Hyatt Zilara

Complejo turístico en la playa

Rellenado 1635%


Información

cancun.zilara.hyatt.com
+52 998 881 5600
Blvd.Kukulcan KM 11.5, Zona Hotelera, 77500 Cancún, QROO, México
4.6
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Ubicación


Comments 319

  • D
    Daniel Chimal
    Excelente comida y atención, sin duda regresaré, habitaciones calidas y cómodas. Playa esquinita, personal amable y servicial.
  • L
    Lluvia Jauregui
    Excelente lugar servicio alimentos ! Total satisfacción
  • S
    sandra Venturi
    Encontre paz,tiene todos lo q necesito.entretenimientos,atencion,humildad,buen trato y bno precios.
  • A
    Angel Gabriel Cauich Yah
    Muy buen servicio
  • M
    Marcelino Freixas
    La HISTORIA del ..... Hotel HYATT ZILARA , Cancun . La AMISTAD y el buen SABOR siempre perdura en el TIEMPO gracias marcel
  • S
    Steve Torres
    Excelente servicio e instalaciones
  • L
    Leonilda Di Scala
    Estoy aca en este momento , es un paraíso , exelente atencion en donde estes , las habitaciones hermosas , impecables , comida de primera , gracias por la atencion !!!!
  • J
    Jesus Cordova
    Muy buena imagen
  • A
    Alexis Castillo
    Excelente ambiente, todo el personal muy servicial, gran comodidad en las instalaciones de primer mundo y además con excelente salida para el transporte de salida, fácil check out, el menú me pareció muy interesante y además precios no tan elevados.
  • J
    Javier Ochoa
    Excelentes instalaciones, playa amplia y tranquila. El servicio de cada empleado es impecable y los alimentos excelentes!!!
  • J
    jose ortiz
    Excelente atención
  • L
    lizeth gtz
    Muy bien servicio y muy tranquilo listo para descansar
  • J
    Jose domingo Magaña fernandez
    Muy buen hotel
  • J
    Jorge Porras
    Buen lugar
  • R
    rene salazar
    Un hotel muy elegante y de mucha clase el servicio es el mejor.
  • G
    Gumaro Cruz Francisco
    Grandioso trato e instalaciónes en perfectas condiciones
  • M
    Master Roberts Lee
    Excelente servicio
  • C
    Caby Rosas
    Me encanta este lugar por sus instalaciones, alimentos y gran amabilidad del personal
  • H
    Hugo Pavón
    Una experiencia inolvidable El paisaje, las instalaciones del Hotel muy buenas.
  • A
    alfredo macias
    El hotel está situado a tan solo 5 minutos de plaza la isla y 10 de los night clubs por lo cual tiene excelente ubicación, muy buena playa y excelentes alimentos
  • J
    Jose Gabriel Canul Tuz
    Es el lugar donde trabajo y me encanta
  • J
    jesus cordova hernandez
    Muy bien
  • G
    Gerardo Diaz
    buen ambiente
  • E
    Emanuel Romero
    Excelentes instalaciones
  • C
    Cristina Perez
    Excelente salón
  • T
    Tomy Iván dzul Cen
    Muy lindo
  • D
    david
    Buen servicio
  • A
    Angel Perez
    Buen hotel y serca de plaza la isla
  • E
    Edgar Campuzano
    Me encanta, los restaurantes son exquisitos y el servicio en barra es muy amable! Me fascinó el hotel.
  • K
    Kevin E.
    Las instalaciones son buenas, el lugar bueno y con una ubicación bastante aceptable, definitivo un lugar recomendado.
  • F
    Flor Cano
    Todo. Muy lindo y todo el personal desde el personal de limpieza y todos muy amable.quede facina .saludos a angelito muy amable.
  • M
    Mervin Álvarez
    Muy completo, tiene todo para una estadía perfecta.
  • D
    D4nB0rSw3pt26 xd
    Exelente todo genial servicio y habitaciones de maravilla y ubicación centrica
  • E
    Eriivale Garcia
    Que buen hotel
  • L
    Laura RS
    Siento que a la comida le falto un poco de imaginación por lo que gastamos
  • L
    Luis Villuendas
    La comida en spices restaurante es simplemente espectacular
  • G
    gilberto rojas
    Muy buen hotel gran srrvicio
  • J
    Jose Quijada
    Muy amable todos
  • A
    Andres Rodriguez
    Todo bien
  • K
    Karla Estrada
    Excelente todo para relajarse al 100%
  • G
    Gustavo Poblete
    Las vacaciones en familia mas hermosas en mi Vida!!!
  • V
    V.A.M. LATINO
    Excelente trato del personal excepto seguridad , a veces parece que te persiguen
  • G
    Gustavo Alberto Dominguez Gonzalez
    Caro y de poco gusto
  • U
    Ubyquit
    Excelente
  • G
    Guillermo Femerling
    Todo excelente
  • M
    marco trujillo
    Lo conoci cuando era hotel THE ROYAL
  • C
    Carlos Mario Valenzuela Bolivar
    Excelente hotel, muy bonito y un buen servicio
  • S
    Silvia Cenci
    Un sueño el lugar ideal para relax y disfrutar las vacaciones ideales
  • J
    Jose Daniel Lebrija
    Un hotel común. Servicio cálido y sencillo, comida común, instalaciones normales. Limpio y bonito. Cubre las expectativas de unas lindas vacaciones
  • M
    Ma FeR
    Hermoso lugar, excelente servicio
  • A
    alejandro pat
    Excelente servicio
  • H
    Hugo Apollonio
    Excelente!!
