Fox Rent A Car Cancun Aeropuerto

Agencia de alquiler de coches

Rellenado 430%

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	Lunes 0:00–23:00Martes 0:00–23:00Miércoles 0:00–23:00Jueves 0:00–23:00Viernes 0:00–23:00Sábado 0:00–23:00Domingo 0:00–23:00
	foxrentacar.com
	+52 998 886 2289
	Km 22, Carr. a Aeropuerto Cancún, 77565 Cancún, Q.R., México
	1.9
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Comments 76

L

Luis Sangiorgi

Alquilas por Internet a buen precio.. cuando llegas te empiezan a obligar con seguros.. conclusión te sale el doble.. después te dan autos roñosos... como me equivoque alquilando acá... no cometan el mismo error. Fox y Mex car son lo mismo.
C

celina León

La peor decision que hicimos!!! Debí leer Los reviews antes de reservar aqui. Nos tomo mas de 2 horas para que nos atendieran!!!! Reserve el carro online por expedia, llegando ahi no aceptaron la aseguranza que compre por expedia, solo tenias dos opciones, comprar otra aseguranza de $300 dolares o dejar un deposit de $2,500 dolares!! Pedi un carseat para mi bebe y lo querian cobrar EXTRA $40 dolares y estaba super sicio. Al regresar el carro querian cobrar $140 dolares porque "segun" la llanta tenia una bola lo cual es mentira porque yo tome video del carro antes de tomarlo y ahi se ven todos Los defectos del carro.
D

Daniel :o)

Excelente servicio y muy en cuenta respecto a los demás. Contraté desde Argentina y no tuve que pagar nada adicional pues el seguro estaba incluido. En el coche todo funcionando y en buen estado, además automático, aunque la suspensión delantera dejaba algo que desear. Buen aire acondicionado. La entrega se demoró un poco porque estaban a full; la devolución fue rapidísima. Si regreso, volveré a alquilar allí sin dudas.
M

Magenta Grafics

Pésimo pésimo pésimo. Solo recibir el coche lo revise y faltaba una matrícula no me pareció extraño porque habían más coches en el parking así....en fin al entregarme el coche esta con el tanque lleno..firmo y mientras que conecto mi gps se baja un cuarto de tanque le hago el reclamo al sr Edwin y solo.me responde uds ya firmo que estaba lleno pues así me lo devuelves...vaya tramposos. Al día siguiente me pusiero una multa porque me faltaba la placa o matrícula del coche....la gracia me ha salido bien cara.pésimo servicio para una ciudad donde la atención al cliente es un 10.NO RECOMIENDO ESTE SITIO SON UNOS TRAMPOSOS
M

Mariana Coronel

Es una porquería !haces la reservación y no te la respetan y aparte no te informan bien de los contratos... No valen la pena
V

Víctor Salgado

Lentos como ellos solos, tarde 45 minutos en recoger mi auto y eso que ya estaba todo "listo" desde la reservación
P

PEDRO PAULO ALIPIO RANGEL

El auto que me proporcionaron muy bien, fue un Gol, sin ninguna falla, el problema es que reserve por internet y llegue 2 horas despues de la hora que habia dicho ya que se retraso el vuelo, por este motivo me dijeron que ya se habia cancelado la reservacion y con engaños me vendieron otra, argumentando que tenia que pagar el seguro del vehículo, siendo que esta.incluido en el arquiler....muy mal esta acción
R

Restaurante Aderezzo

Buenos carros , ese Mustang que tienen corre bien duro.
G

Gabriela Alonso

Excelentes vehículos, buenos precios y buena atención.
G

gerardo hernandez

Todo bien con los carros excepto al entregarlos tardaron muchísimo y solo 2 personas para atender a todos...
J

jorge guevara

Tienen carros de todo tipo, los precios normales, como en todos lados hacen un cargo a tu tarjeta, supongamos un carro chico 12000, que después te devuelve al entregar el auto
F

fercho hernandez

Excelente opción para rentar un auto y disfrutar mas cancun y sus playas así como sus cenotes, los costos de la renta son muy accesibles y los autos son recientes y les dan buen mantenimiento great
M

