Excellence Playa Mujeres, Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, 77400 Isla Mujeres, QROO, México, Complejo hotelero

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Laurenso Montalvo

Quiero expresar mi gratitud por el personal del complejo, especialmente nuestro conserje, Lucy. Ella también pudo hacer el sueño de mi esposa de estar casada en la playa, una realidad. Lucy hizo todo esto en cuestión de dos horas! Consideré que esto era un logro increíble por parte de Lucy. Lucy, si usted está leyendo esto, gracias desde el fondo de nuestros corazones, usted es el mejor y un trabajador de milagro! En cuanto a nuestra estancia en Playa Mujeres, puedo decir con toda honestidad, mi esposa y yo tuvimos una experiencia increíble!!! Gracias a todos por los esfuerzos en hacer nuestra luna de miel perfecto

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marco perez flores

La comida esta contaminada y no ofrecen servició de ayuda al huésped, mala atención al cliente y solución de conflictos, mucho lujo pésimo servició de las gerencias

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Hernan Ernesto Romero Rodriguez

Las instalaciones son muy cómodas y todo en esta bien ubicado la playa está hermosa la comida es excelente y el trato de es estupendo o excelente como dicen en el hotel el único detalle es que si estás en la playa tienes que caminar hasta el bar de ahí en fuera es excelente

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Maw M glez

Servicio excelente, era gente si sabe tratar al huésped, el lugar es muy hermoso lleno de naturaleza. Recomendado

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Jose Rosas Fernandez

Considero que es un lugar excelente donde se puede estar tranquilamente para convivir con la pareja

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humberto estrada

La comida fue muy buena igual las bebidas

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Cesar Guadian

Buen trato

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Cristian Blanco

La recepción es muy cómoda y muy satisfactorio

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Forest S. Brown

Buen servicio

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Dragoelectrick

Muy buena atención

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oskar osorio

Muy lindo y agradable, al ser uno de los nuevos hoteles de isla blanca, esta super lindo y decorado, la ubicación apartada de la ciudad hace que el lugar sea un poco privado, los restaurantes excelentes, las habitaciones y el área de alberca tranquila, la playa maravillosa, limpia y con al agua clara, me encantó

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luis alberto paredes bernabe

El hotel tiene muy linda vista la privacidad es estupenda, las instalaciones igual y la comida deliciosa

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Geu Quiab

Buena atencion

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Ana Duncan

Literalmente, excelente service, comida y entretenimiento!

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Carlos Arturo Reyes Zapata

Está tranquila I agradable la isla

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Didier Eduardo II Xuffi

Muy bueno

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Luis Escobedo Trenado

Agradable

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Jorge Fernandez

Excelente

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Jorge Flores Rosas

Fue un ambiente muy amigable con excelente comida y buenos premios durante la noche mexicana

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Cristhian Sindicue

Una experiencia espectacular. La gente mexicana muy amable. Espero volver muy pronto.

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Jose Luis Perez Fernandez

Muy bonito y el lugar super tranquilo y el servicio excelente

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Carolina Hernandez

Uno de los mejores aniversarios que hemos celebrado con mi Esposo. Simplemente PERFECTO. Cesar en el Martini Bar es es el mejor, Tracy y Oscar en Basmati excepcionales,Felicia en la piscina siempre tenia una sonrisa y super buenas sugerencias para el siguiente cocktail, Victor en el pool bar super agradable, ahh y los Angeles del sushi en Spice una experiencia unica. TODOS super ESPECIALES ya estoy lista para la proxima visita.

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D4nB0rSw3pt26 xd

Me encanta es la mejor desicion que he tomado a escojer increible vista desde los cuartos muy buena opcion lo recomiendo al 100!

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marco trujillo

El mejor hotel all inclusive de mexico, totalmente diseñado para disfrutarse como pareja, si buscas clase, tranquilidad y lo mejor en servicio, sin duda es lo que estas buscando.

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Abraham Cantú

El paraíso en la tierra. Su personal es sumamente atento y cordial. La comida es muy buena y, al contrario que en otros all inclusive, las bebidas no saben tanto a jarabe. El excellence club vale cada centavo pagado por su albercas privadas y sección en la playa.

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Yessica Caamal

Excelente hotel

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Rémi Valle

Estubimos en el hotel for una semana. El servicio al cuarto fue my bueno. Nos atendieron increible. La playa era ermosa y la elverca muy refrescante. En el lobby. Nos dieron la llave De nuestro cuarto. Los restaurantes tambien fueron muy deliciosos. Tubimos un tiempo exceptional

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Limbergh Quiñones Santana

Excelente hotel, muy buena atención y en un lugar tranquilo

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Alejandro Lazcano

El sitio es espectacular. Separado, tranquilo, agradable. Un servicio de lujo y un ambient de noche inmejorable. Una semana para la historia

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Marga Mora

Esa imagen vale más que mil palabras.