  • K
    Karen Velasco
    Muy buen lugar
  • E
    Eduardo Carrera
    El Hotel es impresionante ,cuenta con tan solo 307 habitaciones de la cuales todas tienen vista al mar ,la atención es súper personalizada,cuenta con 6 restaurantes ,es un hotel todo incluido de categoría luxory.
  • Y
    Yo y Tu
    Es un hermoso hotel, aunque los precios un poco altos.
  • R
    Ruben Crisanto
    Asiana excelente
  • D
    Dorys Cretton
    Excelente TODO!!!!
  • F
    Felipe Arias
    Prefecto el mejor lugar para pasar y disfrutar
  • C
    Carmen Gusman
    El mejor
  • A
    Araceli Hernandez
    Excelente lugar para pasarla en pareja o con grupo de amigos. Me encanto!!!
  • J
    Jose Antonio Peña Escalante
    TDe los mejores hoteles a los que he hido, atencuon, comida y lujo,
  • A
    abel garrido
    Buen servicoo
  • J
    joao willig
    Un hotel muy bueno de 5 estrellas
  • J
    julian herrera
    Es un excelente hotel
  • A
    angel santos oxte
    Me encanto
  • J
    Jonathan Castillo
    Hermoso el hotel. Y la mejor atención
  • G
    Gustavo Ku
    la alberca el genial
  • J
    Juan Manuel Ramos Armendáriz
    Excelente lugar y un gran servicio. Vacaciones de ensueño
  • C
    Claridri
    Excelente hotel. El paraíso!
  • H
    Hanako Shizen
    Excelente ambiente
  • J
    Jesus Lopez
    Es un lugar muy especial personal amables su s especialidades en la gastronomia esta buena
  • L
    Luis Fernando Rodriguez
    Excelente opción por si quieren tener un Hotel 5 estrellas así como las mejores opciones de restaurantes. El plus que me parece excelente es que no tienes que preocuparte de habitaciones con vista al MAR
  • C
    Christian Vargas
    Muy colonial buen servicio
  • E
    eduardo reyes
    Excelente servicio
  • R
    Ricardo Arjona Titis
    Muy tranquilo y buen servicio
  • N
    Nasse Herrera
    Excelente
  • V
    Victor nah
    Excelente servicio
  • A
    arturo diaz
    Todo excelente
  • L
    Luis Lemus
    El mejor
  • L
    Luis Enrique Oliveros
    Hermosa playa. Buenas instalaciones
  • G
    Gato Téllez
    Es un hotel muy lindo y grande. Con una vista preciosa.
  • A
    AKAGAMI KAKASHI
    Muy buena opción para pasar un rato agradable
  • S
    Susana Ortiz
    Soy Mexicana, mi experiencia en el hotel es maravilloso, nunca sentí la discriminación por ser mexicana sino todo lo contrario, nos trataron super bien y la forma en que te saludan en cualquier lugar del hotel es amable, los restaurantes son excelentes, la comida y la bebida es de primera, el spa esta magnifico, ni que decir de las habitaciones que están dotadas de excelentes almohadas y todavía cuando ingresas al hotel te preguntan si deseas una almohada especial para agregártela a la habitación, así como si deseas el periódico todos los días y que tipo de ambientación quieres para tu habitación. Claro que regresaría es formidable y se los recomiendo ampliamente ya que pasaran un extraordinario descanso
  • E
    Elena Resendez
    Buen servicio
  • A
    Avigail Reyes Olmos
    Este hotel tiene todas sus habitaciones con vista al mar , lo cual nos permite disfrutar de una maravillosa vista. El personal es muy amable desde que uno llega se nota que lo importante realmente es el huésped . Los cuartos son super amplios y muy limpios, todos tienen jacuzzi. Los restaurantes ofrecen comida típica y de muy buena calidad, además es el único hotel que he visto que tiene una especie de cafetería tipo starbucks que ya se incluye en el precio todo incluido, por si solo tienes antojo de un café, té, frappe o postre puedes dirigirte a este lugar y estar un buen rato.
  • J
    Jona Neri
    Excelentísimo lugar
  • E
    Enrique Alejandro Cero
    Muy bonito
  • E
    Ernesto Toraya
    Todo muy limpio y excelente servicio y atención del personal
  • B
    Bryant Gamboa
    Muy bueno excelente servicio
  • T
    Tian Ma
    Excelente gastronomía y la atención a los clientes
  • R
    Raul Monroy
    El mejor lugar para disfrutar tus vacaciones
  • R
    Roberto Marquez
    Muy buen lugar lo recomiendo un 10
  • I
    Ivan Faria
    Lo mejor de Cancun
  • C
    Cristian Alejos
    Excelente el servicio
  • J
    José Ángel García Fuentes
    Una excelente vista, bufete muy ricos y un trato excelente
  • P
    Pedro Garcia Fuentes
    Excelente instalaciones.
  • S
    Sergio Uriel Valdes Esteves
    Es un hotel muy hermoso todas las personas q trabajan alli son muy amablesse los recomiendo
  • R
    Rodrigo Moomin
    Un lugar increíble, lo recomiendo ampliamente
  • A
    Antonela Viyerio
    Todo impecable instalaciones y servicio.
  • J
    Jesse Rooz
    en mi experiencia fui tratado muy mal por el personal del hotel desde que llegue el tipo de la recepción llegue le entregue mi reservación y me hizo esperar como si no les hubiera pagado y todavía atendió a unos estadounidenses siendo que ahí ay mas personal no el sr. primero atendió a los gringos siendo que estos ni las gracias le dieron y el como un payaso con sus famosas caravanas estúpidas que a mi y a mi esposa no nos mostró nada de una buena educación ni respeto esto me pareció muy racista de su parte bueno abreviando todo el personal sin excepción son una bola de malinchistas que a los nacionales nos tratan tan mal que no me quedaron ganas de quedarme alguna vez mas en ese lugar ni aunque me lo regalaran a y de los restaurantes que tienen no todos son buenos ya que supuestamente son de gourmet.. bueno sin palabras y la comida asiática dios mío que culpa tienen los chefs pero es lo que les ordenan se me hace que los enseñaron en alguna provincia de vietnam fue horrible bueno les dejo mi experiencia pero si quieren experimentar adelante bye ...
