Información
| secretsresorts.com |
| +1 866-467-3273 |
| México 180 387, Solidaridad, 77710 Playa del Carmen, Q.R., México |
| 4.5 |
| Aprender más -► |
Ubicación
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Comments 182
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C.b.g GzzExcelente hotel....un trato y servicio de lujo....todos muy amables...la comida deliciosa definitivamente un lugar para regresar....un agradecimiento muy especial por esa cena romántica en la playa inolvidable al chef ejecutivo del hotel Julio César Poot y su equipo Hugo y Víctor...muchísimas gracias.
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Giorgina TorchioExcelente la atención! La gente es muy pero muy amable, todo está en su lugar, hiper limpio. Lo que necesites lo podes pedir en cualquier horario. Los Restaurants impecables, muy buena comida, pensado para todo tipo de gustos. La pile es fantástica!!!
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Patricio VillaResort 4 diamantes. Simplemente excelente en todo. Superó mis expectativas, excelente lugar y atención al cliente.
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montse glz. casadosExcelente servicio, el buffet y los restaurantes a la carta, muy rico. En su mayoría visitado por extranjeros, con muchas actividades para realizar durante el día. Perfecto para disfrutar de la playa y la alberca sin necesidad de salir del hotel.
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Claudia VazquezExcelente lugar, comida y trato. 100% recomendable, sin duda regresaré.
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Miguel Botines JulianBuenas vacaciones
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Rodrigo JaraServicio del 10 , habitaciones limpias y cómodas , excelente comida y muy buenos shows !!
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Angel Can UcExcelente salones
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Amaru IntiLa playa es espantosa, llena de sargazo y aunque esté limpia es muy chica. Aún estoy buscando el mar azul y la playa de arenas blancas. La foto que tienen en internet no se corresponde con la realidad
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gonzaa bretoneFui de visita por una noche. Mas alla del lugar y las intalaciones, la mayoria de la gente que se aloja es mayor de edad. Yo al ser joven preferiria otro hotel.
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Antonio Pechla suite estuvo increible el servico exelente lo unico malo eran las distancia entre las areas de comida
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Allen SánchezExcelente atención
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jose Luis SanchezDe los mejores para disfrutar con tu pareja
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Andrea GarduñoMe a encantado por las camas y lo mas encantador es la vista seria de la playa
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Moyses MooExcelente lugar, el personal es muy atento y siempre estan dispuestos a atenderte.
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virginia hermosilloMi lugar mágico francés en el caribe
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Rodrigo ArenasExcelente atención e instalaciones, con gusto regreso
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Marlen SantamariaFabuloso...las instalaciones, los dormitorios, la comida, todo de excelente calidad!!!
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Gamaliel MedinaEl hotel para parejas por excelencia. Un hotel maravilloso a orillas de hermosa Riviera Maya de Quintana Roo. Con su siempre gente amable, instalaciones de lujo combinada al siempre calido clima caribeño, hacen del hotel Secrets Capri una opción mas que recomendada para cualquier pareja merecedora de unas hermosas vacaciones en Méxcio.
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Leonardo Josr Riart MartinezExcelente ubicación, cuentan con una maravillosa playa, el personal te hará sentir como en casa, la comida le doy un 11 de 10! Excelente combinación de sabores, todos muy atentos para que no te haga falta nada en ningún momento
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Lilia OTodo genial
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Alejandra BernaldezExcelente todo calidad atención servicio
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Roman OlanEl lugar y la atención es buena , solo pongo 2 peros: las instalaciones muy americanas y las amenidades muy pensadas para los extranjeros y sus horarios
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Juan Manuel GarciaBuen lugar
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Javier Viveros GonzalezEl personal muy amable, algunos detalles en las instalaciones
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Omar ZarateMagnifico!!!!
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Gustavo OrtizExcelente
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luis Hernandez VazquezSúper hotel. Me la pase con mi esposa muy feliz y relajado.
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Manuel HerreraEs inaudito que un hotel en la RIVIERA MAYA tenga su ÚNICA piscina tan asquerosa y descuidada como este hotel. No merece hablar de las cosas buenas, que son pocas.
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Diego StefanoExcelente lugar, todo muy bien desde el cuarto hasta el servicio. Todo muy profesional y sin duda regresare próximamente.