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MARISOL CRUZ NAVARRO

El hotel es un sueño, me encanta

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patricia martin

Pasamos una semana inolvidable. Excellence!!!. Estamos muy agradecidos con todo el staff y disfrutamos plenamente de las instalaciones. La atención, servicio y eficiencia del personal en todos sus ámbitos es de lujo. Entre otros, destacamos la labor de Floriciel en el bar de la playa (Perfectooooooo!!), Tona Thiu en The Grill (un encanto), Felipe en el Lobster House, Carlos en el Spice (que nos trató como mieleros de la nobleza), Víctor y Diego (dos maestros bartenders), Ulises del Barcelona, Rigoberto del Toscana, Rousell del Agave y la atención personalizada de Luisa en reiteradas oportunidades. Además, un saludo especial a Miguel que mantenía nuestro bellísimo cuarto impecable siempre y a los chicos de recreación, Edel y Alonso (especialmente los chistes argentinos de Alonso). No nos importa cualquier otro ranking...SON LOS MEJORES DE MEXICO LEJOS!! Desde Argentina un gracias infinito por tanto placer y lujoso servicio. Ya empezamos a ahorrar para volver a otra semanita de Nirvana, porque existe el paraíso y está en este hotel. Santiago y Patricia.

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Alexis Perez Perez

Excelente hotel

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Violeta gomez broca

Excelente hotel, servicio y muy buenas referencias

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alexis Ramirez

Bueno

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Mario Loria

Interesante lugar y relajado.

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Alejandro Sevilla Vargas

Musica lujo y comodidad

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arturo diaz

Todo excelente

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Laleiro

Fui por trabajo pero el hotel luce con clase y esta increíble

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martin bestard

Excelente hotel , un lujo , ideal para descansar con el máximo confort

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Enrique Solano

Maravilloso

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Rodrigo Jara

Excelente hotel , muy buen show y la comida increíble !!

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Ale Bueno

Habitaciones muy comodas, decoración padre, restaurantes bien y el trato. ....excelente!!! Te saben consentir y conquistar....

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Jesus Sanchez

es un hotel muy lindo con ambiente especial, de verdad vale la pena visitarlo se regresa uno con muchos recuerdos bonitos, yo fui para un matrimonio y me encanto

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Gus Moreyra

Como su nombre lo indica, EXCELENTE %100

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Roberto sanchez

Muy mal trato jamas buelvo ha ir

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makyo MG

Los jefes no asen nada y gamas mucho. Virginia amador no funciona en ese hotel explotan trabajadores muy mal salario para los trabajadores q están en trabajo pesado

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Juan carlos wuaustorf

Lo mejor en todo los aspectos

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Jose Ramirez

Buena atención, siempre con una sonrisa.

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Mark Manes

Really great place, service is amazing. Food is great except their Asian restaurant. It was simply terrible and the furthest from Asian that you can get. That said I give this resort a solid 5 stars. I would happily recommend it to any couple. Seriously excellent!

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Katie Sheibley

Beautiful resort and wonderful experience for our honeymoon. Perfect location on the beach with calm waters and soft sand. About 35 min ride from airport. Rooms were cleaned multiple times a day and very spacious. Staff was very friendly - great experience from check in to check out and everyone we encountered in between.

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David Nicholas

This is an amazing resort. Facilities are impeccable. Staff is exceptional. Food is spectacular (the all inclusive does not take away at all from the quality of the food and drink). This is not a Cancun party hotel. Quiet and relaxing. We never ran into loud people or overly intoxicated guests. Wish we had stayed longer so we could try out all the dining options. Too many good places to eat in the five nights we are here.

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Paul Abraham

The resort is absolutely amazing. We have been to Secrets resorts and have thought they were the best you could get, however, thos place proved us wrong. The rooms are bigger (the big showers are very nice), nicer, more food choices, the staff has been wonderful. Hugo at the main bar in the front is super nice and an amazing mixer. The pools are much bigger, and there are beach front food buffet that is themed daily. So many food options really. Our stay has been wonderful and we will be back. Amazing resort.

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Jon Beck

This place really is great. This is my second time visiting excellence. Most couples you speak to have been here multiple times. The food is great and you can tell the resort pays attention to small details. We will be coming back again next year.

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Shawn F

Fantastic resort, probably the best in all of Mexico Staff is wonderful, resort is the perfect size, food is good, and attention to detail is "Disney" like. Recommend the "club" level as you have access to two private pools, better amenities, and the best part of the beach. Nearly knocked it down a star as there is construction at the property with no notice or cost consideration. Rooms also tend to be a bit warm and stay humid. However, this is truly a magical place and I love to unwind here! You owe it to yourself to vacation here.