  • C
    Canul Aaron
    Hotel de 5 diamantes, excelente todos los servicios.
  • J
    Josfer Sc
    Buen servicio y excelentes platillos
  • E
    Edgar Resendiz
    Super atencion desde la llegada hasta tu salida
  • N
    Not ZerO
    La gente es muy amable
  • J
    José Huerta
    Tengan cuidado, les querrán vender semanas en el Hotel y les dirán que pagan solo 235 dólares por persona por semana, cuando en realidad es por noche y quedan obligados a comprar 7 noches. En el hotel les dirán que es muy barato, pero unas vacaciones aun habiendo comprado la membresía, salen a precio regular como si no tuvieran esta. Así que te roban el dinero de la membresía y no te dan nada.
  • A
    Agustin Riobo
    Sus habitaciones son increíbles. Y todas con vistas a la playa y las piscinas.
  • J
    Jose Antonio Tanasi Caschini
    Importante para poder llegar en el Gps ubicarlo como Royal Hotel Club Internacional. Del resto experiencia A++
  • A
    alberto morales
    Excelente
  • J
    Jorge Martinez
    Simplemente hermoso !!!!
  • F
    Felipe Mtz
    Por que esta cerrado
  • U
    Un usuario de Google
    Excelente luna de miel
  • T
    Terri Schrader
    The most luxurious and welcoming hotel we have been to! All service was top notch. The hotel is clean. The food and drinks were delicious! Our room was spotless and constantly maintained. The pools were inviting and never over crowded. Have not one thing to complain about! We definitely would like to return!
  • R
    Rick Carduner
    The Hyatt Zilara looked great on the website when we were planning our vacation. However, when we got there it FAR outceded our expectations. The world-class service was as impressive as if you were at a Ritz Carlton. The food was great, alcohol was top shelf and plentiful unlike what you read about all-inclusive Cancun resorts. The fitness center was amazing and spotless. We are already planning our next trip to the Hyatt Zilara.
  • S
    Stanley Chan
    The facilities were a bit dated. The food quality could be better as most of the restaurants served food that seemed to be reheated prepared food. The air conditioning in our room was weak. Service overall was very good. The buffet Spice served the best, freshly made, most consistently good food. The view from the room balcony was very nice.
  • A
    Andre Nelson
    My wife and I stayed here for our honeymoon. The staff was very friendly and helpful, the food was excellent. The room was always clean and well stocked. We definitely recommend this resort. We will definitely return.
  • A
    A Banana
    Overall good experience. Entertainment was excellent. The drinks and food were really good. Customer service was outstanding. I really liked the idea of the private room service boxes but, they seemed pointless after every time I would order food the person bringing it would knock on my door and come into my room anyway which was a bit frustrating. Other than the privacy boxes I have no complaints, really amazing resort!
  • P
    Paul Gottfredson
    We went to the Hyatt Zilara Cancun three (3) years ago for our honeymoon. We enjoyed it so much we decided to go back on our three-year anniversary. The hotel staff treated us with so much respect. The food was fantastic and we loved every minute of our stay!
  • ?
    Лидия Шабурова
    Великолепный отель в райском месте.. мы с мужем второй раз в этом отеле . И конечно же он не разочаровал .персонал улыбчивый внимательный ко всем капризам гостей. Молодцы! Устраивают праздник на протяжении всего отдыха. Спасибо ! Удачи и процветания.
  • E
    Ernest Dorelien MBA
    We spent one week at the Hyatt Zilara in Cancun and it is an exceptional place there great food, shows at nights in the entrance lobby, the swimming pools always nice and clean, the wait staffs are outstanding. I highly recommend this resort.
  • L
    Lei Bei
    Good facilities but some staff were rude and slow. Most are great but the check in person (Jerry) was rude and condescending. The manager (Enrique) was no help. A lot of rules which are only enforced on some people and not others. Also be resort credits are actually $10 coupons. You can only use 1 each time. Seems like false advertising. Probably last time I will stay here.
  • A
    Andrew Graham
    My wife and I absolutely loved staying here for our honeymoon. The rooms were beautiful, the food was delicious, and more than anything the service was incredible. Everyone that works here are the most happy and kind people around! Their warmth and enthusiasm made the trip for us. Highest recommendations!
  • D
    Dion Smith
    (Traducido por Google) Por primera vez en Cancún. Definitivamente fue una gran experiencia! El servicio desde el registro hasta la salida, fue increíble! Las bebidas en el registro! Reservé una habitación doble por accidente y el que cambié ningún problema. Cada habitación es con vista al mar. La comida era estupenda! Dio ir a María Marie o chefs plato pero la comida en cualquier otro lugar era
  • B
    Becky Smith
    Hyatt Zilara Cancun is a beautiful huge resort. Junior suite was spacious. Would have taken advantage of the Spa and massages but they were too expensive.
  • A
    Abby Sills
    Amazing staff and service. Clean pools and comfortable cabanas. Spa was fabulous! Food was delicious and the choices were expansive. Activities were fun. Coffee shop was cherry on top! Would love to go again.
  • A
    Amit Ray
    Probably the best all inclusive experiences I have had. From the food, to the rooms, to the staff, everything was wonderful. Highly recommend!