Mauricio Lozano

La fila para alquilar el vehículo es muy larga cuando vas en temporada, así tengas reserva, y el proceso de registro es muy demorado. Disponen de pocas sillas para niño y la mayoría están en un estado deplorable. Adicional debes caminar desde la salida internacional hasta la oficina (en mi caso no pasó el transporte) bajo un sol inclemente si llegas de día.
M

Macarena Larrain

Pésimo!!!! Nos querían dar un auto peor al contratado argumentndo que habíamos llegado tarde. Luego nos vimos obligados a contratar un seguro y nos entregaron un auto asqueroso!!!!
A

Alejandro Guzmán Chávez

No respetan al pie de la letra las rentas por internet
H

Héctor Fernando Templeton Mireles

Buen servicio, enfrente de la terminal 2. Asegúrense de tomar foto a todos los detalles tanto dentro y fuera del vehículo a la hora de recibirlo.
V

Victor Lopez

Terrible todo!!
J

Jesus Rivera

Unos ladrones,no me hicieron válido el seguro que pague con Expedia y tube que pagar de nuevo y GPS no necesiran,ellos dicen que no hay mucha señal para usar el GPS de nuestro cel. Y es mentira,hay excelente señal y es mejor usar el GPS de uno,menos complicado y no paga 20 dlls de renta de gps,X día
J

Juan Carlos Guerrero Quiroz

Excelente servicio
V

Valeria Moreira

Pésimo trato. Solo teníamos una persona delante y aún así demoraron muchísimo. El coche entregado fue lo peor, sin eleva lunas eléctricos, sin cierre centralizado...etc. No sabia que quedaban autos así en las empresas de alquiler. Tercermundista.
L

Lautaro Cañete

Demoran demasiado en entregarte el auto. Cobran muy bien y rápido los seguros extras
A

abraham claudio

Exactamente lo que dice el contrato... No hay nada de que quejarse... No había un carro básico que contrate y me dieron un auto toyota híbrido nuevo... Estuvo genial..
A

Alejandro Orozco

Tardado por su poco personal. Se hacen filas largas.
C

Coli Quijano

Unos ladrones. Reserve x expedia el alquiler y el seguro, al llegar me dijeron que el seguro de expedia no era valido en Mexico y que debia contratar un seguro de USD 40 x dia!! Despues tuvimos que esperar mas de 1 hr x el auto que estaba estacionado en frente nuestro! El auto estaba sucio, olia mal, tenia mucho uso y no era el que alquilé. Nunca mas con estos mentirosos y estafadores.
E

elimx zaga

Ha sido mi peor experiencia,. Jamàs rentarè un auto en esa compañìa, la persona que nos atendiò se viò prepotente y grosero, Jesus David Sanchez Aguirre. . No pude darle Cero estrellas porque no existe la opciòn.-. The WORST experience that i ever Had.
G

Guillermo Corzo Romero

Muy mal servicio. Largas colas y no hubo disponibilidad de vehículos
M

Miguel Angel Bizuet

Buen servicio
L

LEV CARGO

El peor servicio y pesima experi
J

Jacinto Lorenzo-Heva

Buen servicio, buen coche, buen precio
H

Harold Polania Ruiz

El servicios es muy lento casi 1 hora para realizar la documentación y otros 30 minutos para la entrega del carro
M

