how my room was far away from the lobbies, so it was very peaceful. I was able to spend most of my hotel credits on things like swimming with the dolphins, which was awesome! The staff were very friendly to us during out entire stay. For all the restaurants that we went to, we were seated almost immediately! There was no waiting at all! Everything was perfect except for the beach. The pools were amazing. The restaurants had delicious food. But, the beach smelled horrible and there was a ton of seaweed. Still, I will definitely stay at Moon Palace the next time I visit Cancun.
  • F
    Fabricio Rafael Silva
    Grande estrutura
  • A
    Alexis Tran
    The location is amazing, the view from the hotel room is breathtaking and the service here is great! All the hotel staff are so kinda and eager to help. Definitely family friendly!
  • T
    Trey Douglas
    Everyone is kind and fits the tourism industry, give them all raises!
  • S
    Steven Elliott
    This place is too big, has to few sit down a la carte restaurants. Only found one asian restaurant for sit down dinner. Buffets not that great. Beach always has seaweed to wade thru. Yuck. Overpriced because they charge you for the "free" excursions credit.
  • N
    Nadia Sahel
    Un magnifique endroit paradisiaque
  • B
    Brent Parker
    Great staff, beautiful resort, good food, all you need!
  • D
    DiveBombDom : D
    The Moon Palace and affiliated resorts are amazing. My wife and do are here currently for our honeymoon and have enjoyed every second of it so far. We will certainly be coming back in the future.
  • J
    Joe Perri
    Excellent place to unwind and get away from it all!
  • J
    Joe Brackenborough
    One of the place all inclusive holidays i have ever been on. The place is massive and has so many things to do and places to eat. The people are really nice and the rooms are nicely done.
  • A
    Alicia Gabbard
    Great resort with pretty good food.
  • B
    Bobby Larson
    Went here two years ago and this was our first all inclusive resort, when booking I thought it was a little pricey but the moment we arrived I knew I was wrong. From the accommodations to the food and entertainment I was pleasantly surprised. A absolute stunning resort, looking forward to going here again one day!
  • G
    Genaro Arratia
    The moon palace is a great place to relax, the room are pretty nice, and the service is delightful. All the people are nice, and there are plenty of activities you can do.
  • M
    Michael Scott
    Good food, not many great choices for breakfast but not bad. Obama would approve
  • S
    Steve Adams
    I stayed at Moon Palace Cancun for 21 nights and as I write this I still have 7 left. I came here to get married and celebrate my 30th birthday with a group of 21 of us.
  • B
    Brandy Nguyen
    The service is great and the rooms are very nice. Every server is kind and understanding to English speakers. My qualms include lack of trash cans in rooms as well as quality of room service food. However, sunrise is a great place to vacation in-- if you can avoid the mosquitoes!
  • I
    Israel de la Torre
    A big place for doing events! Tasty food and awesome views!
  • D
    David Nguyen
    We will be coming back next year to stay at one of the palace resorts in Cancun!
  • J
    Jeffrey Greaves
    Great service, great food a few teething problems to begin with but the staff are all to willing to help.
  • M
    maria Aguilar
    Great place to have an awesome day
  • T
    Ted Phillips
    A large all inclusive resort that has a multitude of activities, shows, entertainment and great food choices.
  • R
    Roshan Shah
    Great hotel with excellent services
  • D
    David Bates
    Loved it, amazing place and the staff cant do enough for you! highly recommended x
  • T
    Tyler Willhite
    Was there for a company appreciation trip. The staff was great, and the food was wonderful. Played golf, and the course was in very good shape. Resort is very large, but the staff was more than willing to shuttle us anywhere we wanted. Great heated pool as well. Highly recommended.
  • B
    Brenton Hwee
    Rooms were nicely decorated. Service was exceptional. Location is average, as it is not next to a nice beach and is not in downtown Cancun.
  • O
    Oscar Manuel Mendoza Vargas
    The best place to spend vacations and the best all-included programe
  • H
    Henry Wong
    Hugh resort complex with a wonderful 27 hole Jack Nicklaus designed golf course on site.
  • J
    Jessie Lee
    Great resort. So much to do! The resort credit definitely helped making this vacation spectacular.
  • W
    Way-Marcant Family
    Great all inclusive resort. Food could be a bit better quality though.
  • C
    Catherine Jalowica
    Amazing resort with so many great restaurants, friendly staff, beautiful facilities!
  • A
    andy hoang
    Food was great for all inclusive resort! Beaches not the best because too much seaweed, but pools are nice and inviting.
  • C
    Chris Hall
    stayed there a few years ago but it was really great will go there again
  • J
    Jason Nguyen
    Bien
  • S
    Simone Scatamburgo
    Maravilhoso. Tudo ótimo. Recomendo.
  • A
    Anita Gheorghe
    The golf lesson was lots of fun
  • S
    Stacy Behmer
    There has been some issues with scheduling, but the wait staff and facilities are very nice.
  • J
    Jordan K
    Great location and lots to do
  • M
    Megan Riordan
    Rooms and hotel are very nice. Food is decent. Service is excellent. Beach was a bit disappointing though.