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Carmen Abreu

We were there in November for an all ladies trip, in honor two milestone birthdays. The service, food and overall experience was exceptional. The SPA was a must do experience. It is a hotel that is on the quieter side, including the pool, but they had some music certain days, usually very mellow. Its a hotel for relaxation, though they do have a DJ at the sports bar after 10pm. Beautiful, top of the line hotel. Update May 2017: so beautiful I am going back, this time with a couples group vs all girls birthday getaway. Love this place!

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Kirsty Beckwith

Easily the best place we have ever been. Beautiful hotel, excellent staff and amazing food and drink. We go every year for our wedding anniversary.

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Scott Winters

2 days into my stay and so far this place is amazing. Very nice staff and a beautiful facility. Everything seems very high quality and well done. The whole compound is beautiful

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Nathan Shackelford

My wife and I love this place. We came for our honeymoon and now our one year anniversary. The service is AMAZING. It feels very private and catered to your individual needs. Good food, great beach, and just an overall great place to go to get away and relax.

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Michael Nelson

Excellence is a great all inclusive! The resort, in every respect, is very clean and well kept. The food at the restaurants continues to surprise me in quality. The wait staff and service are very attentive and kind. The rooms are spacious and comfortable, with regular cleaning and a turn down service as well.

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Joey Rossi

Friendly staff that was attentive from start. Spa experience was great and would recommend a couples package. We upgraded to diamonds excellence package and enjoyed the view immensely. Room service in the room was a great pairing to go with the view. Daily shows were great suprise. All in all would recommend.

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Mital Tanna

Went there back in 2012 - incredible holiday. Maybe best ever and that includes holidays to Jamaica, Punta canna and California recently

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Mohammad El-Baghdadi

We had an INCREDIBLE honeymoon. Best time of our lives. Amazing staff. Respectable, happy and professional staff. The room was breathtaking. The restaurants were fantastic. Many amazing events to enjoy, thanks to ththe entertainment crew. The concierge took care of us so well, addressing all our requests. They accommodated our request for no alcohol and no pork. Non-alcoholic champagne was provided. Planning to come back for future anniversaries. Highly recommend!!! Muchas gracias!!

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David Ungemah

Exceptionally well maintained, very clean, and highly trained staff. I have yet to find any faults here. This is a great resort.

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Tim Scalzo

Such a fun resort. It is right next to the beach, there are plenty of pools and bars. Great drinks and staff and awesome views.

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J. Fance

Awesome. Excellent. We will be booking again for our honeymoon. Staff and grounds are excellent...

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Kevin Porter

Service was incredible. An excellent choice if you want a good balance of quiet, relaxation, great food and fun.

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Pamela Cole

Absolutely amazing!!!! SUPER friendly and detailed staff! Definitely wish we could stay forever!

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Anthony Maiorana

Really nice all inclusive resort. Do not go if you are single unless you are going there for a wedding or some sort of event for someone else. Food was surprising in how good it was. Not a good place for single people looking to party and hook up with randoms

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Jason Perlman

Excellent service. Great food. Perfect getaway vacation.

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Anthony Saadey

So far we have only spent one night here, but the service has been amazing! I took off a star because the food so far has been a bit disappointing.

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Marshall Golowenski

It offers world class service and has great food. The entire staff is literally 1 step ahead of your every move. We left the room for 30 minutes at 5pm and the entire room was "reset" as I like to say. We will definitely be coming back.

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James Mazza

Fantastic resort and a very romantic feel. Very good food and entertainment. Internet could be a little better.

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Bill Lakenan

Unreal! They thought of everything to ensure you have a stress-free and blissful vacation. Not cheap.

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William Bond

Food and accommodations are amazing. By far the best resort for a vacation. I travel all over the world for work and only stay in five star hotels and this is where I take my personal trips.

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M Huerta

There are not enough superlatives to describe EPM. The resort is absolutely stunning and is only surpassed by the incredibly attentive staff. EPM is the place to go to be treated like royalty, to want for nothing, to totally unwind and relax and to enjoy exceptional cuisine in a variety of settings. We are already planning a return to EPM as our stay there was the best vacation ever.

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Michael Warner

Good food, drinks, and service. Lots of activities to keep you busy. Been twice now.

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Adrian Johnson

Great hotel, service impeccable. Staff are excellent and really want to make your holiday fantastic. Rooms are well equipped, comfy beds. Food in restaurants very good

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Tyron Charles

My daughter got married here 2 years ago, it wa s a very wonderful experience so we went back for their 2nd Anniversary. Excellent and polite staff in this resort. Wonderful food great and clean beach and abudance of Alcohol .

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Aaron Gardner

Very nice resort and very nice staff that works here. This resort does not allow children so if you are looking to get away from the families and children to be able to relax without young ones around this is the place.

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David David

Outstanding service. Food was great. Rooms are beautiful

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David James Kirk

Incredible hotel, incredible staff. Absolute luxury. Top notch hotel. Would recommend to anybody.