Mishael Olivares

Buena flots pero muy caro.
E

Enrique Castilla

Muy amables y vehículos cuidados
M

Melkor Melkor

Buenos coches
C

Claudia Perez

Worst experience ever! Like waiting in pergatory. Would not recommend this company to anyone. Understaffed, super long wait and not knowledgeable. Once our plane arrived and we were shuttled, we waited an hour and half before they even saw us. Once we had service, the salesperson was so slow and made several mistakes that made the process even slower. They only take credit cards but charge in pesos at a super inflated rate. Zero stars if I could.
A

austin houck

Terrible place. Horroble service. It is definitely a scam. Had to wait about 3 hours to get service. The manager was on his cell phone the hole time talking to his girlfriend. His name is Eric Alejandro Pech Arjona. To get his attention I took a photo of him on his cell phone and thats when I finally got some service.
A

adrian chavez

So I rented with this company through expedia, I got to cancun and they did not want to take my debit card which can be used as credit. They told me the only way I could use my debit card was if I got their insurance which was over $300 (I had allready purchased fullcover through expedia). They will pressure you to get their insurance even though it is allready insured. They will lie and say that you will have to leave a $2500 deposit and that you will probably not get it back. I went to Hertz and got a way better deal which was less even with insurance included and guess what (they took my debit card) + only left a $100 deposit. Bad customer service and reps that only care about tricking customers into getting their insurance.
L

luke mifsud

Stay away !!! rented the car and even went as far as paying for insurance online. After waiting for 30mins at the airport to be picked up by a shuttle, i waited in a que of angry/misled people. As soon as i was attended to by one of the employees they wanted me to pay an additional $181 over what i had paid online for my 4 day rental for the lowest class of car (economy). then I understood why all the tourists were frowning and yelling. STAY AWAY !!!!
A

Amaury Castro

The worst rent a car company in the world over a hour and sixteen minutes waiting for the car and we steel waiting. What a such of bad service.
J

Jacob Johnston

Do not rent from this place. Charged for tire replacement due to small cut in the tire, a cut I had photo evidence was on the car before I took it from the lot. I also pointed it out as well as numerous other issues at time of rental, no english communication was available with inspector. Upon return of the car they prey on the fact youre in a foreign country at an airport, knowing you will not return and that you have a flight to catch. Delaying and delaying until you have to accept the charges instead of risking your flight. Charged $90.00 USD for a tire that I doubt they even replace, just keep collecting bogus charges from tourists for a "replacement" Do not rent from this place.
L

Linda demol

Very good experience from beginning to end. Girl at the counter in Airport Terminal guided us quickly outside to their shuttle that arrived just after minutes. Pick up of car went very smooth as well, I brought a cover letter from AMEX so no extra insurance was needed. No timeshare pressure. Newer compact Volkswagen GOL served us very well for our needs. Returning car was a breeze as well, done in minutes. Shuttle was called in to hurry because we were late for check-in. Very friendly employees. Would definitely rent a car with them again.
V

Vishal Singh

Horrible horrible place. DO NOT RENT. The car battery died in 1 day. They kept us waiting for 1.5 hours. Local office does not pickup phone. Had to take taxi there, and they refused to reimburse mere $25 taxi fee also.
O

Obed Salazar

Long wait, terrible cars, and even worse customer service when returning a beater of car 2 hours later. The "manager" was unaccommodating and rude. Our rate went from 200 pesos a day to 400 pesos for 2 hours. How does that make any sense. The justification was bogus and no attempt was made to accommodate our situation.
U

umar qureshi

they are not professional business, ill start from the beginning once you land at the air port every car rental company office is at the terminal. there is outside the terminal across the street. i bought car rental insurance through Expedia, when i went in they said they dont recognize that insurance to be valid and charged me $2500 usd on my credit card for not having insurance. also they scare you and strong arm you that you have to buy insurance through them for $300 usd other wise you are responsible for the whole price of the car!!. also when you are returning the car i saw with multiple customers having argument because they were looking to find reasons to charge customers extra beware and also i am an Expedia member i dont know why Expedia have them as a partner after words i saw so many reviews with people having same problem. every one stay away and no one picks up there number!! scam!!!
S

Shane Smith

Never again. 1.5 hrs to rent car and 45mins to return.
R

Raziel Peña

Do not use this company. Total scam with their insurance scheme and the service is simply the worst in Cancún / playa del carmen. Felt all the time that the staff is dishonest.
R