  • C
    Cho Sone
    Love the moon palace resort. Great collection of restaurants and the scenery is beautiful
  • M
    mango gaming
    Great place for the money
  • E
    Elena Sanchez
    Been many times ...Awesome
  • Y
    Yulia Korol
    Kids friendly place
  • L
    Les Baslington
    Hot tubs, saunas, massages, great way to relax.
  • C
    Carolyn Sandoval
    Amazing this is our 6th time vacationed here all inclusive is the best
  • G
    Gregorio ROMAN
    The hotel is great, the conventión center is great, the event was flawless and the food awesome
  • S
    Stefan Hausleber.
    the best hotel and events un Cancún
  • J
    Jim Shelvy
    The property was beautiful but very spaced out. It took ten minutes to walk from our room on the third floor (no elevator) to the lobby. Overall, our 4 day stay was very pleasant.
  • J
    Juan Daniel Olvera
    This hotel is amazing, I enjoyed all the time there and the servíce is excelente, the location is probably the best un cancun, the rooms are of 5 stars hotel, the bathroom, the tv I was in sombrero and that zone is near of the lobby, so the service is the fastest.In general, if you are looking for something comfortable, excelent servíce and good location, this is the right placer 5 stars for the moon palace.
  • E
    Eric Wirtz
    Nothing, sucks for some people they over booked but I got a room.
  • E
    Eduardo Valles
    Great place for all the Family , Golf included
  • D
    Davis Dong
    A very nice all inclusive resort with much to offer, excursions are extra but the opportunities are endless.
  • J
    Jason Campbell
    Just went to golf. Great course.
  • W
    Willian Marques
    Great service and a beautiful view. All kinds of food, events and entertainment. 10/10
  • R
    Raul Gomez
    Amazing place to stay at A piece of heaven
  • C
    Christopher Born
    It is a lovely resort. With really helpful and friendly staff.
  • D
    Daniel Berthier
    Everything was great
  • J
    Jeff Rizzuto
    service is amazing, food is great, and the pools fantastic
  • S
    suzie searfoss
    Been coming for 15 years. Love the people, the service, the rooms, entertainment , and spa. I am a golfer and the courses here are well kept and beautiful. But what makes this place so special is I feel like I am at home.
  • R
    Rylan Lane
    Service is great and the food is wonderful. Rooms are great too! 2
  • I
    I Chu
    Great place. All inclusive food and drink. Huge location. Very nice facilities.
  • L
    let loz
    Best in service, attention and welcoming
  • A
    Austin Kamps
    Very friendly service, great food. Resort is extremely clean and well kept. Activities going on all day give everyone a chance to have some fun.
  • E
    Erika W
    Amenities are lovely and staff is pleasant. Be warned once they rope you into a membership personal customer service declines rapidly.
  • B
    Ben Heffron
    Amazing place! Truly fantastic staff that are here to make your vacation unforgettable
  • W
    Wagner Rugeri
    Fantástico
  • D
    David Mossop
    Very relaxed, all inclusive resort. Golf course was beautiful. Sushi rolls would be the only downside, almost all filled with cream cheese. Tons of activities; would highly recommend.
  • A
    Abhishek Nigam
    Service was excellent, but some confusion initially upon arrival. We were moved around from one side of the resort to the other before they finally assigned us a room. Facilities are excellent.
  • A
    Arlene Luna
    Everything about this place was perfect!
  • K
    Keshav Harisrikanth
    I have enjoyed my stay and the staff have treated me very well. The all-inclusive business model has allowed me to enjoy things without worrying about individual monetary cost, and the transportation services are prompt.
  • J
    James C. Johnson
    Great stay for the 2 days before they upgraded us due to loud neighbors.
  • M
    Michael L. Bernauer
    Extremely customer service oriented! So many activities for everyone visiting! Loved it all!
  • L
    Lydia Drake
    This is overall a fantastic resort!
  • N
    Nick Hasenoehrl
    Beautiful resort. Great value.
  • K
    Kenny Cooper
    The Grand at the moon palace is everything you would want and more
  • P
    Pathik Desai
    Nizu is awesome
  • K
    Kam Pat
    Very fun at pool and inclusive drinks
  • E
    Eduardo Togoro
    Excelentes instalações e equipes excepcionalmente simpáticos e atenciosos
  • R
    Rob Gaggero
    Love this Resort!! Going back Again in 2 Weeks!!!
  • M
    Michael Green
    Beautiful Golf Course and very relaxing spa.
  • B
    bobbullethalf
    Best place ever for vacation the food and the atmosphere are second to none for an all-inclusive resort. A good place for family and weddings!
  • C
    Chad Wegener
    Very nice
  • J
    Jasjit Sehdev
    Service is great
  • R
    Rashid Persian
    totally good resort . staff are friendly but stay away from timeshare presentation, its time consuming.I give three stars for staff, restaurant and pools.
  • A
    Ashley Iverson
    Very calming and relaxing. The staff can be a hit or a miss as far as assisting you through the spa
  • L
    Lai Wen
    Big resort. Lots of restaurants.
  • D
    Dino M
    Went for a wedding August 2015. Despite the fact we reserved a one bed room when we arrived not only was the entire wedding moved to the sunshine hotel instead of Nizuc we were given a two bed room. The attitude of the front desk staff is terrible and they do not hide their dislike of tourists. Despite the fact 75% of those who stay speak English a surprising number of the staff have no English in their vocabulary. On our first night in the room my wife cut her foot on glass which was on the floor in our room. The hotel staff had an attitude as if it was our fault even though it was our first day only hours after we arrived. Did I mention the beach was unusable because of seaweed? We will never stay at any resort operated by Palace Resorts again. Not worth the extra cost when both the resorts we stayed in (Secrets Silver Sands and The Royal Suites Turquesa by Palladium) were cheaper and better.