  • M
    Matthew Washington
    The service at the Hyatt Zilara is awesome! Great drinks, great pool, and everyone should find something they like as far as food. Beach is right outside hotel, and is beautiful. Waves are very rough, though.
  • R
    Rafael Amorim
    Nice beach, wonderful food, nice swimming pool, Felipe is a humble and skilled bar tender and you can live as a king with his drinks! A special thanks to Freda and Paul from the interteinment team, Jonathas from the front desk and Gonzales from the swimming pool team. Overall a five star people and 5 star hotel.
  • A
    Adam Ham
    Rooms are great aside from a noisey A/C (the hot tub in the rooklm is amazing). Food is about average, but interesting. Overall I would recommend it to someone.
  • J
    jenny Mcclellan
    Overall the location of this hotel is beautiful. I would love to see some upgrades such as plumbing and air Conditioning. The restaurant choices were decent and the servers were great. I will say the that the concierge staff needs some training and managing guest issues and knowing the area, perhaps a list of restaurants and local activities.
  • D
    Doreena Thomas
    I have been coming here since 2011. The staff are amazing!! The rooms are beautiful. Just an overall superior vacation experience at Hyatt Zilhara and I will continue to come every year.
  • A
    Ajay Patel
    Gorgeous property in the Cancun resort zone. We love the staff, extremely friendly and accommodating. Always had unexpected​ little gifts when the room was serviced. You get to choose the types of pillows you want for your room. The pool is huge with tons of space and poolside cabanas. The beach bar with the swings facing the ocean is an awesome touch if you are beach side. The food is very good with a lot of variety to choose from. My wife and I will definately come back!
  • G
    grisel aponte-austin
    We went for our anniversary and had an amazing time the workers are humble and beautiful people we had romantic dinner in the beach. The service was impeccable.
  • M
    Mike Lapos
    EVERYONE went above and beyond what we expected. From check in to the room to the staff and the food. We had a wonderful and relaxing time. I would definitely recommend this hotel.
  • K
    Katya Paetzold
    Most amazing experience ever. Staff is amazing and goes above and beyond what I would have ever expected.would recommend the Zilara to anyone. Best experience of my life!
  • E
    edward rhodes
    If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the cheapest rates around... Gorgeous property in the Cancun resort zone. We love the staff, extremely friendly and accommodating. Always had unexpected​ little gifts when the room was serviced. You get to choose the types of pillows you want for your room. The pool is huge with tons of space and poolside cabanas. The beach bar with the swings facing the ocean is an awesome touch if you are beach side. The food is very good with a lot of variety to choose from. My wife and I will definately come back!
  • B
    Brian Burriss
    Simply fantastic! Great service, great food and a geat view!
  • K
    Kathleen Thomas
    The rooms all look out over the beach front. The staff was excellent but bar service could get slow (there is only one poolside bar). Everything is centrally located and you do not have to walk far to get to anything. The food was excellent for an all-inclusive hotel. The atmosphere is quiet, if you are looking for a party I would suggest going elsewhere. The hotel has a romantic ambience. My biggest complaint was that our room started smelling like cigarette smoke, and despite informing the front desk, the situation only got worse. I believe the rooms are all non smoking, but our neighbors were smoking, and it fed in through the air conditioning. I really appreciated the coffee shop and well stocked mini bar. Overall, I enjoyed my stay and would probably go back.
  • J
    Justin Weir
    Nice staff, convenient restaurants on site. Rooms are nice, all of which are facing the ocean. Room service food is quick, but not very good.
  • W
    William Boyce
    The location is amazing and the Caribbean Sea is beautiful. The best thing is the employees. You get the impression that they truly want you to enjoy your time at their resort.
  • C
    Christine Fredriksen
    This hotel was the epitome of a vacation. We stayed in a swim up room. The views were spectacular. The service at every level and venue was impeccable. Our room had its own hot tub, private swimming pool at our doorstep, telescope, premium liquor stocked mini bar. Attention was paid to every detail of our comfort down to choosing our own pillows. The food was varied and high quality. We will be coming again. Highly recommend.
  • J
    Juanma Pérez
    An overall great experience. The attention was amazing and the food is unbelievable. Great place to stay for a Cancún vacation.
  • S
    Shawn Deufel
    The zilara is great. The view is impeccable and the service is excellent. The drinks and restaurants are great as well.
  • A
    Adam Dougherty
    Been to all 50 States, travel for a living. Love the Zimbra. Location, beach, service, food, drink, excellent. I never write reviews, but felt I needed to for this place. Will come back for sure.
  • T
    Tiffani Mitchell
    Great service. Luxurious accomodations. Great food. Glorious beach views.
  • L
    Leonardo Mocci
    Great place! Awesome staff, incredible views. Make sure to request high floor rooms. Some rooms have Nespresso coffee machines. All rooms are Oceanview so no need to upgrade! 20min walk from the Cancun Hotel Zone clubs and bars. Make sure to make a reservation to the Asiana Restaurant ahead of time for the Hibachi dinner.
  • T
    Tony Masterson
    Fantastic staff, hotel and fascilities. Just a shame about the guests that have no class, who abuse the hotel, staff and fellow guests, with their unacceptable drunken loutish behaviour..Also did not like the school disco in the 24hr lounge, whos crazy idea was that?? Hyatt Management its time to get back to basics, and restore some luxury back into the Zilara. Theres a reason it is now rated as number 6 on trip advisor, Just look around and you will see why, and its NOT because of the staff.
  • O
    ocie gregory
    Best Cancun vacation spot you will be able to find. Stop looking, make your reservations now!