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Olivia Denney

ABSOLUTELY AMAZING! My husband and I went here for our year anniversary. We were treated like we were the most important. Everyone was so friendly and caring. Such a wonderful experience, it was my first time in Cancun and boy was I spoiled here! Would go again in a heart beat!

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Jason Davis

Excellence is a great place to relax and unwind. The staff is amazing and work very hard to make sure your having a great time.

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Matthew N

Great service. Very clean. All you can eat and drink. They have top shelf alcohol included. Food is good. Service was by far the nicest I have ever encountered.

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Antonio Ortiz

Great hotel located far from the touristy Cancun area. Loved the place and service. I highly recommend it

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gloria warner

My boyfriend and I stayed here for five days. We booked the Excellence Club option, which comes with better in-room mini bar selections, access to a particular beach area with concierge, access to a club (though we never went because it was just a quiet..

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israel lozano

We are having a great time. The grounds are amazing and the staff is very attentive. The beach is better than some in cancun. Still not stellar because of the seaweed., but the staff more than makes up for that. I would recommend this property highly to anyone wanting a quick getaway from your everyday life.

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Sam Shah

The only all-inclusive resorts we have been to were Secrets and Hyatt Ziva, and after 3 nights at Excellence PM, the other two brands cannot compare to the level of service and attention to detail that Excellence provides. We were stunned with everything. If you stay here, be sure to book an Excellence Club level room. Incredible!

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Jared Gamble

Everything thing here is beyond amazing!! The food was great, drinks were great and the decor/atmosphere was great. The staff is super helpful and friendly, catering to any needs you may have. This is by far the nicest resort I have stayed at, Excellence is an understatement. A truly indescribably amazing experience!!!

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Mark Makhail

Amazing resort from top to bottom. You are treated with the utmost respect and provided with any amenity desired. Must come here.

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Alberto Torres

Very romantic away from the main strip. The food is excellent and the staff great. I have been there twice and would highly recommend this resort.

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Stuart Brotherton

Fantastic all inclusive resort. Staff are exceptional

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Chris Doerman

Great resort. Having a lot of fun!

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Simon Loadsman

High quality food, drinks and accommodation. And the staff are lovely

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J Rin

Excellent all-inclusive resort. Great service and beautiful beach and pool.

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Ben Seiber

If you want a place to simply relax and be pampered, this is the place. Spent new years eve here and it was exactly what I needed. Staff is super friendly and helpful, the food is amazing, and the property is gorgeous.

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john pracanica

Excellent hotel, with great food and service.

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Suzanne Schlechte

We love this place! The service is amazing the rooms gorgeous and food has been great!

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Michael Kogan

Excellent resort, lovely rooms and amenities

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Jeffrey Hofius

Great place, plenty of room for quiet time or fiesta. Lots of great food

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Luke Marrell

Cannot speak highly enough of this resort. The staff, the amenities, restaurants and nightly shows are all amazing. The grounds are all beautifully manicured. The pools and spas are clean and maintained. Will be back one day for sure.

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B Seats

The resort was great, rooms clean mini bar was actually our own full sized bar in the room. Excellence club upgrade was totally worth it with beach service, and refreshments handed out while enjoying the breath taking beach views. our biggest issue was dinning with our group we were misled a few times with reservations, sometimes the hostess would get a bit short with us or the front desk staff would tell us the wrong thing. It all worked out but we did have a group of 30 people and we all tipped very well despite the fact that gratuities were included in our package. The dinner organization could have been better. but overall this place is AMAZING, FUN, AFFORDABLE AND MEMORABLE

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Kurtis SUNDGREN

Very good. The bathrooms are uncomfortably open. The location is private and great. The staff try very hard to please your wishes. The roof top suite is worth the money.

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John Addison

Quite and awy from the city and very secure. Everything you need is right here with a very friendly staff

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Colin Roach

This resort is great. The 3rd party company we booked it through went out it business and so our reservation was cancelled. The staff here was able to accommodate us even though the resort was at near 100% capacity. There room is great. The toilet is a bit weird though, not a lot of privacy. The food is good. The pools, beach, and staff are amazing.

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Brittany R

Excellent resort! Everything about this resort was so well thought out. Every staff member had a wonderful attitude and was so hard working. The spa was world class. Loved the food. Loved everything. Literally cannot complain. Absolutely will be returning.

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Mycha Logan

The resort is exceptional! We stayed at this resort for seven nights and we will definitely be visiting again. The staff was always friendly and helpful, our waiters were always in a great mood and very nice. The beach was gorgeous and well kept. We went to 7 of the nine restaurants at the resort and we were absolutely NOT disappointed. We were able to try many new foods and they were all well prepared and delicious. We definitely will be visiting again in the future.

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Stephanie Davis

Beautiful resort! Staff, accommodations, dining, and entertainment were all amazing. The Mexican themed night was fantastic. The pools were beautiful and the hammocks in the pool were awesome! I did want more umbrellas on the beach.