  • N
    Neeru Arora
    I totally agree 1500 points is a scam n a headache to spend. The tours n everything else is very expensive. There is no beach at all as there are only see weeds n it is very smelly. Some of the staff was very rude especially at the spa. Once we were asked to leave from the resturant while I was still eating because it was 6 pm. Very very poor management . This was my 3rd time in Cancun n worst experience. A day before our arrival they called us and told us that they are moving us to a different property some 30 miles away. We planned our trip with different families n we had fight to be at the same place.
  • K
    Karyn Cuen
    Service is great, the food is ok.
  • J
    Joseph Guadagno
    Food and service are great. Some long wait times at the bars and restaurants but not terrible.
  • B
    Brad Penney
    Great resort with amazing food and service located on the ocean shore in Cancun Mexico. Rooms are big and well equipped with views of a beautiful courtyard or the ocean. Golf course is top notch.
  • M
    Mike Ortiz
    Fantastic time!
  • ?
    足立孝臣
    super nice resort!
  • K
    Kyle Hanson
    So far everything is excellent!
  • J
    John Duitsman
    Very excellent vacation destination. More restaurants than one can handle. All are oh so good. The workers, mostly Mayan people and culture are perhaps the nicest people on the face of the earth.
  • V
    Vinod Pillai
    Best family resort with 5 star service - excellent staff (excluding front desk and vacation planners), clean rooms, great food - perfect vacation resort for the family. Since they set the bar so high, there are few things I can criticize. Cons: 1) Too much pressure to buy their Timeshare - I wasted 2 half days just attending the seminar and trying to get the guys off my back. The timeshare package was really worth it, but ended up saying "No" because of the sheer pressure to sign up on the spot. 2) Nobody was there to guide us on the facilities that this resort provided - they all were just busy trying to sell us the timeshare. 3) The front desk and vacation planner staff were horrible and had no courtesy to deal with customers - they really need some training. Pros: 1) Best family resort - clean, lots of facilities inside the resort itself 2) The $1500 resort credits were amazing - but ended up wasting it on buying SPA products at 10 times the prices just to use the credits....no body was there to guide us on how to use the credits 3) The Japanese Restaurant "MOMO" was the highlight 4) Overall excellent food, drinks and support staff - love the people and Spanish language 5) The daily night shows were very good – we loved the Christmas special event – really focused on kids. 6) The interior of the resort was great - esp. the restaurants were well done. It was fine dining experience. You will like this place if you like to be treated in a royal style…truly a 5 star resort.
  • S
    Sergio Zingale
    Excellent hotel and staff
  • A
    Ale Alvarado
    Ótimo
  • L
    Leslie Jordan
    Gourmet food, stellar service, beautiful grounds and gorgeous room
  • K
    Kelvin Le
    It is a very nice place for resort. Everything is nice and the service is great. I have had too many drinks do excuse my grammar. This place is great.
  • J
    Jesus Nunez
    Best place i have stayed at
  • A
    Adrián Chi
    The dinner was amazing and the room was very nice and comfortable.
  • S
    Susi Franco
    Nice swimming pool
  • M
    marcos mioralli
    Ótimo lugar tudo é simplesmente maravilhoso
  • O
    Octavio Perez
    Crear location, food, rooms, everything. All eperosnal have great attitude and the roomas are very spacious and clean.
  • H
    Harman Sidhu
    Fantastic resort
  • A
    Ashwin Nair
    Great resort
  • N
    Nico Gonzales
    This place was awesome service was great and the room u stayed in had a great view of the oven definitely come here
  • I
    Ijaz Chaudhry
    Excellent facility. Very clean. Amazing food options. Great golf. Courses are tough. Bring a lot of balls.
  • L
    Laura Alms
    Amazing experience, we were very well taken care of during our stay.
  • D
    Dianna Childers
    I want to go BACK. Only down was there was a LOT of seaweed on beach
  • B
    billyswag17 gaming
    We love the palace. ❤❤
  • M
    Monique Nielsen
    Five stars does not give this Resort any justice! I went on holiday with my boyfriend for a week and it has been the best experience of my life! Apart from my travel agency, i cant fault a single thing. I hightly recommend Moon Palace as a holiday destination! Thank you to all the wonderful staff for making our holiday unforgettable :o)
  • J
    Jennifer Nolden
    I would not go back to this place if I was offered a first class ticket and their "suite". It was HORRIBLE! Service, Food, Accomodations - Understaffed (I felt sorry for the employees), Accommodations were rundown - We paid for an ocean view suite. After waiting almost an hour to check in; they "tried" to put us in a rundown motel 6 kind of room that was under renovation overlooking a concrete parking lo…Amazing right? - Alcohol was bottom of the line - I could go on and on and on - pools were cold - never had towels available. I am so mad we spent the kind of money we did PS I have never written a bad review IN MY LIFE First vacation where I wanted to come home - to FREEZING weather. I waited two weeks to absorb and reflect so I would keep it in perspective. I feel like I am reading about a different hotel when I read positive reviews. Happy New Year - Live Travel Learn
  • A
    Abby Hewitt
    The staff and all the amenities. Absolutely amazing. Food was incredible. Would highly recommend it
  • C
    Chip Owens
    Meh. Not worth the price per night stay. Food is meh at best. Service is excellent. Drinks are OK depending on the bartender. For the cost per night avg of this hotel, all restaurants and bars should be above average to great, not meh to super meh.