  • B
    Bennett Ortiz
    I have been to several hotels in my time traveling to Mexico. This resort is by far the friendliest and most accommodating. My wife and I had a terrific experience. The hotel was 95% occupied but never felt crowded. The food was fantastic for an all-inclusive. Live shows at night top it off. We will be coming back, no doubt about it.
  • K
    Kristi Mobbs
    Staff was courteous and resort was clean. Restaurants offered a variety of food and servers were fantastic.
  • H
    Holly Brososky
    Everything was perfected. From our room, the beach, the service and the food. I would highly recommend this hotel.
  • M
    Manuel Sánchez
    The rooms, location and service in the restaurant was excellent, its a excellent hotel
  • R
    Red Fox
    This place is amazing! The staff are second to none, thank for making our holiday so special and making us feel like royalty. Thanks Frieda, Paul, Jorge, Kevin and all of the entertainment team you guys rock and made out days so much fun :)
  • D
    Dallas Wallace
    Is a great place to visit. Very relaxing. The staff is friendly and very helpful
  • T
    Tiffany Faul
    This is by far the place to go if you are looking for an all-inclusive resort!! We loved every second of our visit.
  • L
    Liz K
    The air conditioning was pretty well and the building was kind of dated. View was nice and food from Spice was good.
  • S
    Stephanie Roper
    The hospitality at the Zilara was oustanding! The rooms were very clean, the staff was overly kind, and the ambiance was splendid! Well Done Hyatt!
  • A
    Andy Arias
    Absolutely loved my stay at the Hyatt Zilara Cancun. Everything about it was as advertised. The food, room, environment and the staff were all excellent. I will be back in the future.
  • P
    Patricia Adams
    Wonderful service, good food and lots of amenities.
  • J
    Jeff Wang
    The amenities are amazing and the staff is so friendly
  • T
    Tammy Faul
    Top notch hotel and staff!! Our wedding was one for the books and magical. Brian & Tammy Dwyer May 27th, 2017
  • T
    Tracy Nguyen
    Love this place! Great customer service. We enjoyed eating at all the restaurants.
  • J
    john fabel
    Beautifully appointed all-inclusive resort in always gorgeous Cancun. Amazing amenities and incredible food but one thing places this resort head and shoulders above others where I have stayed, the staff. There is a real culture of service that is palpable and makes for a great experience.
  • A
    Arthur Tondato
    Hotel alto padrão, excelente limpeza, ótimo atendimento ... sensacional!
  • T
    Thomas Rawls
    Had a horrible time getting our room. Made advanced reservations, but there was a problem at check-in that had us waiting in the lobby for 2 and 1/2 hours--the staff did not seem particularly interested in solving the problem (their error). Once in the resort, everything was okay; but the bad experience at arrival really will make us think twice about going again.
  • M
    Marcita Suazo
    we had a lovely vacations, excellent service and the best staff, very friendly, they know how treat people, and very clean rooms, I totally recommend this Hotel. love it
  • V
    Vibhu Singh
    Spent four nights here. Food, drinks and service were fantastic. Would recommend.
  • O
    Omar Gharbieh
    Booked to stay at Hyatt Zilara Cancún for our honeymoon and it did not disappoint. From the moment we arrived we were greeted by friendly and professional staff and treated like royalty. The hotel is in an amazing location - right on the beach and within walking distance to the large shopping mall and the lively down town area. The rooms are kept clean and tidy and the room service is quick and reliable. There is a great choice of dining options at the hyatt zilara cancún and a good variety of different themed events held on a daily basis. The pool area is kept clean and tidy all day long and there are waiters who will serve drinks to your sun bed around the clock. Other facilities include a gym, shops, spa treatment area and lounge area. Cannot recommend this hotel enough and would definitely book again
  • J
    joanna oceguera
    Amazing all inclusive hotel. Great restaurants and staff is always friendly and helpful.
  • J
    Jaswinder Toor
    Fantastic location amazing service great food and wonderful staff everyone so friendly and approachable. Beautiful hotel.
  • L
    Lourdes Estrada
    Excellent service, beautiful place to relax and have fun
  • H
    Hector Lopez
    Staff set a new service level of excellence. We felt like "one-percenters."
  • K
    KARLE Tiaush
    If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked this hotel on there and they had the cheapest rates around... The rooms all look out over the beach front. The staff was excellent but bar service could get slow (there is only one poolside bar). Everything is centrally located and you do not have to walk far to get to anything. The food was excellent for an all-inclusive hotel. The atmosphere is quiet, if you are looking for a party I would suggest going elsewhere. The hotel has a romantic ambience. My biggest complaint was that our room started smelling like cigarette smoke, and despite informing the front desk, the situation only got worse. I believe the rooms are all non smoking, but our neighbors were smoking, and it fed in through the air conditioning. I really appreciated the coffee shop and well stocked mini bar. Overall, I enjoyed my stay and would probably go back.
  • B
    Brian S
    Awesome resort and the service is the best
  • J
    Jose M
    Wonderful resort, my time here has been the best hotel experience in a long time. The service is great and the staff are very helpful and accommodating to guest request.
  • W
    Wes Johnson
    The hotel is spectacular! The staff is fantastic and the amenities are first class. Food is good, beach is clean and beautiful, and the on-site fitness facility with classes and lap pool is great!
  • H
    Halcyon Technologies, Inc.
    Amazing hotel! Staring from the food, entertainment, beach, rooms, pool and service and everything else
  • C
    Chelsy Ferreira
    Amazing resort, very clean and well kept, incredible staff
  • L
    Luis C P R
    Ótimo hotel, alto padrão! Tudo muito bonito, limpo e de bom gosto. Todos os quartos são voltados para o mar. Alguns permitem ver tanto o nascer quanto o por do sol e da lua. Comida excelente; Quarto excelente; Piscina aquecia; All inclusive;
  • G
    Gibran Michel
    Very nice place, but your food choices are limited and in room station lacks everything.