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Jenny Rerick

The rooms, pools, beach and service was simply AMAZING!!!!! This is, by far the best service we have ever received. The staff is attentive to your every need. Our favorite restaurants were Spice, Flavor Market, and Toscana. We can not wait to go back soon!!

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Dennis Ayotte

Second year in a row to visit this resort and absolutely love it. The food, drinks, the service are impeccable.

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Alex Moreira

Customer service is the best. Very nice and clean.

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Lance Kendall

The all-inclusive resort was beautiful staff was friendly food was so so

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Josh Johnson

Great experience that keeps bringing us back.

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Jay Piper

OK, not worth the money. The employees were great except for the front desk. Too many rules and not enough, "what can we do to help your stay more enjoyable". Food was OK but definitely not 5 star. Make sure your reservations are in order before arriving. They will take advantage of you if they can.

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Jon Walker

Awesome place! Makes for a great vacation.

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Tim Steen

Beautiful rooms and views, staff is second to none.

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Mike Peterson

On my honeymoon having the greatest vacation of my life

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Kenny Sham

Nice rooms with swim up pool. All inclusive is great. Rooms are large, no privacy in showers and bathrooms. Great food at Lobster House.

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Ty Corallo

The name states it all.....our stay has been excellent. Staff is fantastic, food great and entertainment has been stellar.

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Leah Klemcke

Staff is friendly, always nice, helpful and such a nice peaceful quiet relax place.

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Wesley Smith

My wife and I took our honeymoon here, had the best vacation of my life.

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Gearoid Smyth

Absolutely beautiful place. The staff make the whole experience amazing.

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Herman Ramos

The entertainment staff was super friendly and wildly hilarious

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Jennifer O

To be honest I would rate this 4.5 stars out of 5. It was amazing, but there was a mishap at the beginning of the trip that kind of left my husband and I stranded at the airport for an hour with no good way to communicate with anyone. We booked a 2 story rooftop terrace with pool for 11 nights, and the imperial suite for an extra 2 nights for our wedding. We were supposed to get picked up from the airport as part of the imperial suite cost, and they never showed! Some driver service lent us his phone so we could call EPM, and we ended up paying for the ride to EPM, plus tip it was about 100 dollars. EPM offered us a 50 dollar credit to use on resort. This was irritating because the ride itself was 75 dollars, AND we had to go back and forth for 2 days to get it. My husband also cut his foot on a rogue tile in the aqua wellness pool before our Humanity Ceremony for 2. This made it difficult for him to enjoy our 600 dollar treatment, and nothing could really be done for this. Also, there were a lot of gnats and spiders in the imperial suite. We couldnt eat any of the fruit or treats that were brought to the room, which was a shame because one of the nights we got macarons, which we got in the rooftop terrace, and they were amazing.Besides that, everything else was pretty amazing. Nelson made accommodations for my wedding party to eat together in Chez Isabelle, even though I know we were being a little bit of a pain. He worked very hard to get us seated quickly and together. Ceaser was out bar tender for an hour in the imperial suite, which was a ton of fun. Mariana ensured our wedding went down smoothly. It was so beautiful and amazing. The food here was mostly good, there was only one night we werent impressed, and that was at Chez Isabelle. We ended up eating there 2 more times because thats where we ended up meeting various people in our party, and the other times the food was excellent. We didnt get to try everything, but what we did eat we enjoyed. Basmati was my favorite restaurant, ordered extra spicy curry, and it came out extra spicy. My husband and I would definitely come back here, but we will be trying other resorts first, to see how they compare! I feel like it is important to say that I have read other reviewers say that tipping is expected, and I disagree. We tipped for exceptional service, and even when we didnt tip we still received great service.

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Phil Merriman

Service is fantastic. Resort is beautiful. Food is delicious

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Stephen Garofalo

The service was excellent. The staff was very courteous. Top notch destination!

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Patrick Butchard

Never been anywhere so amazing. Staff were unbelievably friendly, and the food was exceptional. The hotel is just stunning, and there are so many little touches that just made our honeymoon perfect.

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Nick Stamatoulakis

Beyond anything we could have ever dreamed of. We were completely blown away with the attention to detail this place offers. Most importantly the staff is nothing short of excellent.

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Amber Craigen

service was amazing, friendly and fast! the food was amazing, drinks were good but not as good as the food. but the staff was very friendly and amazing!

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Mara Kogan

Wonderful resort, beautiful grounds, attentive staff, great food.

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Gabriel Tijerina

Well organized resort and staff, very clean with lots of great food and entertainment.

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Yasemin Yildiz

best resort in mexico

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肖迪晖

卓越女人海滩，很棒的酒店。环境和服务都无可挑剔，在酒店足不出户，就可以选择几乎所有娱乐项目，海对面是女人岛，上面也有很多可玩的项目。

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Joy Steen

Beautiful grounds, excellent service

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Serg Kudrenok

Came here for a vacation and loved It. If you want to take a break from the kids this is the place . Them restaurants here are great except room service lol . Hey if you can get a great deal for this resort I say go you will not be disappointed.