  • F
    fred greenawalt
    Great food and nice establishment
  • N
    Nick Williams
    sooooo many options so little time
  • A
    Ankit Garg
    Good resort. Bad beach
  • G
    Gary Houle
    We really liked the moon palace. The staff was friendly and the resort was very nice and very big. Great for families and lots to do.
  • J
    Jackie Hafley
    Love love!!
  • B
    Bill Cudney
    . Bbbbbb
  • E
    Eduardo Sala Cucolo
    Great food, good services, nice rooms.
  • J
    Jamie Burst
    This is the best resort ever! Just remember things are not always perfect. The difference.. THEY WILL MAKE IT RIGHT. I have never had service like this, Fun for the entire family for sure. If you are a beach person the one bad thing is the seaweed. But you can use any of the palace resorts there so you can shuttle for free to the other properties for the better beaches.
  • P
    Peter Kleszcz
    The resort is a made up of three sections. We stayed at the Sunrise section, room 1817. We found our stay to be enjoyable but somewhat less impressive than we were expecting. Food is good in all restaurants. Gondola and Las tacos stands out. They do carry Don Julio tequila which is great. You need to ask for it by name. We came as VIP guests with a black band. We were a bit put off by the classification of the guests. There are sections by the pools and in the loby that are off limits to all other than white bands. Guest relations messed up an anniversary request for the room two times. Finally on the day before departure it was fulfilled. Shows at the end of the day were nicer than others we experienced in the past. Ice cream and coffee bar was really nice. Massage, menicure and pedicure were also nice but not excellent. The beach is a let down. There is a lot of seaweed even with cleanup and quite often there was sewage smell on the beach. Not sure but the two may be related. The play area behind nizuc section is excellent. Check out the grand section even if traveling with kids as it was a nice change of pace. Enjoyed the resort even though there were some shortcomings.
  • E
    e gs
    we were planning on attending wedding at moon palace but due to the requirements they TRY to impose on attendees---THEY CAN FORGET IT. AFTER talking to their staff,a guest not staying at moon palace,and paying $350 a night, is required to pay $95 per person for a pass that ALLOWS you and your family 1 hour before wedding on property. GRANTED, the wedding party is paying a FORTUNE to just have wedding there,I think is ridiculous . If people planning events here would BOYCOTT hotels that do this,MAYBE THIS WOULD GET THEIR ATTENTION. I have been to several resorts in CANCUN FOR VARIOUS functions----MOON PALACE is Differently off my list
  • A
    Adam Z
    Very good
  • J
    Joseph kehoe
    HORRIBLE. My wife and I both had our I phones stolen, then came home and someone now is asking for money for the return of phones. Wedding coordinator horrible, food alright. Customer relations is a joke. GO SOMEWHERE ELSE
  • R
    Ryan Aspacio
    Great resorts
  • E
    Edmond G
    Nice hotel
  • B
    Bobby Secura
    The food and drinks have been ok, but they messed up our room reservations
  • S
    Sahil Prusti
    The food was great, all inclusive really means all inclusive, the room however, has a big bathtub right in the middle.
  • K
    Ky Fu
    You can easily find a better place for a better price.
  • R
    Robert Finley
    Beautiful facility. Food is great! Very kind staff.
  • T
    Tato Tarcan
    Lugar fantástico! Ótimo atendimento, comida e espaço de eventos! Wifi funciona em tudo quanto é lugar.
  • A
    Adam Foy
    Fantastic
  • R
    Randy Gleason
    Great restaurants, employees, activities and rooms.
  • S
    Shaun Else
    Good food, great service and beautiful grounds.
  • J
    Javier Juarez
    Very nice
  • A
    Apurva Gandhi
    We stayed at Moon Palace for 3 nights in late May 2015. It was part of wedding with 50 rooms in total. The location and premises are very good. The experience was less than pleasant. Food was average at best. Drinks were watered down. Biggest fraud is the resort credit. Your best option is to let them go waste. You will be happy if you do so. If you try to use them you are in for a big surprise and MANY unpleasant dealings. Even though you are supposed to be able to book 30 to 12 days prior to arrival you almost never can. The website does not allow you to book any meaningful activity. It takes the staff 1-2 hours to book each activity once you are onsite and sitting with them in person. The rates are inflated 2 to 8 times. We were able to snorkel for less than the amount the resort would like to charge us for the tax. In between they tried to make sales pitch on timeshare or club membership. The staff is helpless, not well trained or worse purposefully so. By the time you are able to understand all restrictions and applicable rules and regulations, it is time to go. Overall, you will save yourself a lot of agony if you avoid the Moon Palace.