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david posadaexcelente servicio y los empleados atentos en cada momento la comida muy rica
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Agus SerraExcelente lugar para vacaciones
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Maria del Carmen GoñiEs un hotel adherido al RCI, que cuenta con todos los servicios, atendidos con suma eficiencia y calidez .Nos hemos sentido "En casa".Un placer compartido en pareja!!!Restaurantes, discoteca, shows.. !!
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Gerente Refacciones APSAElegante y agradable
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Claudia SalazarEl servicio es de lo mejor!! A pesar de ser el primer resort de la cadena en la Rivera maya, al ser pequeño creo que da un servicio personalizado. La atención del concierge y los meseros es muy buena... Muy rica comida. Habitaciones confortables y con buenas amenidades. Recomendable!!! ;)
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Mercedes GarciaUn lugar único en todos los sentidos!
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mario cobLa habitación muy limpia, la piscina estaba sucia, talvez debido a la ocupación. La comida muy buena Fernando Collazo, excelente concierg
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LILA OficinaUna se siente una reina en.ese lugar.
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Miguel Angel Can UcExcelente hotel
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victor bustos ramirezBonito lugar
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Jessica ToralBonito
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Fernando PalaciosGran servicio y excelentes instalaciones
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jorge martin rodriguezTodo perfecto
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Rodrigo MartinezExcelente
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David BermúdezWow excelente! Super recomendable!
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Fernando CigarroaMaravilloso
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Rodolfo MarinoBonito estilo
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Raúl Gutiérrez SalgadoHermoso lugar, tranquilo, servicio excelente.
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David Gustavo Sanchez CruzExcelente
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Blanca Lozanomaravillosa
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MaricelaSecrets Capri Riviera Cancun was really nice, it is a bit of an older property, but well maintained. I really liked their beach, it was a good size and clean, the rooms were beautiful, the lobby was pretty with a large staircase and small pond with (cute) turtles that you could feed as well. I am going to mention this again, because I think its really important, but the staff here were the nicest people! They were very warm, inviting, I truly felt like I was welcome and wanted at this resort. Although the property is not brand new, I would return simply to have the excellent service that they provide!
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Victoria NietoDespite the fact its on of the oldest resorts of the secrets family resort. It is up to date and in great upkeep. The staff is great as well as the food. The club lounge was grrat! As well as all the staff in there. Just wished the AC worked better in the rooms and some restaurants and were more detailed of the entertainment. Other than that it has been a pleasure stay for us.
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Concepcion BustosMy husband and I as well as my cousin and her husband spent our Easter break at this hotel and it was fabulous. The food as well as the service were very good and everywhere you went was very very clean. Freddy, Marco, Francisco, Hector, and so many of the waiters were always happy to make our stay unforgettable. We also went to the Spa and Francisco the receptionist as well as Consuelo and Margarita were a blessing. I would highly recommend this hotel and of course I would definitely go back. Blessings to these hard-working people.
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Josephine WaltersI am travelling as a single female and have not felt uncomfortable once at this hotel. The hotel is in a hacienda style and very laid back. Lots of live music and the food is exceptional so you will need to do some form of exercise. I joined in the Yoga class this morning and I am going on a free hotel organized trip to Playa del Carmen tomorrow and have a trip to Chichen Itza booked for next week. So far it is perfect and exactly what I was looking for. Staff are very good and make you feel welcome. People are very friendly and want to talk to you.
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Jackson TobinThis place was awesome. The amenities, the food, the cleanliness of everything...it was all well above my expectations. The pool was perfect. The landscaping was immaculate and made me feel like I was in heaven.
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Mervyn NaickerFantastic vacation. Fantastic attentive staff. Top notch food I am a foodie and this is some of the best I have had. No extra charge for premium drinks. Beach could be better sea weed was present but they did a good job cleaning it up through the day.
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Janet FragleWonderful experience. No sales pitches, beautiful views, beach is plentiful enough to lay and catch a tan, pool is fun, constant entertainment, food is plentiful, definitely recommend the spa! Tip: ask for premium liquor when ordering drinks - this is their secret! They need more Floats for the pool but other than that, a great experience!
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Daniel CowanStayed here for 7days on vacation and had a great time. Great food and a beautiful beach. 10/10 would stay here again.