Ricardo

Terrible experience. Assistants gave me the wrong car three times and took more than two hours!
N

Nello Filippi

NEVER use this rent car company, they will try to charge you U$2.500,00 as a deposit. The employee was talking in spanish with the other emplyee asking if I did NOT have money to pay it or what, mocking of my face.
R

Rajan Yadav

Horrible customer service. They try to push liability insurance on you in the name of state law and make you wait an hour for an already reserved car. Not only that, when asked if they can provide any proof that this is state law, the rep could not provide any document . I ended up paying for it because I was tired of waiting and hour after a long flight and my family was getting restless. Avoid these guys at any cost. Their whole business is based on lies. Just not worth it.
W

wookeene

Same as every one else. Avoid at all cost... They force you to take a liability insurance you don t need (sli). Iiars/cheats etc.
G

Giuseppe Rizzo

Do not waste your time, do not book with Fox. We waited one hour, we called them and nobody showed up.
J

Juan Rodriguez

When your getting the rates they are really low, but you have to get insurance and which I recommend. The price on the insurance is a lot more than the price of the car rental but if you plan ahead you can get really good rates. I rented an economy car and I paid about $175 for 4 days taxes and insurance included. They even upgraded my car to a small size convertible. Was very satisfied with the service.
G

Grace Pugh

After hearing so many horror stories about Fox, I was pleasantly surprised to have a good experience! Easy return and no real hard sale for the add-ons during pick up. It helps to do your research on the included and optional insurance types and what is covered by your credit card before you get to the counter so you are armed and cannot be taken advantage of:) The pick up DID however take along time (~1.5 hours).
C

Carmine Veneruso

Pessima esperienza dovuta al maltempo infatti sono rimasto ore ed ore ad aspettare che mi venisse consegnata lauto che in ultimo è stata sostituita con una di qualità minore pagandola allo stesso modo
J

Julián I. Nantes

Got online a final 26usd reservation. Ended paying 270usd for additional Mexican obligatory insurance... Total scam, go with hertz or other more international, they a bit more transparent.
R

reinaldo morejon

The car was good, the returned was fast but when I pick up on my god I was there 1 hour waiting for the car and they not have a lot of people waiting in front of me
M

Mummy Talbot

DO NOT USE THIS CAR COMPANY.... Liars, Cheats, etc worst ever in all my travels.
S

Slava Rovner

A year ago my experience with Fox Rent A Car Cancun Airport was so bad that i did not want to hear said name ones again... But it looks like miracles do happen !!! When I rented a car from them from 11.18.2015 till 12.06.2015 it was absolutely different and GREAT experience in all means:New fleet,New shuttles,Friendly service....My compliments to Fox managing team: Samuel,Oscar and Luis !!! BRAVO ! S.Steve Rovner Award - Winning Producer Chicago. USA
M

Miguel Stevens

They delivered the car dirty. And they took quite a long time to deliver it.
B

Bernardo Acosta Oliver

Very, very, very slow service, but the car is ok and prices as well. So if you want to pay less then you will get a service in accordance to that.
B

Björn Wulff

Transfer vom Terminal zur Station, super Wagen, Service war okay und die Rückgabe ging auch fix. Kein Grund zur Klage.
D

Dr Anjali Khushalani

Horrible rip off .. Says smthng else on expedia and went you go to pick up the car its an altogether different story .. Worst we have to pay 250 USD for insurance which was not mentioned on the expedia infact we paid 80 USD on site of expedia as an insurance and den paid 250 here so intotal we paid 330 USD jus for insurances... Plus rent separately
S

Safe n fast movers company

Really bad company wrong info about price high charges long waiting time. I strongly not recommend this company in this location.
D

David Perez

Stay away
A

Arturo Villavicencio

Great company i dint know why the people complaint
S

Saumik Chaudhuri

Terrible service.We flew to Cancun and booked a car prior. However, it took 2 hours to get a car out from their door. once a car is assigned to you, there will be set of pimps who will almost force you to buy different tour packages. Horrible experience!
K