  • R
    Robert Osorno
    Beautiful place. Lover it
  • M
    Michelle Wilson
    I really enjoyed this place and would definitely would go back
  • D
    Denise Harvat
    Extremely beautiful placer
  • R
    Rafael Hernandez
    Just one Word.great
  • R
    Raju Kankipati
    Amazing Resort for families
  • M
    Minecraft Officer AssasinCat
    All drinks are included, very friendly staff. Will come back again.
  • R
    Ramonsito 1212
    Muito bom, ótima área de lazer, comida empecavel
  • B
    Bryan Davis
    I have been here several times and each time the resort continues to get better and better.
  • I
    Ian Barker
    Great hotel
  • A
    Andrew Phan
    Huge, awesome pool with good food and service.
  • S
    Sabrina Zhao
    Rooms are great but food is average
  • O
    Ozz
    Visited On cisco live 2016 great place
  • A
    Alvin Choi
    This is a fantastic resort! But sometimes the food can be a little iffy.
  • M
    Myles B.
    Shadiest Resort ever. Please be careful if you are booking anything with them on-line or before your visit. They will take a lot of money as a deposit for your room, and then refuse to refund the money when you cancel your reservation (given unforeseen circumstances), claiming they have undisclosed cancellation policies not listed on their website. This place is a complete scam. They have lied to me repeatedly about their policies, and are refusing to refund a substantial amount of my money. I would expect far better from a resort. Buyer beware.
  • R
    Radha Bhakta
    Great resort from the views, staff, and food.
  • C
    Catherine Deiparine
    Amazing service!
  • R
    Russell Tvedt
    Went to this resort this pat week and overall it was a nice place with good staff and nice amenities. I am giving this three stars, however for two reasons. First, when we were trying to book events using resort credits, we were instructed to back to the checkin desk to register the credits. We had to wait in the long line with all the checkins which was very inconvenient. As it turns out, all we needed to do was validate the credit card for the taxes. It took less than a minute. It would have been much better to do this at checkin, or if we would have been able to do this in the actual place we were tryin to redeem the credits. Even a kiosk would have been great. Maybe they will come up with something better soon. Second was at checkout. We had to catch a 5am shuttle from the lobby and when we got to the lineup, there were about four people there already. The line grew to about ten and there were only two people there. Evidently one of the attendants was not one who even could help because when I became impatient after about ten mins of waiting, I walked up to ask her to help. I did have a little edge to my voice, but she lashed back telling me that she cannot help, because she works in accounting. My feedback is to have the desk properly staffed especially when there are already groups that are planned to leave. Also, for the rude woman: one must understand the perception of patrons at all times. Either a simple apology, some sympathy for the situation, an attept to get more help, or better yet, just do the accounting work in private. To all in line, it seemed to us that there were two people that could help, but only one wanted to help. Overall it was a great trip and a beautiful property. I just firmly believe these two processes need some refinement.
  • J
    Jay Patel
    I have only been at Moon palace for a few days and I can already say that I will definitely be returning!
  • V
    Vishal Patel
    Great
  • E
    Ethan Officer
    Awesome
  • I
    Ivan Huicab
    Lindo
  • M
    Mark Betts
    Nice. Trying to be more than what it is. Resort credits are a pain but encourage activities.
  • K
    kim kim
    Book hotel in hotel zone, if you want to at least avoid stinky beach. Expect lots of lots of mosquitoes. Room phone kept on and off and hotel rooms in remote area from lobby or stink for ocean view rooms.
  • A
    Ariel del Olmo
    All the staff is nice
  • N
    nick diddens
    Great food great pools great staff
  • R
    Rachel Ratigan
    everything was amazing!
  • I
    Ian Clark
    Cant fault it, would love to go back.
  • S
    Samantha Redwood
    Stayed for a week last easter and had the best holiday ever!! Staff were lovely and accommodation was amazing... highly recommend!! :)
  • N
    Nicholas Favel
    Amazing, beautiful lots of staff very friendly
  • L
    Lester George
    LOVELY Vaca spot. Everything was excellent.
  • T
    Thierry DiMatteo
    The best place to see concerts and events.
  • N
    Nilo Vieira
    Um dos melhores passeios que já fiz eu recomendo,
  • J
    Jonah Wolff
    Pretty kewl
  • G
    Grant Lee
    Very good
  • J
    Jeny Varughese
    Great place with great surroundings and wonderful staffs and amenities
  • M
    Matt Goulet
    Rooms are huge and amazing, the service is top notch, and the food is delicious.
  • S
    Sunshine Lump
    Awesome rooms and great staff!
  • S
    Sergio Lino. insta: santa_fome
    Excelente hospedaria. Quartos muito aconchegantes e estrutura de hotel top. O WiFi pega até na piscina. Esse lugar eu indico!!!
  • A
    Adam Wallace
    It is nice
  • D
    Dzenan Sehic
    Came for a quick drink, my friends was staying at the time. Nice resort.
  • C
    Conor Doyle
    Loveee it
  • R
    Raul Torres
    Is a great all inclusive hotel with great amenities
  • T
    Tony DeRosa
    Love this place.