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Cal MautiNice. Clean. Friendly staff. Good food. Good services. Professional staff
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edward rhodesIf anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the cheapest rates around... My husband and I as well as my cousin and her husband spent our Easter break at this hotel and it was fabulous. The food as well as the service were very good and everywhere you went was very very clean. Freddy, Marco, Francisco, Hector, and so many of the waiters were always happy to make our stay unforgettable. We also went to the Spa and Francisco the receptionist as well as Consuelo and Margarita were a blessing. I would highly recommend this hotel and of course I would definitely go back. Blessings to these hard-working people.
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Samantha-Jo Pound(Traducido por Google) Hotel increíble, salir de su camino para las cosas más pequeñas. Vine aquí para el regalo de cumpleaños y completamente mucho! Incluso había pétalos de rosa ortografía a cabo disfrutar de su viaje en nuestra última noche
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Tony CrouchThe service is AWESOME!! The resort is beautiful... The food is great... We had a great time and will be back.
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Amanda BoltonSuch an amazing resort! My husband and I celebrated our 7 year anniversary and it was magical. We hope to return one day. The food was great, entertainment was fun, and the atmosphere was perfect for a vacation.
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Andrés AponteExcellent service, all the staff make an extraordinary effort to draw a smile in your face. Every meal is produced With quality and high standards. The theme nights are pleasant and inmerse you in jubilant atmosphere. Excellent room, comfortable beds and first rate service. Definitely, a "must" in the list of hotels to visit.
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J.W. WalcottFirst Day so far a 5. Beautiful great food. I Am GF so great accommodation. Rooms are really nice. Service has been excellent.
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Christine SchumanBeautiful exotic resort! Best hospitality. All inclusive free drinks amazing food and tons to do! High quality would recommend and come back
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Tari Richards(Traducido por Google) Mi marido y yo acabamos de regresar de Secrets Capri. Lo único negativo que puedo decir, es que NEEX para mantener el refrigerador de vestíbulo y hacer algo con el olor en los deseos de barras. Pero aparte de eso, tuvimos un tiempo increíble aquí. Geovonny en la piscina, es increíble. Así como, Juan en el bar en la piscina. Los Madies en el café Coco son grandes también! Felicitaciones a Louie, Luiz, Eddie y Humberto en el buffet. Me encantaron las camas y almohadas, simplemente no puedo decir cosas buenas. Y la ventaja añadida era nuestros queridos amigos que conocimos durante nuestra estancia aquí. Verdaderamente una conexión familiar con el personal aquí y Viri mantiene lo lleno y animado, lo que es una muñeca que es
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Shanna WilsonJust checked out of Secrets Capri Cancun on 8/22/17. It could have been a great vacation if the room above ours was not undergoing construction. My husband and I chalked up the noise the first day or so to a loud and excited couple. But it began to get worse. We complained to the concierge in our hall and was told that the guests in the room was checking out that day. Another day goes by and the noise persisted, so much that we had to call the front desk around 4a and they said they would look into it. The next day, the noise continued so my husband went upstairs ready to ask the guests to keep it down. He says that the door to the room was open and when he walked into the room there were open electrical wires and pipes laying all around the room and a construction crew. After that we went to the front desk to complain. They admitted that construction has been going on in that room the entire time and did not know why we were told that there were guests checking out. By this time, it was our last night and the front desk offered to move us to a new room. I felt like that should have been the first solution. Who would put guests in a room under a construction site for their honeymoon?! A good review... We had dinner on the beach and our server, Huego, was amazing! Pool and beach were nice. Restaurants could have been a little better with regard to quality food, especially lunch options. I was really disappointed with how our room situation was handled. I like AMResorts... I just stayed at Dreams Palm Beach in Punta Cana 6/2017 and had a marvelous vacation. But Secrets Capri Mexico really let me down.
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Nathan KornbauHappy with everything thing about the vacation. Friendly helpful safe, plenty of activities onsite, nice selection of restaurants. Well appointed spacious rooms. Plan on coming back.
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Angela Gulisane MaiseyGreat resort with good costumer service and very clean. The restaurants were delicious and the entertainment was pretty great! Except for Fernando Keops...he was not good at all. The Beatles night, newly wed game, and country night were my favorite.
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Greg Reifensteinstayed for a week, food was ok, staff were amazing, room was amazing, beer in the fridge every day, beach was clean, we went in june.