  • D
    Diane Spence
    We have been returning to the Zilara for 6 years now. Best resort in the Hotel Zone.A lot of the staff know us by name and there welcoming back is exceptional.
  • J
    jorge zamora
    Beautiful views. Luxury hotel. Awesome staff. Delicious food.
  • D
    Dave Jones
    Great all inclusive resteraunts and staff is top notch.
  • J
    Jaime Hillegonds
    Incredible! We enjoyed our honeymoon to the Hyatt Zilara Cancun immensely!
  • M
    M SP
    DONT KNOW HOW ANYONE CAN WRITE A BAD REVIEW. THIS PLACE IS TOP 10 IN THE WORLD FOR AN ALL INCLUSIVE, ITS FOOD SO HIGH QUALITY, AND IT STAFF SO HOSPITABLE!
  • E
    edward hixenbaugh
    Awesome views, cool breeze, and very helpful staff. If you are planing a trip to cancun this is the place.
  • M
    Mark Choi
    직원들 매우 친절하고 호텔시설도 좋습니다 한국인 직원이 있어 체크인시에 편리합니다 오션뷰도 매우 훌륭합니다
  • H
    Haley Gribben
    Excellent place to stay in Cancun. Staff are very friendly and accommodating, pool is fantastic, and overall great experience.
  • S
    Scott Rogers
    Amazing service. Incredibly friendly staff. Room was very nice and the food was very high quality. I would definitely stay again.
  • J
    jackie walker
    Amazing hotel superb staff ❤️
  • T
    Timothy Elliott
    Incredible place. . 5 stars
  • D
    Daisuke Okumura
    サービスと客室からの眺めは最高。低層階だとビーチの眺望が手前のプールに邪魔されるので高層階がおすすめ。客室は清潔に掃除されているが、少し歴史を感じ、くたびれた感じもする。
  • S
    Silvia Magna
    Simplesmente mágico! Um dos melhores de Cancun!
  • ?
    裕司2 久保
    オールインクルーシブで、きがねなくゆっくりできました。
  • N
    NICHOLE RIDENHOWER
    If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked this hotel on there and they had the cheapest rates around... Perfect Resort!! Here at the Hyatt you are treated like royalty! The servers and bartenders are always on standby to make sure you have the best vacation! They are always happy and excited to help you have the most enjoyable time! I highly recommend this Resort! Hands Down the only Resort to stay for the best experience! Special thanks to pedro and Clemente for there amazing and attentive service! Also special thanks to Frankie and Roger for being unforgettable by the pool and beach! Amazing service, food and experience!!
  • T
    Thibault K
    The best vacation ever.... perfectly attentive service... excellent food options (even not comparing to all-inclusives). The resort is more on the relaxing side than others.
  • K
    Kamila Camargo
    Best resort ! No kids ! Beautiful
  • D
    Daniel Chang
    It was very fun and there were many amenities. However, because it was all you can eat, the quality was not that good. Still fun though.
  • S
    S Eisenberger
    Staff is great rooms are nice with great views place is very clean and the even have shows
  • J
    jinkyu choi
    신혼여행지로 갔던 내생애 최고 휴양지이자 리조트
  • K
    Kamran Khalid
    Rooms were great. Resort is nice and quiet
  • R
    Ron Thompson
    Room service is great! The restaurants have been delicious as well. Lots of alcohol!
  • O
    Omar Alladina
    Amazing hotel!! One of the best hotels in the world. Great location, beautiful beaches, super friendly staff, plethora of amenities. The pool, swim-up bar and beach are the places to be while you are visiting. The on-site restaurants are above average, but not the highlight of the property.
  • F
    Farhad Nikanjam
    Great service, friendly staff, best buffet.
  • M
    Miriam Perez
    Very nice staff, the hotel was really clean, comforble and the food was great !!
  • M
    Matthew Hall
    We had a great time, and I would definitely go back!
  • L
    Lee Phillips
    Great resort,a little tired on room décor
  • J
    james Jung
    Exellent service and nice sea view
  • K
    Karim Gadelrab
    Exceptional service, and great hospitality. The hotel is very well maintained. There are activities and shows everyday. Beautiful beach and swimming pools. Still, staff are the best.
  • N
    Nikki Stixx
    I recommend to anyone that enjoys the finer things in life
  • N
    nick wargo
    really had a good time with some friends over the winter. the food is pretty good, rooms (each with a jacuzzi) were great, and beach was easy to get to (on the property). Pool / swim up bar is clutch.
  • R
    Richard Winfield Lewis
    Beautiful hotel, excellent service and fantastic food.
  • R
    runmuku
    海はエメラルドブルー、プールは広く、毎夜のショーも楽しめました。アルコールもincludingなのでたくさん飲みました。日本人のhoney moonのために、女の子のスタッフが日本語を勉強してました。可愛かった❗
  • U
    Unknown
    Bien
  • D
    Denton Hansen
    You can go anywhere and see a beach and pool. But you will never find service like Hyatt Zilara in Cancun Mexico
  • C
    Caio Costa
    Nada a reclamar! Serviço impecável deis da hora do Chequim até a hora do checap, com toda atenção voltada para o bem estar dos hóspedes. Não a toa, o hotel está entre os cinco primeiros colocados. Certamente, onde retornar, me hospedarei neste hotel novamente.
  • C
    Christine Zhang
    Beautiful property, ocean front, good selection of restaurants, walking distance to shopping, very safe in the hotel zone, different show every night in the lobby.