  • K
    Kyle Taylor
    Best resort ive ever been to! My wife and i went May 3 for one week. The staff are amazing. If you want something to eat or drink and its not at the location you are at they will go get it for you. The staff definately went way out if their way for all our wants and needs. Not one person at the resort said no to me. The food is amazing and there is 14 restaurants which is crazy. Also the rooms are beautiful and very modern. The mini bar with the liquor dispenser is a plus, also the whirlpool and new lcd tv. Yes the beach sucks but you can go to beach or sun palace and enjoy the beach and resort amenities there. The resort also has a night club which was packed when we were there and they had a decent set. The resort is massive but if it was small you would not have so many bars and restaurants to chose from.
  • S
    susie normand
    Just back from 10 night stay. Amazing place people so friendly. The only negative I could say is rooms can do with small refurbish but not major problem. They cannot do enough for you at this hotel. We were at the grand part which I prefered it was quieter. Plenty loungers by pool no rush.if you like it more lively go to nizuc or sunrise
  • O
    Oscar Coral
    Good
  • K
    Krystal Fountain
    Great place!!!
  • D
    Dritan Dema
    Excellent
  • E
    Erica Ruiz
    Good
  • H
    Hawker Auto
    5 day golf trip with buddy on 11-17-2011 Food was a 3 at best.2 hour wait at Brazilian Steakhouse with "many" open tables. Rooms were great as was staff at resort. Golf was a joke with everyone wanting to be compensated even though your paying $250.00 a round. Telling us they had no carts when course was half empty. I would not return. Recommend a Riu....
  • T
    Toby Thompson
    Great pool and golf courses. Food is ok
  • V
    vicente rubio
    Reee elegante
  • O
    Olatunji Talabi
    Amazing. I have been there 2 times. First time I was in nizuc lobby, and the second time I was in sunrise. Everyone is friendly and they are always renovating it to make it better. Never think twice about going to moon palace.
  • F
    Franklin Weeks
    Unlimited golf and resort credit is a joke. Five day trip with one available tee time which was late in the afternoon. Resort credit is really a discount off of inflated prices for tours, massages, golf (if you are lucky enough to get a tee time), etc. Food is average and the beach is small and filthy. Many nice places in Cancun, stay away from this so-called resort.
  • N
    noobige
    My favorite vacation location
  • B
    Benito Becerra Pérez
    Awesome.
  • J
    John Haire
    Great honeymoon in 2008. Clean hotel. Great staff. Loads of bars and restaurants. Great for all types of people
  • A
    Ant Mason
    Brilliant! Top class hotel highly recommend. Plenty to do for everyone!
  • D
    Derrick Klyce
    I loved it!!!
  • M
    Michael Ko
    There is a lot to do and the service is pretty good. The food portions are very small though
  • N
    Nam Tu
    Very good!!!
  • M
    Mathew Low
    Great 5 star resort.
  • G
    Ginger Hernandez
    The hotel is gorgeous however the service is not that great, the workers are not very friendly at the front desks, everything else is great
  • S
    Stephanie Frank
    The best all-inclusive I have ever seen
  • D
    Deej Ratnani
    Great restaurants, satisfactory room service food
  • P
    Poonam Patel
    Great facility, beach is nice and peaceful, pool is fun, and food is pretty good.
  • A
    Andrew Dee
    Very attentive, clean and active service
  • E
    Erika Pimentel Rodrigues
    Férias inesquecíveis.
  • T
    Todd Bagnall
    Spent 2 weeks here. Amazing experience. like living in a zoo with comfortable 5* houses. great beaches and diving. Also, this is an eco-resort which supports and helps the local community. Food was really great with loads of choice. I recommend visiting the Cenotes for some cave diving. :)
  • J
    Jim Fleming
    The property is beautiful and the staff is the best I have experienced anywhere.
  • A
    Alvaro Nova
    Good
  • J
    Juan Irola
    Amazing
  • J
    Jorge Luis Estrada
    Good service
  • M
    Musab Hamid
    Good service
  • R
    Ryan Hamlett
    It is very nice and it is a huge resort
  • D
    Dalia Careaga
    Get better in your service.
  • D
    Danny K
    Great
  • G
    Guilherme De Vita
    Hotel fraquissimo, serviço fraquissimo, comida fraquissima. Um hotel que nao so nao voltarei mais, como tambem quero evitar que outros sejam enganados como eu fui. Quer uma dica? Procure outro hotel.
  • R
    Ruben Cuadra
    Pretty cool and professionall place
  • S
    steven vuu
    BEWARE....Hotel credit is a scam!!! The beach at Moon Palace Sunrise smell like the sewer. Hotel is overbooked. Arrived Friday night... Sat morning, I tried to book dinner reservation for one of the restaurant and was told next available time is Wednesday. Really? Taxi to go anywhere is at least $30 one way.
  • E
    Elena Knibbe
    A little strange that they put together two double beds to make a "king" bed with a crack down the middle.
  • M
    Marcel Reuter
    Superior hotel best all inclusive hotel in Cancun
  • K
    Kimberlee Conley
    We go at LEAST once a year.
  • K
    Kevin Nicoli
    Everything so far has been amazing and worth 5 stars
  • M
    michelle lee
    Everyone was really kind and knew how to treat their guests.
  • K
    Kevin Palmer
    Halfway through our fifth visit. Absolutely fantastic. The refurbishments are all superb. We will be back ASAP.
  • L
    Luke Vander Kooij
    Big resort, beautiful so far.