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Therese Marie2nd day at Secrets and we are so happy with the service and the beautiful people that work so hard to make each guest feel at home.
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Debbie GonzalesAc does not work, flooding everywhere, ceiling is falling, this is a older resort with out the many of the amenities. Had to get fans Irs too hot. Not one to come back to.
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Marit WoulfeStaff was amazing. It was beautiful and compact. They also had the best food, and so many different restaurants. Best part of the trip was the romantic dinner on the beach!
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Janene HollandFriendly staff..great music..beautiful beach..GREAT SWIM UP BAR
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Skip ThorpVery good service and very nice people. Great pool and pool bar.
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James BarnabaAmazing staff at this place.everyone is so friendly..room was quiet and nicely decorated.bed very comphy would definatly stay here again food was good beach was good.
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Ryan McWilliamsMan this place was Great! Excellent staff and clean facilities really made this an amazing vacation
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Ros PluckFantastic service. Lovely staff. A bit older than some resorts but worth it visit. Really good selection of quality restaurants and good quality drinks. Entertainment team are great.
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hadley majorsGood food, real top shelf alcohol (goose and walker red and back). Room service is free 24 hours!
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Michael BethkeThe beach is soft, white sand with kilometres of walking available. The staff is incredibly friendly and knowledgeable about the grounds and amenities. There is much to do around the grounds, besides soaking up the sun, with an active social staff to lead you through yoga, volleyball, archery, and much more. Offsite activities are also available, if you prefer snorkeling, visiting the ruins, or seeing parts of the Mayan Riviera.
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Vesna ZafirovskiAdults only, fairly small with wonderfully attentive staff. Close to Playa del Carmen but quiet, with a lot of beach for walking (southward mostly) and swimming.
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Cheri IhnotsHad a wonderful time. Will definitely go again.
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Frank LoutschGreat food,staff is great
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Jen Smedley HaffnerSuch a beautiful and luxurious place. We went for our honeymoon and had such an amazing time.
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Harshil PatelThe staff is very attentive and ready to do whatever it takes to make your stay as enjoyable as possible.
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joseph nunesStaff is very accommodating and friendly. They truley make you feel at home.
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Kurt GarnerWonderful resort. Have been twice and cant wait to go again.
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Gordon BauerStayed for 3 nights for a quick vacation. It was amazing. Staff there was fantastic. Food was incredible!
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John LawlorWe have never been to any hotel or resort in the world where the staff was as helpful, courteous and friendly as the staff of the Secrets Capri Riviera Maya. Every single staff member... Special mention goes to Isabel, Paula, Saulo, Enrique, Roberto and Dimas.
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Chris HewardRelaxing. The lovely weather helps. (Some cloud, bit windy but that stops you getting too hot). Good choice of restaurants with special themes or events every other day.
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Clay mayberryRooms are very comfortable. The staff is very nice and always doing whatever it takes to make your vacation great. The ocean view is great. Love coming to this resort
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Tronald DrumpEverything is fantastic except every drink is flat
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Ben ProffittAwesome resort, the friendliest staff. Get ready for the best stay of your life!
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Nathan DeVilleStaff and food is amazing! For a small resort always have something going on. Make you pay extra to reserve tables for special events which is a crock.
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Nikki GoodsonMe and my husband just got back from Secrets on Friday for our honeymoon. This place is spectacular!!! Expect to be treated like kings and queens when you arrive and throughout your entire trip. I would HIGHLY suggest any couple, honeymoon or not to go and enjoy this place. The pool is beautiful along with the whole room and resort. The restaurants are delicious, lots of seafood but really good! I wouldnt have picked any other place to go for my honeymoon! I will absolutely be returning!
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Jason BorkeGreat rooms and beds. Service is outstanding. Pool is a bit small and beach is eroding from storms. Overall the staff makes your stay wonderful.
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Anthony ButtsSecrets are always great. This place I highly reccomend if your visiting Cancun
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Alex-Marie McGuireClean rooms good food
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Edwin JacksonGreat oceanview rooms and food.
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Peter HeikkilaUpscale, close to beach. Excellent staff in all areas from housekeeping to food staff. Definitely a couples resort. Not enough privacy in bathrooms. Drinks are weak, but plentiful. The coffee in the cafe next to the main dining room could not have been better! And the pastries!!!!! Great barristas ! Best decaf coffee ever!