  • M
    Mbatata84
    Good hotel five stars
  • M
    Mauro Sferra
    Beautiful hotel, and the junior suite also beautiful. But the bed was very uncomfortable and we had some problems at the check in. The service was at the begin not that friendly, after reclamation we had a good time there.
  • P
    Phoebe Zheng
    Absolutely gorgeous view and impeccable service... Wide selection of food, best gourmet Mexican food I have ever had
  • M
    Marcelo Belletato
    Ótimo hotel, quartos amplos e muito aconchegantes, serviço de piscina e praia excelentes, atendimento muito cordial e próximo, destaque para o maitre, Luiz Leal, uma simpatia ímpar!
  • G
    Gabriela Kuresova
    Doporučuji.
  • ?
    최성택
    It was so perfect vacation!
  • N
    Noel Bruner
    My husband and I have stayed at the Hyatt Zilara twice, and each time it has been incredible. The property is beautiful, the rooms are clean and comfortable, the hospitality is second to none in my opinion, and the food was great. We will be back next year!!
  • T
    Tony Olguin
    Service was great. Very friendly staff.
  • J
    Jason Lutz
    The Hyatt Zilara is one of the top notch all-inclusive hotels in the Hotel Zone of Cancun. If you are looking for top notch service and top notch amenities you will not be disappointed by booking at the Hyatt Zilara. Their staff is the most friendly and accommodating staff that you can ask for.
  • C
    Christopher Redmayne
    Beautiful hotel with excellent staff, although personally I was not impressed with the food.
  • J
    Josh Remaley
    Standard all inclusive Cancun hotel
  • L
    Lex Evans
    4 days of Paradise
  • T
    Trung Nguyễn
    Good food n nice view
  • R
    Raul Domicio Jericó
    Hotel Maravilhoso!!!
  • T
    Tammy Chau
    Very nice workers in the restaurants.
  • J
    Jair García
    In general it was nice experience, I certainly could say that the the rooms could be better designed and distributed because we felt a little bit uncomfortable inside the room, but it is an excellent place
  • A
    Amanda Omlor
    Must go back. Perfect, beautiful, all inclusive, luxury, you will not be disappointed.
  • P
    Paul Rothengatter
    Love the food, staff and location!
  • T
    Tom Halevi
    Great hotel. Amazinf vacation
  • M
    Mary Gladden
    Beautiful hotel. Wonderful staff. Very relaxing vacation!
  • L
    Laura Garn
    Good food, great beach, nice pools
  • R
    Raz Rabin
    Incredible resort!
  • ?
    정재훈
    칸쿤 3대리조트중의하나답게 위치 서비스 청결도 모두 훌륭합니다.
  • K
    Kevin Skinfill
    Food got a little boring but hard to beat beach and pool
  • G
    georgi marinov
    Прекрасен хотел!!!Обслужването е на високо ниво!!Храната е великолепна!!
  • S
    Shirley Maing
    Everything was wonderful except the wifi
  • N
    Nick He
    Beautiful hotel, great staff, wonderful views
  • B
    Brian Hoss
    Very beautiful. Staff is very professional.
  • C
    Cornel Murgu
    Love it. Very nice and friendly staff.. Recommended
  • S
    sw sw
    This all inclusive hotel is wonderful. Love Cancun. The most beautiful water I have ever seen.
  • C
    Chris Gervais
    Excellent food, staff is attentive. Some aspects of the room could stand a little maintenance like tub grout and surrounds.
  • ?
    Надежда Листопад
    Очень хороший отель, отличное обслуживание, прекрасная еда-разнообразие выбора, отсутствие русских. В основном Америка, Канада, Мексика, Бразилия, Япония, Китай
  • M
    Mi J
    Amazing customer service, beautiful place
  • C
    CRYSTAL SHADBOLT
    I have been to this resort numerous times and never had a bad experience. Always very clean, very beautiful, fantastic food, great service and awesome people .24 hour room service, coffee house, 24 hour lounge complete with leather couches, pool tables, hot snacks, hard liquor, wine, televisions and a wonderful terrace to sit on and watch the sun set. Expect to be pampered!! Pool is great! You can find 3 hot tubs outside in the garden area close to the spa - a very nice place to relax. The SPA is also incredible. A variety of restaurants & bars to choose from. Spice, the buffet restaurant is full of international foods..even the pickiest eaters will find something to enjoy. Desserts were delightful! The rooms are big and beautiful. Nice washrooms! Every room faces the ocean! If you want an exceptional vacation, this is the place to go!
  • Y
    Yuusuke Yamamoto
    景色と料理とサービスに文句なし
  • A
    Alvaro Chuquiure
    Pretty nice
  • B
    Billy Walsh
    On my way for our 4th year in a row!
  • ?
    我妻友実
    白亜の建物で、吹き抜けのエントラスがたいへん美しい。素敵な思い出ができました。
  • J
    Jacob Soffer
    Awesome place
  • G
    Gagan Singh
    Absolutely fabulous! Great rooms, services and staff!
  • J
    Jeff Sinclair
    Best vacation ever. Everything was perfect. Except the spa, not the best.
  • M
    Moon Young Lee
    The all-inclusive deal is awesome- loved the hotel room, the restairants, and the beach!!! Especially liked the complimentary bike ride with Ernesto!
  • N
    Nick Camp
    Beautiful. All rooms are ocean front. Food is top notch!
  • E
    Edgar May
    Good place
  • K
    Kerry Dixon
    Excellent resort!
  • C
    CoffeeBeforeMascara
    Top-notch Luxury. Enough said. You need to be here!!!
  • J
    Jason Burnett
    Service is impeccable...food is amazing...rooms are gorgeous...spa is amazing...will definitely return in the future.