Kim Champoux

Poor Service, Hidden fees, Car not ready on arrival, 1500$MX charge for a missing plate. Will never rent from Fox again. Especially the one in Cancun !
N

Nicolas Schack

Beware of their "insurance fees-third party liability" - I booked through Expedia and added insurance but when I got there, they told me that the insurance is not valid in Mexico and charged me an extra $150 for insurance for 4 days. Cuidado con los gastos "ocultos" de esta empresa, ofrecen rentals baratos pero al llegar alli te cobran un "extra de seguros a terceros que es 5 veces superior al valor del arriendo, una estafa!
B

boxster950

This review is to warn people to STAY AWAY from this horrendous rip-off of a car rental company. I have travelled extensively and have rented cars around the world, but have never experienced such lies and thievery. The review is for both ACE rent a car and for FOX, since they are the same company in Cancun. I had made reservations with both ACE and FOX before my arrival because both had good prices and I wanted a backup in case one did not work out. It turned out that they are the same company at the same location. The story begins with the ACE reservation email which gives instructions on how to find the agent in the shuttle/rental car area outside the airport. But, there was no uniformed agent, no shuttle to pick us up, and worst of all, nobody who had ever even heard of ACE. Finally, after long distance phone calls on my cell phone, I found out that ACE was actually at FOX so we walked over there. I had reserved a Fiat 500. I did extensive research before arriving and found out all the details in advance. I knew about the whole insurance scam and was prepared to pay the mandatory liability insurance. When reserving, I had called the rental location to confirm I would actually receive the Fiat 500 and not something “similar.” I was told by the agent that it WOULD be a Fiat 500 and that was the only car they had in that class. I also confirmed the insurance with a phone call to FOX and was told that there was a mandatory liability insurance of $15 USD/day. When I arrived, I was given a Hyundai i10 (NOT the Fiat). I argued extensively and told them that I had received confirmation over the phone that I would get the Fiat but they told me I had no proof of my phone conversation (was I supposed to record it???). They wouldn’t budge so finally, I agreed to take the econobox just to stop wasting my precious vacation time. Next, they told me that mandatory insurance was $30 USD/day even though I confirmed by phone with the company several days before that it would be $15/day. Special thanks to the manager Samuel Ballote Canul who was rude and wouldn’t even speak to us other than to say he won’t do anything to help us. Finally, after wasting about 2.5 hours, we called Firefly car rental who came to pick us up in 5 minutes and rented us a car where liability insurance was included. I would estimate that every 2nd person in line was angry and arguing about the insurance scam. LESSONS LEARNED: ACE rental and FOX rental are the same company. Both have no problem lying to your face and giving you fake pricing and information over the phone and in person. Liability Insurance: This is mandatory in Mexico (your US auto policy will not cover you in Mexico). Some rental companies include this in the price, others do not. This is not a standardized fee. They will charge whatever they want. FOX tried to charge us $30 /day JUST for the mandatory portion. Collision Insurance: This is optional. Your credit card company probably covers this (I know Visa and Amex do). However, the rental company will probably tell you that if you decline collision coverage, they will put a hold on your credit card for the entire cost of the car. AVOID ACE and FOX rental at all costs. They are extremely dishonest and will do everything they can to rip you off.
A

Adam Ross Russell

Horrible service, workers are rude and lazy, especially the main parking attendant. Overcharge with hidden fees. Avoid at all costs.
L

Luis Villarino

Avoid this company, we have to paid a lot of money for the insurance.
M

Michael Weissenstein

basically a ripoff. avoid at all costs
K

Khizer Qureshi

Scam artists beware
K

Kellin Holmes

Total scam artists.
H

Horst Rudolf

Abzuraten ! Einzelheiten folgen nach Abreise!
N

Nick / Greg

Waiting to get the deposit back on the car
M

Melissa Fox

SCAM!!!!!!

Fox Rent A Car Cancun Aeropuerto

Fox Rent A Car Cancun Aeropuerto

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