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Kelly HillI had a few issues, they fixed it . For those of you that and like myself that feel to say nothing because it will fall on deaf ears. That seems to be the case these days but not here. They will listen and act. Great place to stay with old world charm and excellent food. Not spoiled by the trappings of plastic furniture and walls. Small by today standards of hotel resorts but perfect for those seeking a romantic get away. The layout is perfect. Easy to access all venues, restaurants etc. The one key element is management will move heaven and earth to solve problems, just ask. Cheers
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Paul CristFantastic resort. Great staff. Would absolutely visit again.
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Trent MordhorstStayed here with my wife for 5 nights and we had a great time. The food, entertainment, pool and beach were all amazing. The staff were top notch. Pero worked his ass off all 5 days that we were there. The only complaint that we had was the do not disturb light. If the light was on instead of knocking on the door, they would call the phone which made it tough for naps however they were trying to bring champagne and chocolate strawberries to the room so it is hard to complain. Thanks for the great time.
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John HindGreat service, lovely hotel, excellent catering options.
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Michael CadenaBest service ever received. They really go out there way to make you happy. The entertainment team did a phenomenal job with the entertainment and activities each day. There supervisor Hector was awesome.. The pool bartender Juan was the best and the Desires Bartender Ricardo and Roque were great. If you have a Romantic Dinner request Hugo best guy there is. Every aspect about this resort was outstanding. No complaints at all.
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Jessica BertrandBeautiful hotel, great location. I love the pool! Service is amazing!
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Megan GodinFantastic resort and service. Food is amazing
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Jeremiah NicholsI have traveled to a lot of places and this place is unbeatable. Unreal food, drinks, entertainment, relaxation, and the staff is UNREAL. They bend over backwards to make sure you are taken care of. Cleanest rooms, fun entertainment, staff remembers your names, and more. We had a leak (which we heard about in prior reviews)...before I could hang up the phone to report the leak, someone was at our door to fix it. THey cleaned our rooms twice a day and constantly check on you at the pool/beach for fresh drinks. We LOVE this place. We love Hugo, Ivan, Cesar, Olga, Yoshi, and Augostin! Coming back next year!!!
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Bryan MullenNice hotel, but annoying sales pitches all the tine
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Brandon ShanafeltFriendly staff. Great food and drinks! Will return!
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Erin DancerWonderful little resort with amazing food and friendly staff. I really love the view from our room, and the spa is worth every penny. Lots of little extras like wine tasting and great entertainment!
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Alejandro GaxiolaGreat service. Great view. The beach is not the best but is sufficient for sunbathing.
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Tom HResort is lacking in the details. Food is sub par. Staff makes up for it. Pool is very cold. Beach is non existent.
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Lee MewsFood is good, everyone is really nice. No iron in our room, only steamer.
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Didier B.Secrets is guarantee of good service and great experience, besides all the hotel is Preferred Club, so you have even better amenities and liquors at your disposal. Go and eat at the Sea side restaurant and ask Captain Moises for the steak with cajun spices and a side of habanero sauce, he will spoil you!
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Moamer MaslesaThe resort itself is elegant and well taken care of. The problems are the beach completely washed away and the portion sizes for dinner are small. They also try selling way too much at the hotel. Spas, wine, etc
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Kyle MertensSerice and accommodations have been amazing.
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Joey GatensTop notch all the way around.
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Bob SchubertNice place. No beach though
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Mj JaskieThe room was clean and the staff was friendly and attentive. The beach was Amazing - soft white sand and clean water.
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Roderick BirrenkottVery beautiful place and a very friendly entertainment staff!
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DatDudeDEE WiLL.Nice resort staff very friendly
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Ben PineStaff is extremely friendly, bars are always fun, and the restaurants have great food
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Ray NewmanPeaceful resort with excellent restaurants, food,rooms and service. Have been here numerous times.
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Kelsey GanderGreat place for a vacation! Awesome food!!
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Diane Byarsbeautiful, good food and drink
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Chuck SchertleHad a fantastic time. Great sized resort. Not too big, not too small. Will go back again!
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Travis WilsonBeautiful place, they treat you really well here. I will definitely be coming back.
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elise nolanSmall, intimate resort with plenty to do!