  • E
    Eduardo Barrios
    Enorme Hotel
  • B
    Bui Hien
    Love it
  • M
    Michael Bui
    Awesome
  • M
    Monique Smith
    Not happy that they would not honor their rates on their own website. It took 5 hours to get checked in because of all the confusion. Food was average. Spent $480 for a night stay from 11pm to 12pm the next day. Spent hours trying to get the problem worked out with no resolve.
  • A
    Adniel1992
    Really good resot highly recommend
  • C
    Cody Lenfesty
    Fantastic food, friendly staff. Great location.
  • D
    Darren Dodd
    Great resort and some of the best staff and service in Mexico
  • M
    Maria C.
    The food is very good!
  • D
    diego molina
    .jkk
  • F
    Frank Buffone
    Great resort, great good, always something to do.
  • M
    Mindy Wickett
    Awesome place
  • J
    Jade Wang
    This is a great hotel, under my opinion. It has a beautiful view, a place for kids to play, and large hotel rooms.
  • J
    Jessy R
    Unforgettable! Best resort by far that I have visited. *Must visit Alejandro Moreno by the Swing Bar! He really made our trip!!
  • R
    Raul Santiago
    Awesome resort
  • J
    Jennifer Seefried
    Very clean, large resort with lots of activities, restaurants and staff.
  • S
    Steven Jung
    Pretty good, the people working here are really nice
  • B
    Brandon Carlson
    Everything is excellent!
  • T
    Tyler Salber
    Food and drinks are great!!
  • D
    Douglas Noble
    Every thing
  • A
    Alex Porges
    Five star resort at its finest. Make sure to knife someone with a membership.
  • F
    Felipe Perrone
    Ótima infraestrutura para lazer ou negócios
  • H
    Helmuth Baum
    Great place to come and relax with friends and family.
  • P
    Patrick Sterk
    Pool was great!
  • T
    TAMMI ROBINSON
    Everything you want in a vacation
  • L
    Logan Scheinoha
    Most amazing hotel ive been to
  • A
    Alexander Mendez
    Over priced but its great.
  • C
    Carlos Augusto Mendoza Sanchez
    great place to stay
  • M
    Mack Bodie
    It was great
  • A
    Aman Shah
    Big af
  • W
    William Campbell
    Excellent Resort with everything a person or family would like. I cannot speak highly enough of this resort.
  • P
    Philip Crapps
    This place is amazing. Love it.
  • J
    Jonathon Black
    Beautiful. Great staff. Great food. I will go back
  • L
    Lane Serup
    Very nice
  • B
    Brendan Tozer
    Great
  • N
    Nick Bulmer
    Plenty of things to do.
  • T
    Todd Nelson
    Best service and best amenities!!
  • J
    Jason Schott
    Very nive resort amd the foodnis excellent
  • H
    Hilary Kneale
    Beautiful, relaxing, great food.
  • P
    Penny Kidd
    Great place for families or as a couple.
  • R
    Robert M
    Good place, service needs to get better.
  • M
    Matt Peacock
    If the beaches were better this would be a 5
  • B
    Barnsleyboy Mccluskey
    we went 1st sep. will def. go again best holiday ever.
  • D
    dubai dubai
    فندق رائع جدا جدا وهو عبارة عن مجموعة فنادق في مكان واحد امتداد على الساحل لأكثر من 4 كيلومتر به العديد من المطاعم واحواض السباحة.
  • D
    David Schendel
    Just an awesome place, believe me.
  • C
    Carrie Wright
    Love it all!
  • J
    Jerry Cline
    Great place
  • I
    Inga Lasko
    Awesome spa.
  • B
    Brentwood Auto Brokers
    Beautiful place!
  • C
    Charlie WoW
    Good
  • R
    Rohit Srivastava
    Weird smell in lobby
  • G
    German Schaub
    Kidzania
  • E
    eunsoon jang
    I went cancun first time and never want to go back. It was horrible vacation.
  • C
    Christy Gill
    Absolutely fabulous resort!!
  • L
    Lia Babeanu
    Only had great service
  • F
    fabricio slobodzian
    Top
  • P
    paul irwin
    Great for families...amazing
  • M
    Mike Mady
    solid. quality food and service.
  • C
    Connor Stoehr
    All inclusive. Exquisite atmosphere and service.
  • Y
    Yenny V. R.
    Kidzania
  • K
    Krista Wolfe
    Overall grounds are nice, staff is great, food sucks.
  • F
    Fernando Martinez
    Ghh
  • E
    Ezequiel Canul
    A great place
  • M
    Mandie Stautz
    Great resort
  • K
    Kelsey Silver
    Love the staff.
  • J
    Jonathan Davidson
    The absolute best all-inclusive of all time
  • C
    Chris Evans
    Love it, great service and a beautiful resort
  • R
    Radames Peña
    Loveit
  • R
    Robert Lloyd
    Nice all inclusive place.
  • C
    Chris K
    Definitely the place you want to go back to again
  • Y
    Yinfeng Zong
    Excellent place. Great stay.
  • M
    Michelle Aichele
    Amazing all inclusive resort, great for weddings!
  • J
    Junghwa Kwon
    I think the servixe is getting worse.
  • J
    janie cloutier
    Plage ordinaire
  • K
    Keegan Squires
    Great staff and resort!
  • W
    Wayne Cass
    Fantastic Spa!!