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Jacqueline Adam

Great service and everything was included so it allowed us to just relax and enjoy.

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Michael Wurz

Employees are very nice

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Cassidy Eklund

We just got back from here and it was by far the best vacation we have ever taken. We cannot wait to go back!

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Richard Desir

This place is an amazing resort for vacation!!

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Chuck Galderise

Fantastic and best resort I have been to!!

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Sean Alcos

Staff was very nice and accommodating. Area feels safe and secure. Food of many cultures was excellent. Beaches are a close walk-up from rooms and pools. Excellence Club upgrade was definitely worth it.

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Kenyon Leggett

Upscale restaurants, beautiful beach, great customer service. Worth the money!

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Joe Goodin

Best resort I have been too so far. Excellent service and great staff.

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Lynda Morrison

Our 2nd time here in 10 months and we love it!

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richard khawli

Amazing resort the beach was a bit weedy but the service staff and food were excellent

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Jinesh Patel

Great time! Clean facilities and accommodating staff. No complaints!

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Tracy Torres

This all inclusive resort has excellent service and beautiful grounds.

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soojin sim

we stayed here for the honeymoon. It was great experience ever. I loved it!!! Dinner mexico party was fantastic.

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Gill Allen

Probably the best hotel I have stayed in

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Chris Welsh

Kind staff, large clean rooms

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Trevor B

Amazing resort. Beautiful grounds and super friendly staff.

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Susan Grossman

Best all inclusive around

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Sergio Yupit Delgado

Bien

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Katie Morningstar

We went here for our honeymoon and it was pretty nice except for the fact that we got food poisoning our second night there and we spent our honeymoon in our bathroom or by the pool very close to the bathrooms. No we did not drink the water. My husband and I both ate the chicken at the French restaurant and were both sick afterward. Completely ruining our trip. Also the beach was not very clean.

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Cody Mouret

Beautiful place, excellent food, and hospitality is bar none.

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daniel kim

Very clean and had our wedding here. Very professional staff.

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Daniel Wood

I love this resort. The staff are exceptional: very friendly and helpful. Rooms are spacious and comfortable. The food is very good for an all-inclusive resort. I have never been so relaxed on a vacation.

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Sue Hamilton

Rooms are great, people are nice. Food can improve.

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Graham Turnbull

Superb staff, lovely accommodation and great food.

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Cindy Phillips

we return year after year, we just love this place. Best Staff of all the resorts, best food. Rooms are just wonderful. If it is quiet that you want the rooms around the spa will fit the bill. If it is action, the pool bar is a happening place during the day. The landscaping is just beautiful, they have the best grounds keepers that we have experienced. it is well worth your trip to stay at an Excellence resort. They are the best at what they do.

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Binh Nguyen

Went to the French restaurant here and it was absolutely phenomenal!

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Karen Jenkins

This is truly a paradise. We came for our wedding anniversary and felt pampered and taken carE of at every turn.

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Mame Ochana

Very friendly staff, great food, gorgeous location

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Ronald Rios

Stayed here August-Sept. 2016. Indeed, as many others have mentioned, it is an "Excelente" resort! Was most pleased and would return in a heartbeat. PROS: * Many locations to choose from if you want total peace & quiet (i.e. lazy rivers, quiet pools), or prefer to be close to where the entertainment and games are. You could also reserve the extra cost "Excellence Club" rooms, with reserved private beaches and pools, enhanced amenities & in-room liquor selection, and private lounge for EC guests. Your choice * Live Music afternoons by the pool swim-up bar, also live music in many dining locations, evenings * 9 Restaurants means many, many choices, and all were very good to excellent. My favorites were the "Agave," "Chez Isabelle" and "Flavor Market" For breakfast you can choose the "Aroma" Coffee Shop, the buffet at "Toscana" or a la carte dining at the "Lobster House" * Most restaurants are a la carte, only * NO dining reservations required * NO bothersome bracelets to wear * Very friendly & amiable staff, many who really go out of their way for you * Coffee Shop (yes, included) open from 7:00 AM until 10:00 PM daily, with extensive choices of coffees, teas, pastries, wraps, salads, sandwiches. Great for your early morning coffee fix! * Junior Suites are spacious, 750 sq. feet, with ample balcony with bed, and an enclosed jacuzzi * Spacious showers, with both European-style and Rain showerheads * Not a huge resort where golf carts are a must, very walkable for most people * Many fun activities available day and evenings, i.e. Bike Rides, Tennis Clinics, Paella Demonstration, Bingo, etc. No need to leave the resort evenings * Spa is pricey but world-class, the hydrotherapy alone is worth it * Full-sized, 750 ml bottles of liquor and wine provided even in standard rooms CONS: * Architectural design flaw in rooms, you can clearly hear "bathroom noises" from anywhere in the room. No bathroom door, and the toilet door is a mostly-opaque glass door open at top and bottom. If this is a problem, bring earplugs or stay elsewhere. Not much bathroom nor shower privacy either, if you are travelling as friends, but concierge can arrange for maintenance to install "privacy screens" which are these painted sheets of plywood. * Theatre has columns which block view, not air conditioned * Strictly a couples resort. Not recommended for action-loving singles. * A bit far from the Hotel Zone, a $30 taxi ride each way

J

Jared Bartlett

A great place to visit.