  • T
    Tiago Costa
    Perfeito
  • A
    Aneta Mayberry
    Amazing hotel and restaurants! We come back here 2/3x a year. Best food/drinks and beach ever! Cabanas on the beach are awesome.
  • S
    Stanley Rozen
    Great beach with calm waves
  • A
    Anne Theriault
    This hotel was amazing! Everything was top notch, from the food, to the pool, to the rooms, to the drinks. Only thought for improvements would be more umbrellas by the pool and on the beach. Absolutely,unbelievably, beautiful.
  • M
    Mithil Shah
    The service provided was amazing. Everyone works with a smile on their face and works to make your stay as perfect as possible!
  • W
    Wilson Fernandes
    O sonho, aqui o detalhe é sofisticação faz a diferença.
  • I
    Izabela Hofman
    Hotel maravilhoso!!! Ótimos serviços, boas instalações, boa comida. Muito bem localizado.
  • R
    Rhonda Cook
    Best service, clean nice environment and the food was delicious
  • C
    Chris Barnard
    Fantastic location and service
  • S
    Stephen Dean
    Beautiful hotel and staff that is helpful, wonderful! One of the best spots in Cancun.
  • T
    Tracy Wise
    Stayed in a swim out suite....everything was great. ...food, service,weather!
  • E
    euichan shin
    Very nice hotel
  • J
    Jessica Zanzin
    Perfeito!
  • R
    Ross K
    Amazing getaway, unforgettable experience, superb service
  • T
    Timothy Kolgen
    Amazing
  • T
    Tom Landero
    Bien
  • M
    MH Lee
    Wonderful resort! Will be back here for sure..
  • D
    Deborah Fabel
    Incredible service!
  • N
    Nick Krol
    Lit
  • D
    Daniel Vidal
    Wuuu
  • S
    Sr Fitz
    My husband and I had the pleasure of staying at your wonderful resort the week of October 18, 2014. The Hyatt Zilara is a beautiful and well run resort! We have been frequenting resorts for 15 years and this is by far the best resort we have ever visited. We stayed in a Jr. suite which was very comfortable, spacious and spotless. The layout of the suite and resort are excellent. The onsite restaurants are superior, offering a vast array of cuisines each night. The food choices and quality are outstanding. The nightly entertainment and the performers were incredible. The staff was extremely friendly and enormously helpful in all areas. They made our experience in Cancun even more pleasurable. Please give our thanks again to the following staff members that we had the pleasure of interacting with during our stay: Hostesses: Dinora, Shirley and Selene Waiters: Chuy, Fabian, Ricardo and Sergio Housekeeping: Janeth and Isabel Concierge: Juan Carlos Coffee House: Julian We had a great time and will be returning in the future. Gracias mis amigos!
  • ?
    石田ナオ
    ハネムーンにはぴったり‼︎
  • G
    Greg Kehler
    Close to all shoping
  • L
    Linda Forsyth
    Amazing
  • R
    Rachael W.
    Amazing from when you pull up...
  • P
    Pavel Andreev
    Хороший отель , но уже довольно потрёпанный
  • C
    Cesar Carvalho
    Melhor hotel!!!!!!!!!!!!!!!!! Staff muito educado e prestativo! Sorrisos sempre estampados!!! Acomodações perfeitas!!
  • K
    karell song
    시설 좋습니다.
  • C
    Coby Hausrath
    Asdf
  • T
    The Razzaghy-Kaiel Family
    I will
  • R
    Ryan Schumacher
    Great
  • B
    Bradley LueYen
    Beautiful place, great service, loved it
  • A
    Aisha Chatha
    Amazing
  • M
    Michael Masters
    Awesome
  • M
    monica aguilar
    Excellent Hotel!!!
  • V
    Vilmos Ioo
    Very nice
  • S
    sam b
    food sucks very poor value
  • ?
    최민정
    gooooooooood
  • J
    Jose Garcia
    evento
  • L
    Lin Deng
    Awesome
  • J
    Jun Takaku
    全室オーシャンビュー
  • P
    Puey Wei Tan
    Nice place
  • T
    Tuyen Huynh
    Great resort
  • H
    hj y
    my honeymoon was excellent
  • D
    dan galiczynski
    Top notch!
  • ?
    이창환
    what a great place!
  • S
    Shane Buras
    Luv this place
  • ?
    李一鸣
  • ?
    김지현
    Awsomeeeeeeeee!!!!!!!!!
  • Y
    young sub lee
    홈마야
  • U
    Un usuario de Google
    My family really enjoyed the Royal Caribbean Resort initially. It is a beautiful resort. Very friendly and helpful staff. The maid service is so helpful that she took one of our keys while we were gone and reentered our room using that key. She helped herself to my daughters I pod and 3 very nice rings. We thought my daughter just miss placed her key, until the entry log showed that the key was used when we all were downtown. All other valuables were in the safe. My daughter has a problem of trusting people, she learned a tough lesson. So please be very careful and place valuables in the safe.
  • U
    Un usuario de Google
    Amazing. My Wife and I had our honeymoon here back in July of 2009. We stayed for 7 nights. The food was amazing at every restaurant we went to. The service was great and staff were always friendly. We had a couples massage at the spa and it was great. There we shows and live music in the lobby/bar area every night. I could not find a single thing to complain about...... We went to the sister resort next door that you have access to just to check it out. They allowed kids and the atmosphere was much different. If you want a quiet/romantic/trnquil experience I would reccomend The Royal resort to anybody.
  • U
    Un usuario de Google
    Perfect view, spotless, a staff that cares. This is my 2nd time here. Will return next year.
  • U
    Un usuario de Google
    Great service.. awsome restaurants.
  • U
    Un usuario de Google
    Needs hot tubs otherwise a very nice resort
  • U
    Un usuario de Google
    最高でした!