  • C
    Corina Lai
    Golf was excellent
  • H
    heriberto vega
    Amazing place for the family
  • D
    David Mcgarey
    Good.
  • D
    Duncan Duncan
    Fantastic 5 star stay
  • Z
    Zach Aichele
    Big Resort, Lots to do & All Inclusive!
  • V
    Vic Peraza
    Nice place
  • A
    Adolfo Carranza
    Its beautiful
  • M
    Megan Makarewicz
    Beautiful
  • M
    Michael Banach
    Great
  • L
    Llecarud Ezkema
    Awesome place
  • W
    Woo Yi
    Great family resort
  • J
    Jeremy Chau
    Huge resort with lots to do.
  • D
    Diana Gonzalez
    Great diamond resort ! Great food ...
  • J
    Jesus Lopez
    Fantástico
  • S
    sebastian tellez
    Good option for vacations ;)
  • A
    Albert Kong
    Great!
  • I
    Isaac Lañado
    Nice place
  • A
    Agustin Perez Toledo
    Amazing
  • V
    Vince Wang
    Service is great, room is fantastic, food is the best in Cancun.
  • T
    Tania Hanono Dayan
    Giant all inclusive
  • H
    Hugo Borges
    Great Place, 10minutes from the airport
  • C
    Cintia Yoshino
    Perfeito! O atendimento, os restaurante e as acomodações!
  • S
    Supervisores Yellow Bus
    bk
  • K
    Kuldeep Patel
    Very good place
  • M
    Mark Boccelli
    Fantastic resort!
  • J
    Jonathan Valenzuela
    Evento AT&T
  • C
    Chris Higham
    Great holiday .SUper hotel
  • T
    tj lemke
    Awesome sauce
  • ?
    劉國軍
    服務非常好,選擇多樣化
  • C
    Christine W
    Very good
  • J
    Jorge Ojeda
    FANCY
  • E
    Everton Almeida
    Muito lindo! Ótima alimentação, serviço. ..
  • D
    Dylan Bould
    Food is average
  • W
    Walther Hernandez
    Good
  • R
    Ricardo Muleiro
    KidZania rocks!!
  • R
    RUSSEL ADAN CAUICH EK
    Excellent hotel, I love it
  • N
    Nico Gazzano
    Perfect place to go for a relaxing getaway
  • V
    Varun Naik
    NA
  • U
    Un usuario de Google
    Crowded
  • C
    Connor Barry
    It was good
  • L
    Letzy Alegría
    Bonito
  • S
    Shez Sheratt
    The best holiday I have ever had
  • D
    Daniel Ting
    The food and atmosphere is great!
  • D
    Delilah Nankoo
    It was amazing
  • S
    Sun Kim
    So far so good
  • C
    Chris C
    Great service as always
  • T
    Thomas Schaefer
    Very nice place.
  • C
    carmim Di
    very beautiful! wow
  • R
    Rafael Santos
    boop
  • M
    Matt Clair
    Great family experience, staff was great.
  • S
    Scott Adelson
    Nice place
  • M
    Mark Oquist
    Pretty great.
  • ?
    Алексей Резвый
    Вот, просто душевно... Сервис, люди, номера.
  • E
    Eugenia Reis
    Ligar maravilhoso! Tudo de bom!
  • K
    Keerthi Prasad
    Nice place, decent food.
  • K
    Kulwinder Singh-Rai
    Great
  • A
    Anthony lee
    Excellent!!
  • T
    Tina Luong
    Really nice...
  • J
    Jeff Weeks
    Great place, great hospitality
  • M
    Mark Mckeown
    Great service
  • D
    Dan Schimmel
    It was great!
  • D
    Dustin Kiselbach
    Good food, beautiful resort.
  • A
    adg2665
    Great
  • J
    Jassi Sandhu Dhandian
    The Best :))
  • C
    Caroline Ioannidis
    (Traducido por Google) Bien descansado !!!!
  • N
    Nahun Martinez
    Nice
  • R
    Renee Tsang
    Good
  • M
    Minh Nguyen
    Amazing
  • D
    Dustin Whitmore
    Amazing place!
  • A
    Allen N
    Great resort
  • K
    Kelly Tunney
    Great service!
  • J
    Jeremiah Chan
    Great
  • N
    Ny Nyc
    (Traducido por Google) No hay nada a la suerte que tiene un como
  • A
    Alina Zakirova
    tbe best place
  • J
    Jorge Luis Mejia Cano
    Hotel MOON Grand
  • N
    Nicole Waller
    Exquisite
  • T
    Tamara Williams
    Great resort
  • K
    Kate Mercer-Lawson
    Nice
  • A
    Ashkan Kharazi
    Average
  • C
    Carlos Henrique Rodrigues
    Excelente, otima comida e atendentes gentis
  • R
    Rosalyn Collins
    Love it, weather is amazing
  • C
    Chirag Patel
    Friendly staff
  • B
    Brandi Plante
    I would go back in a heartbeat!!!!
  • G
    Gerhard Trippel
    Loved it.
  • M
    Michele Leao
    Perferct!!!
  • U
    Un usuario de Google
    it`s a incredible hotel ... a superluxure place. wee...well¡ my wife and me were there in our honey-moon and that experience was unforgetable. that hotel is very,very but very big. you could try to go and then .... you could have a lot of wondefull things to tell