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Sean Mulcahy

You have to try the French restaurant. An amazing place.

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Victor Newman

Awsome place to vacation

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Dustin Kolp

Loved the lobster house

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Casey Springman

Excellence is a great word. Nothing to say negatively so far. 5 more days to go!

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Josh Tang

强烈推荐。度蜜月的好地方。19+ 没有熊孩子，耳根清静

C

Clyde Head

Top notch service! This place was amazing.

M

Min Ying

Good service. OK food, loud ambiance

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Ehab Al Yousef

Excellent escape... Food is good and isolated.. Nice facilities and security..

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Kent Seevers

The resort was absolutely beautiful and the people there were so delightful. We went there for our honeymoon and would love to go back.

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Kendal McGraw

Fantastic place to get away. Loved the fact there were no kids present. Great honeymoon vacation.

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Tony Houser

Excellent will go again service is wonderful and staff friendly food was great resort is clean

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Tyler Groneck

By far the best hotel I have stayed at. This all inclusive resort leaves nothing to be desired.

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CTrom

This is the second time I have stayed here. Ther staff is amazing and the service is top notch

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Liz Johnson

Had a lot of fun

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Jon Bailey

The best vacation experience I have had. Very memorable for the wife and I. Amazing room, outdoor spa/pool, multiple sofas, with indoor hot tub. Pay for the upgrade! Balcony deck overlooking the resort was high roller status (for this low roller).

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Sean Sullivan

Seems to be a hidden gem of a place among all the other resort giants. I admit i was hesitant to book this place because NOBODY i knew had gone to an excellence resort. We went here on our honeymoon and ever since then, we have been aching to go back. Pros: - awesome accommodations and updated rooms. - lots of food places to choose from everyday - fantastic brunch - quiet beach, easy to find a chair, easy to find a drink - our room was ground floor swim up to the lazy river. couldnt recommend more. - we only had one meal that was "meh" and that was the tapas place. Make sure to make a reservation to the japanese place because people line up in the morning to reserve their spot We also didnt get to try out the Spa, plan that right when you arrive for 50% discount. - bartenders are all fun and really know how to make a proper drink. nothing was watered down or crappy. - price is on the lower end - NOT crowded at all. not really a huge party place either. come here to relax - tons of daily events scheduled like volleyball, bike riding, cooking classes, poker, trivia.. etc. Cons: - kind of far from the airport BUT we just got limo service for $200 total (there and back) and it was worth it. - far from town. Not really a con for us since we stayed in the resort.

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Jared Valles

Excellent atmosphere, extremely friendly staff, place is pretty clean, food can be hit or miss but mostly good, and there are plenty of activities to keep you busy. Recommended.

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Eric Pringle

Great service

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Paul Bland

Am amazing hotel, excellent service, bars, restaurants and entertainment. This must be unbeatable.

A

Andrew Novak

1. Great Friendly Staff 2. Wonderful Food 3. Entertainment Unlimited 4. Beverages Aplenty 5. Safe Area 6. Phenomenal Landscaping 7. Worth Every Dollar

M

Matt Sundberg

Great resort with fantastic food, great staff, awesome pool bar, and great nightly entertainment. Stayed for 5 nights and would stay again.

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Paul Davis

Outstanding job!

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Fitz DME

It is awesome

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Chris Kopech

So far so great! What a honeymoon destination.

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Ian Fagerstrom

Service was great, accommodations were nice, food needs work.

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Tyler Doden

Beautiful spot. Tons of nice people and staff. Great food and even better service. Will be coming back.

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catmania mx

Great place to visit beautiful great service

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KC KC

Amazing resort!

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Pete Klassen

Really nice place

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Lee Tran

Amazing resort. Stayed here for our honeymoon and had a blast. The resort is quiet peaceful and a great place to relax. The food is amazing and the service is insanely good.

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Kari Schick

Beautiful grounds, good food, excellent service!

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Sarah Berrington

Everything is perfect, paradise of the world

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Jeremy Proctor

Amazing resort. Highly recommended!!!

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Michael Puchtler

Excellent service, good food, great pool scene, and engaging entertainment staff. We will definitely be coming back!

M

Matt Moorman

Great hotel and service.

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Roman Nurik

Beautiful grounds, delicious food, great service. Rooms are also large and comfy (but a little cold).