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E JPIf you are looking to vacation in the Cancun area, i highly recommend staying here, very clean, extremely polite and knowledgeable staff. Beautiful resort!
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Lupita PerezBellisimo
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Leah EspinozaSecrets Capri in Playa del Carmen was a true nightmare!! Roberto Andrande ("front desk supervisor") was unprofessional and disrespectful upon my arrival to the hotel! It was my first time visiting Mexico and he thought he could make more money off of us because we were foreigners. He overcharged us even though I had payed for the total amount months prior and refused to give me back a refund. He would not allow us to go into our already payed hotel room until we payed an extra charge of $1,800. He knew we had no other option as we were foreigners in an unknown country with nowhere to go. DO NOT EVER go here!! It will ruin your whole vacation!!!
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Tray McCampbellProperty is wonderful. Food is wonderful. Drinks are wonderful. Staff is wonderful.
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Marcus BrownGreat customer service
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Pratik PatelGood location. Tons of food and drinks options. Great variety of activities to do throughout the day and great entertainment at night for socializing.
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Andrew SalonekFantastic staff and atmosphere.
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William LindseyYoshi.Hector and all the staff make us return year upon year.
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TR2EWonderful place for couples.
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Steffy TheetgeDes frais supplémentaires sans bon sens. Information biaisés. Aucun service. Plus que mal propre.
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Nick JurgensFirst time resort goer. Was nice, highly recommend.
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Kennth ElsnerGreat resort for our 15th anniversary. Quiet, convenient and great beach
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Roger GilbertExcellent time....everyone is very friendly
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Jake EngelQuiet romantic
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Britany RejonThis is the best hotel ever
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Adam HannemanGreat service, great food, a tropical paradise
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Mitch HendricksWe were treated like royalty!
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Jason SimpsonGreat place to go on vacation, but the entertainment staff is better at Secrets Silversands.
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Samantha Marshall-HughesGreat overall experience. There are somethings though that as a American that you just have to get use to because the culture is different. Things are more laid back but they ended up doing an overall good job. Just wish the weather could have been better...
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Dan RiceWent here for my honeymoon. It was amazing. We were treated like royalty here.
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Daniel HoldierWonderful service! Amazing amenities! Fantastic time! Will be going back soon!
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Marco MoranelliGreat service, great food, disappointing beach, would welcome a larger number of restos
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BRIAN SULLIVANAbsolutely stunning
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Aaron BahnThe rooms and facilities are amazing and absolutely gorgeous!
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Cindi PozziIt was nice. The staff was very kind and accommodating.
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Tony SpatterExcellent all around! No complaints at all!
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Leo CarreraLoved the drinks and the buffett by the beach
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Rick BreatonLove this place
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Rico Estrada-StoneGreat service and excellent all inclusive experience.
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alex paoliniBook it now! Very good.
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gaby maroun(Traducido por Google) excelente comida excelente lugar excelentes personas Si usted quiere disfrutar de su
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marco beltranNo so good for your budget but is good
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Banachek ShawGreat entertainment, perfect vacation spot
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Jeffrey KaputVery relaxing vacation at Secrets. Service was very good and attentive.
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Patty WhitcombWe absolutely loved this place, and intend to go back hopefully in April of this year. Relaxing, comfortable atmosphere, and everyone is eager to please!
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Peter HendricksWas there two weeks ago . Great place.beautiful
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Shaun PurvisGreat resort!
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Tawnie FaneHow are the drinks ??
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pepeluches72The perfect place for lovers
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Aaron DuncanVery nice facility, clean, and loved the all inclusive part!
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Simon AylingService is impeccable
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Adam WBetter options.
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Michael AndersonExcellent
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Jake GravesGreat atmosphere!
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Kaleena MenkeBeautiful views, delicious drinks
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Felipe MirafuentesBeautiful
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Roberto Carlos Gomez ArriagaRegular
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Kamalpreet ParmarExcellent
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Rusty EcordClean and beautiful resort.
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Wellington MerrittAwesome
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Un usuario de GoogleStayed for a week for our honeymoon loved this place had a good beach excellent service premium drinks good food but the property is kinda far out not close to many bars restaurants or shopping have to take a $20 cab ride to get anywhere.
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Un usuario de GoogleStrand schmal,stark verwurzelt,z.T.steinig