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Yunus Sahin

Great

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Boris Nemirov

We just came back from a 6 night stay at the Excellence Playa Mujeres. While EPM is a decent resort, there are too many things that totally ruin the experience, such that I would never return to this resort. There are many positive reviews on EPM (which I now find shocking), but, as a frequent business traveler with fairly high expectations for the almost $5K I paid for 6 nights (not including airfare), I was extremely disappointed. EPM is an OK resort to go when you are paying $2K-3K for 2 people for 6 nights and do not mind waiting a long time each night to get a table for dinner, but at $5K, EPM is a disaster with awful service and not even close to being worth the cost. The service at EPM is what totally ruins the experience and your ability to relax - it simply lacks basic thought and care from the staff. I would not consider going back to EPM again and suggest that others think twice about going, though it is somewhat based on the cost. Please see my more detailed review on Tripadvisor. Google restricted my character limit and I could not include all the info here.

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Jack Louie

Service was great. Beautiful resort. Food could be better.

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Nick Powell

Perfect place for a Honeymoon!!! Try the drink called a Beer float Just do it! And go on the tequila tasting

B

Ben Clement

Really great hotel. Good choice of food and drink. Nice and relaxed surroundings

J

jervin capellan

(Traducido por Google)

A

Alexandra Briare

Excellent service, suite and oceanfront location.

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Tim Levett

This place is amazing

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Brent Jansen

Best resort ever

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Kristen Niessen

was the best time of my life. the food the service everything was amazing. everything I wanted was taken care of by staff, outstanding.

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Chad Rogers

So nice and accommodating. Highly recommended

A

Andrik Moe

Beautiful romantic couples retreat with several restaurant options.

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jamie spatafora

The resort is absolutely amazing!

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M.A

Beautiful resort, we spent our honeymoon here although I did get bitten quite abit By bed bugs.

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David Tanner

We have been twice and absolutely love it. Best all inclusive resort i have been to. Great food and wonderful friendly staff. Highly recommend.

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Craig Maxwell

The room excellent

D

Duane Goudge

Good place

L

Liliana Terry

Excellent service and activites!

I

Irak Pinzon

Bad

B

Brandon Gaines

Great service

M

Marc Corvo

Great place 5 stars all the way

B

Baldur Þórólfsson

Excellent restaurants. All the staff were amazing. Top class resort.

J

Jennifer Donnelly

Beautiful place and grounds, wonderful service and wonderful people.

J

John Voss

Excellent. Staff goes above and beyond

M

Matthew Carey

Highly recommended this place

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Chris Aniolowski

Amazing, great service, great overall experience, loved the beach.

A

Annie B

Great all inclusive resorts with class & style. Fabulous grounds, pools, service, bars & restaurants. A must if you want to rest & relax without any worries. We will be back!!

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Jeff Brokaw

Great place for vacation.

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Novel Tees ZA

Flew all the way from South Africa and it was the best holiday EVER!!! Amazing everything.

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Cecil Canam

we were there this year for our second time and gets better every year we have back a week and booked the resort for next year the first day back home.

A

Alain Roy

Merite son nom. Lieux, table et service.

K

Kim Ramsahai

Spend a week here, excellent service, awesome food, very friendly and helpful staff, very clean, very beautiful ...

K

Kyoung-oh Kang

칸쿤이 그냥커피라면 엑설런스플라야무헤레스는 티.오.피다

H

Heather LaRocco

Amazing

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Russell Carter

Best place for honeymoon! We loved it.

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Ernesto Hernandez

Noce

A

Arturo Devora

Quiet peaceful, beautiful, relaxing

C

Chris L

Best all inclusive I have ever stayed!

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Tayton Weller

Beautiful resort.

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Victor Reza

It was really cool

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Robert Coulson

This is my third visit, the long flight from England is worth it. My favourite hotel in the world

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Geoff King

Amazingly beautiful

J

Julio César

Grande

R

Redwan Huq

Awesome

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Justin Vahlkamp

Loved it. Nothing more I could ask.

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Rodrigo Tanasovici

Truly excellent

M

Michael Tran

Great service

A

Adam Farrey

Excellent hotel and great value for money.

A

Amanmeet garg

Abcd

S

Scott Machalek

Amazing

R

RENATASNPL

Best vacation

C

Cory Snoke

Amazing Resort.

B

Billy Ashby

Awesome! Just go and enjoy yourself!

M

Miguel Ángel Hernández

Excellence!!!

J

Jason Parker

Fantastic

E

Erik Viker

Another perfect week at Excellence.

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Steo Joy

Amazing

D

Dennis Lindsay

Absolutely Awesome!!!

E

Emily Strombeck

Amazing

B

Bianca Quintero

Like playa

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Robert Carpenter

Loved it.

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Stephanie Val

Best vacation ever!!!!!!!!!!!!!!!!!!!!!!!!

	excellenceresorts.com
	+52 998 872 8600
	Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, 77400 Isla Mujeres, QROO, México
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